I looked up a 3 bedroom cottage on Taylor hill road cost 105,000 on website n like it so came in estate office today to get leaflet lady didn’t know other lady on laptop didn’t search properly told lady n me no property in Taylor hill so don’t know if lying or what think white gates service needs be better

They have asked me to pay "overdue rent". I transfered straight away in minutes. I relized i have paid twice when i check my bank account 2 week later. First paymant was already on time by standing order one day before they reminded(!) unpaid rent. I called them to ask a refund and why it has happened. The woman on the phone recommended me to check my bank account before making a payment. Then I asked her why do not they check payments before asking people to make another payment. The answer was brilliant; "Don't tell me what I have to do!"

Wouldn't use Whitegates to sell your house . Had a guy come to value my house last week . He was very rude and abrupt. Never introduced himself . When showed him round he was very quick and uninterested. He valued it very low. Advised that I get some valuations when I said I had and that they had valued it a lot higher he just said go with them then and got up and walked out. Very poor service but been told since that they are only interested in Rentals. Well they should have said that when the valuation was booked so as I wouldn't have waited my time .

Do not use totally useless

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Worst ever letting agency. They tray to take money from deposit for something that not exist. AVOID. L.E. like I can't reply to the answer, I will write hier : No, I wasn't agree with that 10£ for "missing bulbs" because I have let much more bulbs that I found on that house. Landlord was all ok, but agency WORST EVER

Don’t sign, pay or believe Whitegates until you see that everything promised is provided. Since moving to Huddersfield in 2016 I am shocked at the morality of estate agents and the tricks they imply against students and professionals. None of the staff deserve to be associated as ‘professionals’ and should be ashamed at themselves for providing such a disgraceful service. Whitegates manage a lot of the properties yet do not know the first thing about providing a service let along a quality one, it is shocking that landlords even use them and trust them to maintain their properties. The incompetence is staggering and the staff lack the basic administration, customer service and business skills; enough to make Entry Level 3 holders look like Master Students. The Manager completed the same business management degree I am doing and as previous manager I would expect him to show more passion for his role and lead by example, to take care of the residents that rely on estate agents to do their job. Instead of advertising their awards, which is a joke to comprehend that Huddersfield are the winners in the company, they should instead be focusing on advertising the right information and invest in a better data management system. Just take a look at the reviews and you will see that every tenant, every customer complaint and issue is ‘not on their system’. Before Whitegates reply back to this review and say I’m not on their outdated and poorly maintained system, I will state that I lived in Flyboat Flats from April to September 2017 which was a disgrace. No doubt when I finish my Placement Year that my property will be let by Whitegates and as a customer I demand absolute clarity and no contract will be written; no money paid until the property is to the standard they promise. Whitegates also need to clean their property profiles; just a look on Rightmove and you can see the discord between their locations, prices and descriptions. Be careful, the pictures of a property will look nothing like what you see, yet they maintain the farce that the pictures are recent. Seeing as a few colleagues live in Whitegate ‘managed’ properties, I see first-hand what 2018 Whitegates are capable of - Refurbished means; a broken fence is an open garden; spider infested bathroom is a nice view of wildlife; and restricted wifi is access to the fastest broadband available ‘at the property’. Whitegates business model is to take as long as possible to fix a problem, to buy the worse appliances possible, deny any and all faults to a property, and charge ridiculous cleaning charges for one thing when the tenant left the property in a better condition than was let out. Clarity, service and speed is not the Whitegates way; neglect, ignore and lie is. It’s time for Whitegates to get their act together and manage their properties properly. The tenants of Huddersfield have endured enough and deserve to be treated with respect. My sincere advice to Whitegates Stop lying, own up to your mistakes. The best thing to change your image is acknowledgment and to invest in delivering actual service. Manage your data in a standardised fashion; make it mandatory for every employee to name files in YYYYMMDD so information is recorded and found easily. When tenants have issues, follow through with them. You are being paid for a service, it is your duty to provide it and when your best is not enough, invest in employee training. Make a database of all your managed properties with all the issues logged in. Inform the landlords of issues if it is their responsibility to sort out and keep them honest and to a schedule. The tenants are paying fees, waiting for months to have a basic service met and request answered in good faith. If you, Whitegates, cannot fulfil your duty then it is in the public’s best interest to know where to find the right information to sue you. You have misrepresented information, failed to carry out property inspections, provided false statements of facts and induced tenants into a contract that you breached. Be Better

Don’t sign, pay or believe Whitegates until you see that everything promised is provided. Since moving to Huddersfield in 2016 I am shocked at the morality of estate agents and the tricks they imply against students and professionals. None of the staff deserve to be associated as ‘professionals’ and should be ashamed at themselves for providing such a disgraceful service. Whitegates manage a lot of the properties yet do not know the first thing about providing a service let along a quality one, it is shocking that landlords even use them and trust them to maintain their properties. The incompetence is staggering and the staff lack the basic administration, customer service and business skills; enough to make Entry Level 3 holders look like Master Students. The Manager completed the same business management degree I am doing and as previous manager I would expect him to show more passion for his role and lead by example, to take care of the residents that rely on estate agents to do their job. Instead of advertising their awards, which is a joke to comprehend that Huddersfield are the winners in the company, they should instead be focusing on advertising the right information and invest in a better data management system. Just take a look at the reviews and you will see that every tenant, every customer complaint and issue is ‘not on their system’. Before Whitegates reply back to this review and say I’m not on their outdated and poorly maintained system, I will state that I lived in Flyboat Flats from April to September 2017 which was a disgrace. No doubt when I finish my Placement Year that my property will be let by Whitegates and as a customer I demand absolute clarity and no contract will be written; no money paid until the property is to the standard they promise. Whitegates also need to clean their property profiles; just a look on Rightmove and you can see the discord between their locations, prices and descriptions. Be careful, the pictures of a property will look nothing like what you see, yet they maintain the farce that the pictures are recent. Seeing as a few colleagues live in Whitegate ‘managed’ properties, I see first-hand what 2018 Whitegates are capable of - Refurbished means; a broken fence is an open garden; spider infested bathroom is a nice view of wildlife; and restricted wifi is access to the fastest broadband available ‘at the property’. Whitegates business model is to take as long as possible to fix a problem, to buy the worse appliances possible, deny any and all faults to a property, and charge ridiculous cleaning charges for one thing when the tenant left the property in a better condition than was let out. Clarity, service and speed is not the Whitegates way; neglect, ignore and lie is. It’s time for Whitegates to get their act together and manage their properties properly. The tenants of Huddersfield have endured enough and deserve to be treated with respect. My sincere advice to Whitegates Stop lying, own up to your mistakes. The best thing to change your image is acknowledgment and to invest in delivering actual service. Manage your data in a standardised fashion; make it mandatory for every employee to name files in YYYYMMDD so information is recorded and found easily. When tenants have issues, follow through with them. You are being paid for a service, it is your duty to provide it and when your best is not enough, invest in employee training. Make a database of all your managed properties with all the issues logged in. Inform the landlords of issues if it is their responsibility to sort out and keep them honest and to a schedule. The tenants are paying fees, waiting for months to have a basic service met and request answered in good faith. If you, Whitegates, cannot fulfil your duty then it is in the public’s best interest to know where to find the right information to sue you. You have misrepresented information, failed to carry out property inspections, provided false statements of facts and induced tenants into a contract that you breached. Be Better

Review drinking game: drink whenever 'DPS' or 'dealt with' is mentioned! Initially, I was shown the wrong flat. It was only after I mentioned several times that it looked nothing like the pictures (eg. the one I was meant to be viewing had a balcony - this didn't) , and asked if they were sure they were showing me the right property that the realised they were meant to be showing the one next door. And said they couldn't guarantee being able to get be a viewing as it hadn't been arranged. Luckily the tenant was in and more than happy for me to look around. The duration of my rental was fine as I didn't have any dealings with Whitegates. Nearer the end of my stay the property was on the market and I was asked to conduct viewings for Whitegates as they weren't able to do Saturday viewings. I happily showed a couple around the flat, only to hear of the terrible trouble they had had with Whitegates. They had come down from Scotland to view properties and had been trying for a week to get hold of them but none of their calls or emails had been answered. It was only by luck that they managed to get through to them while driving down, hence the short notice (2-3 hours) of the viewing. After this, I decided that I didn't want to do any more viewings. When it came to moving out, I gave my Landlord a months’ notice; he came and inspected the property on 1st May, said he was happy with it and took the keys to drop back into Whitegates on the 4th. I called on 15th May to find out about the return of my deposit. I was told it was being dealt with and if I hadn't received it it was because I hadn't released the bond online. As a first-time renter I wasn't aware this was what I had to do - nobody had told me! So, I asked for a call back to confirm that they had everything they needed from me and then 'released the bond'. This did nothing as the bond had not been authorised by them. I never received a call back, so I called on 22nd to ask about the bond. It was being dealt with, but DPS had an issue which were preventing them from releasing it. I asked for a call back to confirm that they had everything that they needed from me for this bond. I also tweeted DPS who confirmed that even there were no issues that would prevent a bond from being returned. 23rd - no call from Whitegates. I called again and was told there was still an issue with DPS, then I said that I had spoken to DPS and there wasn't. I was told that there was a data issue and DPS would not tell me this as it was only known between letting agents and the DPS. Again, the issue was being dealt with and somebody would call be back; I rang DPS to see if their story had changed. It hadn’t. They explained there were no problems and they provided me with a number that Whitegates could call to release the bond over the phone. Whitegates called back; I was told the DPS website had an issue, but it was being dealt with. I was also told that their account manager had said they couldn't release bonds with DPS over the phone and that DPS shouldn't be telling tenants things that lettings agents can't do. Oh, and there is a £50 fee for oven cleaning. I confirmed that my landlord had checked the flat and had confirmed I would receive my full deposit; they said they'd have to look into it. On 30th May my deposit was returned - there was much rejoicing! I received a call on 1st June asking why I hadn't signed my tenancy agreement. The lady on the end of the phone admitted she had been given a paperwork to chase and didn't know why I was being called if I had already left. She had to check if this was true! All in all, Whitegates don't even deserve 1 star. Emily Brown is lovely, Emily Baxter, Sharon and Caroline all spoke to me in a fed up, disinterested tone and weren't helpful during the bond-saga. I was made to feel like I was in the wrong for wanting my money back and that I was pestering them. On a final note...that £50 cooker cleaning fee? It was meant to be for the flat they incorrectly showed me in the first place!