I cannot recommend this firm due to their highly unprofessional service. On two separate occasions, I had scheduled property viewing appointments, and both times, the viewing officers failed to show up. Today, the same situation occurred, and another customer faced the same issue. This not only wasted my time on two separate occasions but also reflects extremely poorly on their reliability and customer service.

The longest amount of time I have EVER had to wait for a deposit - on top of which when I disputed the deductions, found out I had missed phone calls after what must have been literally a few minutes after I made the 'dispute' action. Funny how quick they are to take money and so overly-leisurely on giving it back (like doing business with HMRC). After then requesting to pick up some important documents (DBS documents which, by their very nature, make it impossible to apply to have them sent anywhere else other than where you are currently living) I receive radio silence as though it's a form of bitterness. Basically very poor customer service.

Rented a property for 5 years from white gates, during this time I had to endure a broken window they refused to fix, broken shower, broken doors for numerous years of my tenancy. Along with multiple unlawful eviction attempts to try scare me into stopping complaining about repairs. This severely impacted my physical and mental health. All of which was answered with “if you have a problem with it then move out” would not recommend anyone rent a property from these. This was all until they just started hanging up the phone and ignoring emails if I contacted them. They wonder why it takes so long with years of domestic terrorism against me? Threats and unlawful eviction attempts. And now a 3rd attempt at changing the locks while im inside to lock me inside the property. Actual terrorists. You’re a disgrace to the business of letting agents.

Guys....worst service...very rude people....they gave me the house where equipments were even not working properly ...no one was available at the property to recieve and show me the property.....I suggest no one should purchase or rent home from whitegates....I won't even rate them with one star

Give them less if I could, they ensure they keep your deposit not matter what. They let properties that are up for sale too. Avoid at all costs.

I am a tenant of Whitegates lettings Huddersfield but not for much longer if I can help it, I would give them no stars if it was possible, the staff I have had communications and dealings with have been rude and not interested in problems I have had with there property but of course happily take the rent every month, I would not advise anyone renting from these people and instead look elsewhere.

I regret to share my disappointing experience with Whitegates. My daughter has encountered a series of unprofessional and uncooperative staff from the start. Firstly communication with letting agency proved a challenge, they’ve hung up on me because I’m not a tenant and my daughter, the manager Tracey has been her living nightmare. I was there when she called to discuss her tenancy and was absolutely appalled at the lack of compassion and understanding instead I saw it as an attack on her and had to intervene. The interaction are beyond UNSATISFACTORY and I absolutely cannot recommend agency. As a pastor and a man of God I am almost certain the people working here are the devil's advocates because they only care about the landlords not the tenants. Secondly, If you have any mental health issues please I commend you do not go with this agency because it will decline further. Please read the rest of the reviews and make your own judgement. My daughter is coming back home after almost committing suicide after her conversation with Tracey the manager. Then we will continue to take the legal route for emotional compensation after she has moved away and can no longer be unlawfully evicted because they threaten her with this several times.

Horrible agents

Don't have much to say except renting with this company has been the worst experience of my life. From no repairs being done to Tracey Nelson being on a power trip she will speak to you in such a demeaning and disrespectful tone. The agency is full of bullies and because of them I'm leaving Huddersfield as a whole never in my life have I experienced such from a business. Read the Google reviews

Bullying and intimidation

The agency is run by mean girls, you will not get your deposit back for 3 months+ they lack empathy and understanding. The flats are mouldy and any repairs you wish to get done be prepared to wait till the end of your tenancy when they fix it for someone new. Good luck