ABSOLUTELY APPALLING letting agents. I have had the misfortune of renting two different properties from 'professional' properties and both times the process has been awful. Last year I moved in to a property that was filthy, had no internet for the first month (part of our contract) and the boiler broke within a couple of weeks. This year I moved in to another of their properties (BIG mistake) and despite paying the property application fee in June and contacting them multiple times we only eventually received the contract last week (4 days before the start of our tenancy). We moved in to find that the house was filthy, the oven was not working, the bathroom had no light, the shower and taps in the bathroom didn't work, there was no internet again (part of our contract). When we tried to contact them we just kept getting the same useless answer saying that they would contact the landlord but nothing has been done about any of these issues. DO not use this letting agency - totally useless and UNprofessional.

Now I don’t live in one of their properties I can write this, I was in a student property. first of all we moved in and that was fine the moving process was fine, moved in, day one the beds all broke we reported this and nothing was done, we lived there for a year and they were never fixed, got told at the end of the tenancy that it was our fault they were broken, we were told we would get new carpets throughout which never happened, oven stopped working and never got fixed so we were left without for 6 months even though we reported it repeatedly, our gas kept going out and we were for some reason told it wasn’t topped up and was our fault, when we proved it was topped up we were told we were showering too much and that it was yet again our fault, once they finally agreed to send someone out they found a hole in the pipe and was nothing to do with us, we managed to fail every inspection being told the house was a state even though we never received a cleaner and the house was a state when we moved in, our December inspection was due on the 29th December, for some reason they came on Christmas Eve and told us the house was unacceptable, well of course it was it was Christmas Eve we were having a drink for Christmas!!!! I will NEVER rent with this company again, and I would go as far as to say that we were harassed, one of our house inspections we failed because there were 4 pots in the sink, well yes we just had breakfast and we LIVE THERE, for the inspections we were basically expected to move everything we own out and hire Kim and aggy to clean up, was not fair at all. Just want to point out I have since rented a property with another company and have had 0 problems, have failed 0 inspections and am not scared to own things in my own flat. I’m not trying to say we were perfect tenants but we did not deserve the amount of harassment we got. Ridiculous company.

Tenancy contract finally sent 36 hours before moving in, with a higher rent price on it. Wouldn't return my calls and emails regarding this. Only had one key for a two bed flat, missing back door/balcony key. Reported issues day after moving in including washing machine and oven not being installed correctly and still not sorted two weeks later. Wouldn't recommend.

Not very professional! Hidden fees, lack of communication, up tight staff who are apparently always right.

Terrible shower of crooks, they wont carry out any repairs and won't give you your deposit back and instead make vulnerable students do all the chasing. Expect a visit from the sherriffs. Note to Parents - Do not rent one of their properries for you son or daughter attending University. You will regret it when you try to get your deposit back.

Do you like being conned? Do you enjoy being extorted? Do you love losing hundreds of pounds? Then look no further, this is the place for you! Ironically they call themselves Professional Properties. They couldn't be more unprofessional if they tried. The staff such as Jodie Downey are rude, unprofessional and lack major customer service skills. The Managers and Directors such as Jane Mason and Lucy Sproat clearly have had no Management/Customer Service Training whatsoever. They try and talk down to you and according to them, nothing is their fault and everything is YOUR fault. They will refuse to give you your money back. Beware Tenants and also Landlords because these are people who are only after one thing, and that is to get as much money for themselves as possible. They let you believe that you have the property and then do everything they can to sabotage the tenancy, making your life a stressful nightmare. Stay far away from these waste of spaces.

Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They gave me the wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in the apartment. They were rude and refused to acknowledge their fault. They still demanded full agency fee despite the shocking service provided. I refused and cancelled the apartment.

Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They gave me the wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in the apartment. They were rude and refused to acknowledge their fault. They still demanded full agency fee despite the shocking service provided. I refused and cancelled the apartment.