Quite literally the worst estate agent I have dealt with, properties advertised are not for sale, trying to book a viewing is near on impossible, no one ever calls you back. I give up on Chancellors and will buy a property through another estate agent

Not great. Cant provide safe secure housing and won’t provide details in order to secure home insurance. I would go with someone else.

Absolutely shocking service! Save yourself the grief, stress of dealing with incompetent and immature "NON SALES" individuals. They are completely clueless of the housing market and DO NOT KNOW how to deal with people. We gave them our house on a 5 month agreement which is far too long! Failed to sell due to lack of experience, constant change of personnel due to sackings/breakdowns etc and immaturity of closing a deal and following up. Thank you to my RING.com, I could see and hear their inexperience each time which was so excruciating. Prior to one viewing, I had to take one of sales negotiators around the house and actually take him through the key selling points of selling my Home....can you imagine that!All their emails are are on a copy and paste basis with a slight change to parrot fashion feedback which as a VENDOR I do NOT want to hear the same crap! I heard afterwards they get paid for listing your house so be aware of being sucked in with their chatty deliverables as they are NON existent. Save yourself the bother and hassle!

The estate agents working at chancellors are incredibly rude and incompetent. We have recently just tried to rent a property through them and at every point we were confused, given conflicting information and left in the dark about what was happening with our application. I have never been spoken to so poorly or rudely, with one estate agent actually saying to me ‘I don’t see what your problem is’. Communication was so poor throughout and we were often given less than 24 hours to do certain things otherwise our application would be unable to progress. Once, we were given only 6 hours to transfer over our deposit and rent without confirmation that the property was legally ours. We were often left unable to contact anyone to ask questions and I’m still awaiting my call from management! Chancellors ruined what should have been a very exciting time for us.

Every dealing we’ve had with Chancellor’s has been terrible. Rude, arrogant and unhelpful is how I would describe every member of staff I’ve dealt with. We have moved out of our rental property, our landlord has said we can have our full deposit back but chancellors are ignoring our calls and emails. I’m absolutely disgusted with this situation - think long and hard before you use this estate agency.

Chancellors Group of Estate Agents Wow, what a Proffesional outfit again. Oh Mr Evenett we haven’t bothered checking our records so your gas safety is out of date. Can you turn off your gas supply. Um what about heat and hot water but no one can answer the question! This company is unreal, don’t know why landlords bother with them. Take money for doing nothing and happy for the second time in a year to leave a family out in the cold…….can’t go anywhere as one of the daughters has covid!! Fuming is an understatement

please do avoid using Chancellor's Newbury. My Mum rented her apartment through Chancellor's and she sadly passed away in Sept. No help has been provided by them to move the rent to the estate. They are withholding money. I have sent them all the documentation they have asked for and yet still no one responds. They don't call back and they don't email back. Two months on from my first phone call and they have not progressed anything or called me back once. thanks for being totally uncaring Chancellor's

Avoid at all costs! They lie about everything and mislead people. I moved into a letting property as I was relocating for work and so was my partner. The three bedroom property was advertised as being refurbished and newly decorated. I was told it was going through further refurbishments and a new heating system was being put in. I lived 2.5 hours and decided from the photographs that were spotless that it was the right property. I had similarly done the same before in my previous rental as the pictures were true to light and never had any issues. Well this was the most disgusting property I’ve ever moved into, the property had damp and mould everywhere and stunk of it. There was no heating and we were only left with 3 small plug in heaters for a three bedroom house! Shoddy electrics, No cleaning had taken place for years and dirt all over the carpets and walls. even the door handle fell off when I put the key into the door. It was a shambles. After 9 days I had enough and moved all out belongings out and handed the keys back. My partner suffers from asthma and we had no choice but to move into my dads garage until we were able to find a suitable property which took 3 months to find. It crazy it was healthier than the house we were in, it was impossible to breath at night and we both ended up getting infections and ended up in hospital. My partner lost his job as he doesn’t drive and I was unable to take him from my dads house. I’ve been told by the neighbours they have done the same to previous tenants and they had to move out. They are massive liars and don’t listen to anything. We reported all these issues over 50+ emails and nothing got done. We are now in the process of taking them to court. I want my money back! Loss of income and removal fees and compensation for all the hassle of having to live in a garage for 3 months in suitcases and travel 140 miles per day for my new job. The whole reason I moved there in the first place. I have so much evidence it’s unreal. Looking forward to taking these guys down. Turns out they do it to everyone! Not me.

AVOID AVOID AVOID !!!!!Dealt with Chancellors ( chancers ) Northwood, absolutely terrible. Jack was our ‘agent’, atrocious. No idea how to do his job, no communication, lied constantly, terrible experience. Wasted 4 months of my life and multiple hundreds of pounds of my money. Seller pulled out ultimately and spoke to Umed branch manager and Kelly, even further up the line. They don’t care, no apology for lack of professionalism.Looked at properties in other areas and seems Chancers are well known for being dreadful and providing bad experiences.Save yourself, don’t use them. Disgusted with the experience.