Hi, your contract and advertisement stated the property is not managed by us, any maintenance issues need to be direct with your landlord. Each time you called we contacted your landlord and asked he contacted you about it, he even came to meet you at the property. We also asked for the inventory to be sent to you again. The apartment on inventory was fine and no issues reported. The property is taken as seen and was the same condition as it was when you viewed it. We have done everything needed and more for you in regards to this. We are disappointed with your review. You need to take up issues with the property now direct with your landlord going forward as the property is let only.

Good morning, our referencing process is thorough but needs to be for any tenancies. We would like to sort this directly if you are not happy with the service. We can discuss the reasons behind any application direct with the office on 01484 452314

Good morning, we are unable to find a 'Bhagat Singh'. We would like to discuss this direct to try and resolve this please call us on 01484 452314

Hi, I am sorry to hear this, we would like to know more information as we can't find the specific issue. Please call us on 01484 452314 to resolve this Regards Olivia

Hi, as you have not provided any information please call us on 01484 452 314 so we can resolve this

Hi, we have looked on our system and don't have a 'Luke Smith' connected to any of our properties, was this to do with a viewing? please contact our office on 01484 452 314 to discuss this further if you would like

Hi Steve, our contracts are a legal contract by a solicitor and if you want an appointment with the director anything has to go through the manager first as procedure. For changing light bulbs and general up keep as a tenant you have to maintain this. Our staff are trained and we up keep the best lettings agents with over 1,200 properties so we must be doing something right. We have issued you with your final payment with your demands and have been very accommodating. The calculations which we got from yourself were wrong and we understand you are frustrated about this but our system manually works it out, if you have an issue with our system then it is run by a third party who also supplies from many more agents. Also please note we also gave you an early break. We did everything over and above for you but still not happy, not our fault you didn't have your rent up to date. We wish you the best for the future.

I can see over the time in which you rented from us repairs were carried out at the property. It is shame that after you leave to report this online and not to us directly. In regards to the deposit again this could be discussed with the office again. We wish you the best renting with others in the future.

Unfortunately we do not have a tenant named 'Aga zi', if you could call us on 01484 452314 to discuss we would be more than happy to come to a resolution.

Our referencing is held with another company as stated to you on numerous occasions. When your referencing came back we gave you the opportunity to amend this direct with the referencing company. This was avoided as you needed to prove the companies house for employment. We did everything in which we could, unfortunately you were unable to get the property because of this and therefore have left a bad review. We are one of the leading agents and move many people into properties, unfortunately we were unable to move you in but wish you all the best for the future.