Very hard to get hold of, you send them an email, they either ignore it or it takes nearly a month before they reply, especially with the contents that are in the email, for example if I'm writing to them to sort out repairs for instance they are definitely going to ignore you, they don't update you on anything, they have been told to contact myself instead of my father whos busy all the time, they have ignored that and carry on bothering my father, we have recently arranged for repairs to be sorted, they missed out a few repairs or plan on doing a quick 'cover up' I have been in my property since oct 2021 and it has been awful having whitegates manage this property, I havent been the only tenant in this property to complain. Tracy is very excellent though 👏 👌

Disgusting agency, definitely not recommend, they leave you on read for days, really poor customer service, I’ve had leaks and mold in the house and they never fixed it, they threaten you if you are late 1 day with your rent.

Moved out of the property over 4 weeks ago now, no update on deposit. Never known anything like it in years before renting privately.

If you could vote 0 I would! Absolute shambles of a company shocking customer service never sorted issues with the house we was in and messing about with return of deposit trying to say 6 bulbs are estimated at £100 may aswell get a black and white striped uniform, jokers

Very poor repairs department. Lovely property but rubbish left in garden, old fridge freezer,, contractor waste in bins so I can't get them emptied. Doors hanging off and not being able to shut them. Boiler not working and currently sat three days without any hot water/heating. The repairs lead lies and lies saying I've been called but definitely not had any calls. Rang was told the contractor was coming, but hasn't. Only decent person is Megan who is helpful and understanding. I definitely have had no calls from contractors or the lying repairs guy. Very very disappointed in the service so far

Whitegates damaged my property and I reported them to the Police.

Estate agents did not lock the front door on 3 separate occasions. Didn't reply to my email, then sent a right to rent check. Just silly

If you are a student and no power to defend your self, my advice is to avoid whitegates. We had lot of bad experiences with them and had to end up in a very bad financial situation because of them. There are many other letting agencies with nice people. This happened one and half years ago and now we are back on our feet. I am leaving this review as a duty for the society.