Good morning Marie-Rose. Please accept my apologies that it has taken so long for me to respond to your review. It somehow slipped through the net! So, let me begin by saying thank-you so much for taking the time out of your day to leave this feedback. It's great to hear your experience with us was a positive one, and Harry in particular did such a great job looking after you. I will definitely let him know you have mentioned him in this review. Once again, thank you, and please do not hesitate to get in contact should you need any help. Many thanks, Matt (Director).

Hi Real Jay Ali! Thanks for this excellent review. It's great that Milo has been so helpful with you. I will let him know you have mentioned him especially. We are happy to help you in any way we can so please get in contact should you need more assistance. Best of luck with your move back to Leeds! Thanks again, Matt (Director).

Good morning Daniel. Thank you so much for taking the time to leave this review. It certainly has been a challenging year, but we have heavily invested back into the business to employ a host of prop-tech innovations to ensure we can continue to deliver a quality service to our landlords and tenants alike. That being said, there is no prop-tech that can replace great staff, and like you have pointed out, Joy has been incredible in helping Redbrick Properties to achieve its goal in exceeding expectations to all of our clients. Once again, thank you. Matt (Director).

Hi Alex, thank you for this great review. The 360° Virtual Tours have been a huge benefit to us this year, not just for our landlords whom we are trying to let the properties for in such a torrid time, but for you guys also as you are so restricted on what you can and can't do right now. Thank you once again, and I wish you all the best of luck in the future. Matt (Director).

Good morning David, it is always great to read such a fantastic review from one of our landlords, and even better when it singles out members of staff that are delivering above and beyond. Thank you for all the business over the years, and I am sure we can continue to deliver a great service for you in the years to come. Many thanks, Matt (Director).

Hi Katie, I'd just like to thank you for leaving this excellent review, and reading that Joy has looked after you so well. I'll definitely let her know you have singled her out for good service and we look forward to helping you out in the future. Have a great weekend, Matt (Director).

Good morning Hebin. This is a great review, so thank you for that. It's always great to hear the team are working well together and I will definitely let Harry know you have singled him out for his professionalism. Thank you very much for this! Matt (Director).

Hi Rachel, thanks so much for the great review. It was Matt Carter that responded to your issues (on his day off!) so I will pass your thanks to him. I'll also let Halim know you thought he did a great job as Maintenance can be a rather thankless task at times. Do not hesitate to contact us should you have any further issues. Thanks again, Matt (Director).

Good morning Gemma. Thank you so much for this excellent review. I will definitely let James know that you have given such great feedback. I have personally known James for many years and he really is a great landlord. As you have discovered, he is very attentive with his tenants and goes the extra mile to ensure they are well looked after throughout the tenancy. Once again, many thanks for leaving this feedback, it's great to know our landlords are living up to the high expectations we put upon them. All the best, Matt (Director).

Hi Helen, thanks for taking the time out to write this review. We have loved working with you guys over the years. It makes a huge difference when one of our landlords puts so much time and attention into their houses, and their tenants. I am really please the team is looking after you. Many thanks, Matt (Director).