The worst letting agency I ever had to deal. They gave me the flat very dirty, took me 2 days to clean it. At the end of tenacy I left the house cleaned out of respect for landlady who was woderful, but this shameless agency knock off £96 from my bond for cleaning....what a joke? Which cleaning? I asked to see the cleaning bill..of course I never received it, and they were forced to give me the bond back in full 🤣🤣 Even 1 star is too much for them....the only thing they want is to eat money....especially if you are a student and no power to defend yourself

Sooo unprofessional. These are just few examples of how they provide me the house and they refused to clean it and told me you can leave it like that when you left and they didn't cancel the agreement.at the end of the tenancy they took 1/5 of my deposit as cleaning cost which was absolutely unacceptable but I paid to just cut my contact with them. Not only happened to me , also three other my friends had the same experience. BE CAREFUL WITH THIS AGENCY ***** DO NOT RENT OR BUY YOUR PROPERTY FROM HERE**NegativeResponsiveness, Quality, Professionalism, Value

The woman we rang as spoke to was so rude and didn’t listen at all to what we said just straight judges us she seemed and spoke very snobby won’t be dealing with them again

Worst customer service, customer harassment and known for not giving the key on time. Worst letting I have ever came across.

ABSOLUTELY DISGUSTED with this company, wanted to view a property and I was only available on the weekend due to not being able to finish work till 5:30. They told me they can’t do a 6 showing on the weekday due to no one basically wanting to do it. Refused also to do weekend viewing even though they are open on the weekends till 1pm!!! Potentially missed out on a propert because of their unprofessionalism! If you cba doing your Job then just say that! Instead of making ridiculous excuses.NegativeProfessionalism

Never use whitegates to look for a property . Staff are only nice when taking your deposit .Do not put your hope in them. No accountability to anything wrong to them.

They expect a disabled woman to go into the attic, into a badly fitted boiler cupboard to sort the pressure on the boiler as i now have no hot water or heating, when they know full well the boiler us faulty and needs fixing properly.

Under valued my property by around £110.000

Appalling company to deal with. Always unprofessional, rude and constantly in denial or gaslighting tenants. There were valid issues with the property which were raised and basically we were told we were lying and they would take no responsibility for any of them... Eg unclean cooker, boiler which is STILL not working properly and has to be refilled pressure almost daily since my sister moved in over 2 weeks ago. Just so stressful having to deal with them. I've never know such incompetence ... Every single person we have dealt with has been tht exact same. To be treated so rudely and appallingly is a disgrace.... Clearly untrained in customer service and horrendous client facing skills. Queue the Whitegates person who tells us it's all our fault..... And takes no responsibility..!!!

Dear Frank, We are sorry to see that you aren't happy with our service, as you did not leave a comment I'm unsure of how we can help. If you would like to email us at huddersfieldlettings@whitegates.co.uk we would be happy to discuss any matters further with you. Kind regards Whitegates Huddersfield & Brighouse