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Chancellors Lightwater

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
14.11.2020

Gutted!!!! Was looking for a place in Bicester. Sent out hundreds of emails and made thousands of phone calls. “Yeah I will ring you back tomorrow.” “I will send you an email today.” Waited forever and received nothing. I called a couple of days later and they were like who are you? Have we met? OMGGG! It’s 8 weeks and wasted my time!!!

Reply from agent

Thank you for bringing this to our attention Amelia, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

1.00 /5
21.10.2020

Treat landlords and tenants equally.. My friend has been waiting on his deposit return for a month. Absolute horror show of a business

Reply from agent

Hi Sarah, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your friend to contact us via directors@chancellors.co.uk Many thanks.

1.00 /5
05.10.2020

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Reply from agent

Thank you for bringing this to our attention Emily, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

1.00 /5
02.10.2020

I placed an offer on a property in Amersham which I believe has not been taken to the client. I have subsequently phoned on more than 6 occasions over a two week period for an update only to be told (on the occasion a person in branch answers the phone) that they don't know what's happened, they need to look into it and will get back to me. So far no one from Chancellors has contacted me. Sadly I would not recommend using this company at this moment in time.

Reply from agent

They will send you a generic reply soon to this comment, with an email to contact. Then when you email that address, they won't reply. Best thing to do is to steer clear of chancellors.

1.00 /5
02.10.2020

I placed an offer on a property in Amersham which I believe has not been taken to the client. I have subsequently phoned on more than 6 occasions over a two week period for an update only to be told (on the occasion a person in branch answers the phone) that they don't know what's happened, they need to look into it and will get back to me. So far no one from Chancellors has contacted me.Sadly I would not recommend using this company at this moment in time.

Reply from agent

They will send you a generic reply soon to this comment, with an email to contact. Then when you email that address, they won't reply. Best thing to do is to steer clear of chancellors.

1.00 /5
25.09.2020

Steer clear of chancellors estate agents quite happy to take your money and then let you down at the last minute.

Reply from agent

Yep me too, shocking service will not recommend them at all

1.00 /5
24.09.2020

Just awful. In our experience their property management service is shockingly bad.

Reply from agent

Hi Louise, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

1.00 /5
23.09.2020

with advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.

Reply from agent

Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.

1.00 /5
21.09.2020

Absolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.

Reply from agent

Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

1.00 /5
17.09.2020

PLEASE AVOID CHANCELLORS. For 8 MONTHS I have been begging these morons to get several issues sorted with the home I rent. I AM STILL WAITING! I can honestly say this is the worst estate agents I have ever had the misfortune of dealing with. It has been one disaster after another with them. PLEASE CHECK ALL PAPERWORK. THEY HAVE NO PROBLEM FORGING SIGNATURES.

Reply from agent

Hi Kimberley, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Contact details
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Unknown

Address

76 Guildford Road, Lightwater, Surrey, GU18 5ST, South East, UK, GU18

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