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Whitegates Huddersfield

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

The woman we rang as spoke to was so rude and didn’t listen at all to what we said just straight judges us she seemed and spoke very snobby won’t be dealing with them again

Reply from agent

Dear Shannon, Our apologies if you feel the service was not satisfactory, as the leading agent in Huddersfield we are always happy to help any customer. Feel free to contact us on 01484 548126 if you wish to discuss further. Kind regards Whitegates Huddersfield & Brighouse

1.00 /5

Worst customer service, customer harassment and known for not giving the key on time. Worst letting I have ever came across.

Reply from agent

Dear Farhad Unfortunately you are not linked to any account with us, if you have any issues you wish to discuss we recommend emailing us at huddersfieldlettings@whitegates.co.uk. For your information, we do withhold keys unless the prospective tenant has not completed their relevant paperwork. Regards Whitegates

1.00 /5

ABSOLUTELY DISGUSTED with this company, wanted to view a property and I was only available on the weekend due to not being able to finish work till 5:30. They told me they can’t do a 6 showing on the weekday due to no one basically wanting to do it. Refused also to do weekend viewing even though they are open on the weekends till 1pm!!! Potentially missed out on a propert because of their unprofessionalism! If you cba doing your Job then just say that! Instead of making ridiculous excuses.NegativeProfessionalism

Reply from agent

Dear Livs Pent, Thank you for your review, we always welcome feedback. Unfortunately our viewing hours are only weekdays for the time being due to the current climate, we are hoping to extend our hours as soon as possible to accommodate more viewings. Should you have any further comments please email us at huddersfieldlettings@whitegates.co.uk. Kind regards.

1.00 /5

Never use whitegates to look for a property . Staff are only nice when taking your deposit .Do not put your hope in them. No accountability to anything wrong to them.

Reply from agent

As you withdrew your application you will not receive your holding deposit back and you were advised of this, furthermore you would not have passed our references due to misleading information thus we disregard this review as it is not a representation of what has happened. Our suggestion would be to be honest and transparent when you next look for a rental property. As always, best wishes

1.00 /5

They expect a disabled woman to go into the attic, into a badly fitted boiler cupboard to sort the pressure on the boiler as i now have no hot water or heating, when they know full well the boiler us faulty and needs fixing properly.

Reply from agent

Dear Melanie, We are sorry you feel this way, unfortunately tenant's are responsible for increasing boiler pressure, as you tried this and made us aware it still wasn't working we have promptly instructed a plumber to attend. We do not feel your review is justified and it is unacceptable for you to be abusive to our staff members over the phone when we are trying to help. Should you wish to discuss this further please email us at huddersfieldlettings@whitegates.co.uk

1.00 /5

Under valued my property by around £110.000

Reply from agent

Thank you for the feedback Mrs Haigh, as I am sure you are aware, valuations are a matter of opinion based on comparative data, therefore is always best to gain a few comparisons as they often differentiate. As always we aim to be as accurate as possible, we will pass your feedback onto the Valuer as in this case did not meet your expectations, we wish you luck in achieving your target value.

1.00 /5

Appalling company to deal with. Always unprofessional, rude and constantly in denial or gaslighting tenants. There were valid issues with the property which were raised and basically we were told we were lying and they would take no responsibility for any of them... Eg unclean cooker, boiler which is STILL not working properly and has to be refilled pressure almost daily since my sister moved in over 2 weeks ago. Just so stressful having to deal with them. I've never know such incompetence ... Every single person we have dealt with has been tht exact same. To be treated so rudely and appallingly is a disgrace.... Clearly untrained in customer service and horrendous client facing skills. Queue the Whitegates person who tells us it's all our fault..... And takes no responsibility..!!!

Reply from agent

Our apologies that you feel this way, we record all conversations and feel this is not the case however if you wish to escalate your issues further please contact us and we will be happy to discuss.

1.00 /5

Dear Frank, We are sorry to see that you aren't happy with our service, as you did not leave a comment I'm unsure of how we can help. If you would like to email us at huddersfieldlettings@whitegates.co.uk we would be happy to discuss any matters further with you. Kind regards Whitegates Huddersfield & Brighouse

1.00 /5

Awful place. Avoid at all costs. Do not care about their tenants and are poor at sorting any repairs - even ones that are a heath and safety risk response: unfortunately at the time of any issues you are not bothered, only when you receive a review do you seem slightly interested

Reply from agent

Dear Katherine, We are sorry to see that you aren't satisfied with our service, if you would like to contact our office we are happy to discuss any issues you would like to raise. Kind regards.

1.00 /5

ABSOLUTELY DISGUSTED with this company, wanted to view a property and I was only available on the weekend due to not being able to finish work till 5:30. They told me they can’t do a 6 showing on the weekday due to no one basically wanting to do it. Refused also to do weekend viewing even though they are open on the weekends till 1pm!!! Potentially missed out on a propert because of their unprofessionalism! If you cba doing your Job then just say that! Instead of making ridiculous excuses.

Reply from agent

Dear Livs Pent, Thank you for your review, we always welcome feedback. Unfortunately our viewing hours are only weekdays for the time being due to the current climate, we are hoping to extend our hours as soon as possible to accommodate more viewings. Should you have any further comments please email us at huddersfieldlettings@whitegates.co.uk. Kind regards.

Contact details
Sales Phone:

01484 548126

Lettings Phone:

01484 548126

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 01:00
Address

6-7 Cherry Tree Centre , Market Street, Huddersfield, West Yorkshire, HD1 2ET, West Yorkshire , UK, HD1 2ET

Property is our passion and we have been renting and selling homes in Huddersfield for over 45 years. We have earned a reputation for providing a first class service and the very highest levels of customer satisfaction, delivered by teams of skilful, trained, highly motivated property professionals and we're proud to have been awarded the Whitegates Brand Leader award annually since 2016. Instruct Whitegates to sell or rent your home in Huddersfield and you get all of the following benefits, plus more: - All our years of local expertise - Free, no obligation valuation and advice - Ongoing updates from our friendly staff - Local and in-house advertising - Immediate inclusion on the Whitegates Huddersfield website and high quality brochures - Advertising on the biggest property websites including Rightmove Being the largest letting agent in Huddersfield with over 1300 properties managed and the largest Whitegates Office nationally, we pride ourselves on our customer service to our clients & are well equipped to ensure your expectations are met.

Our team

Chan Khangura

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Safeagent
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure