Charge you 30 every 6 month to stay in property. Staff are condescending even though all they do is rent houses they're so far up their own backsides I'm sure they can see their tonsils. One of them being a middle aged woman who I found to be obnoxious and just plain rude. Avoid this company at all costs, you have been warned.

Sold my house and needed somewhere to rent. From the start to end it has been the worst company and people I have ever had to deal with. They charge for everything...I could accept it if they provided a (good) service. Luckily for me the landlord was good otherwise it would have been nightmare of 6 months to deal with the company. 1 star is lowest google allows me...they don’t even deserve that.

Useless. Every time I've asked for even the simplest of services they've never come through. I've used them for years, but not out of choice. Each time I've moved somewhere and Whitegates has been in charge I've known that the process would be arduous. I just...I can't count how many times they've let me down. Seriously, if you have a choice, go elsewhere; maybe you'll deal with competent people.

Charge you 30 every 6 month to stay in property. Staff are condescending even though all they do is rent houses they're so far up their own backsides I'm sure they can see their tonsils. One of them being a middle aged woman who I found to be obnoxious and just plain rude. Avoid this company at all costs, you have been warned.

Review drinking game: drink whenever 'DPS' or 'dealt with' is mentioned! Initially, I was shown the wrong flat. It was only after I mentioned several times that it looked nothing like the pictures (eg. the one I was meant to be viewing had a balcony - this didn't) , and asked if they were sure they were showing me the right property that the realised they were meant to be showing the one next door. And said they couldn't guarantee being able to get be a viewing as it hadn't been arranged. Luckily the tenant was in and more than happy for me to look around. The duration of my rental was fine as I didn't have any dealings with Whitegates. Nearer the end of my stay the property was on the market and I was asked to conduct viewings for Whitegates as they weren't able to do Saturday viewings. I happily showed a couple around the flat, only to hear of the terrible trouble they had had with Whitegates. They had come down from Scotland to view properties and had been trying for a week to get hold of them but none of their calls or emails had been answered. It was only by luck that they managed to get through to them while driving down, hence the short notice (2-3 hours) of the viewing. After this, I decided that I didn't want to do any more viewings. When it came to moving out, I gave my Landlord a months’ notice; he came and inspected the property on 1st May, said he was happy with it and took the keys to drop back into Whitegates on the 4th. I called on 15th May to find out about the return of my deposit. I was told it was being dealt with and if I hadn't received it it was because I hadn't released the bond online. As a first-time renter I wasn't aware this was what I had to do - nobody had told me! So, I asked for a call back to confirm that they had everything they needed from me and then 'released the bond'. This did nothing as the bond had not been authorised by them. I never received a call back, so I called on 22nd to ask about the bond. It was being dealt with, but DPS had an issue which were preventing them from releasing it. I asked for a call back to confirm that they had everything that they needed from me for this bond. I also tweeted DPS who confirmed that even there were no issues that would prevent a bond from being returned. 23rd - no call from Whitegates. I called again and was told there was still an issue with DPS, then I said that I had spoken to DPS and there wasn't. I was told that there was a data issue and DPS would not tell me this as it was only known between letting agents and the DPS. Again, the issue was being dealt with and somebody would call be back; I rang DPS to see if their story had changed. It hadn’t. They explained there were no problems and they provided me with a number that Whitegates could call to release the bond over the phone. Whitegates called back; I was told the DPS website had an issue, but it was being dealt with. I was also told that their account manager had said they couldn't release bonds with DPS over the phone and that DPS shouldn't be telling tenants things that lettings agents can't do. Oh, and there is a £50 fee for oven cleaning. I confirmed that my landlord had checked the flat and had confirmed I would receive my full deposit; they said they'd have to look into it. On 30th May my deposit was returned - there was much rejoicing! I received a call on 1st June asking why I hadn't signed my tenancy agreement. The lady on the end of the phone admitted she had been given a paperwork to chase and didn't know why I was being called if I had already left. She had to check if this was true! All in all, Whitegates don't even deserve 1 star. Emily Brown is lovely, Emily Baxter, Sharon and Caroline all spoke to me in a fed up, disinterested tone and weren't helpful during the bond-saga. I was made to feel like I was in the wrong for wanting my money back and that I was pestering them. On a final note...that £50 cooker cleaning fee? It was meant to be for the flat they incorrectly showed me in the first place!

Would not recommend this branch for renting a property from. Also being a landlord, I would be very concerned at their inability to provide information on and carry out maintenance jobs that need attention to keep the property in a good state of repair.

Homeless for Christmas thanks to Whitegates and their rude staff. DONT USE THIS AGENT!

Useless. Every time I've asked for even the simplest of services they've never come through. I've used them for years, but not out of choice. Each time I've moved somewhere and Whitegates has been in charge I've known that the process would be arduous. I just...I can't count how many times they've let me down. Seriously, if you have a choice, go elsewhere; maybe you'll deal with competent people.