Poor communication levels in every aspect since they bought out Reliable homes. not happy and its a pain to get anyone to reply to a call or email. 1 un happy landlord!

Incapable of showing up on time for appointments with no notification. I recommend this agency only to people who don't value their time or believe in unicorns and five-star reviews here.

Extremely unprofessional companyNegativeQuality, Professionalism, Value

Irresponsible, cocky, obnoxious, lazy! Bunch of cowboys who have complete disregard for people's well being. One month ago, they had installed a generator on one of they properties they manage, funny enough a tower building, bring up memories? This petrol filled machine is constantly on, 24/7 causing lots of noise and increasing distress to their tenants and to the all neighborhood. They have been asked to remove it and apparently the answer of the responsible agent, KANWAL, has been TOUGH LUCK! Don't go with them if you care about your life as with these guys we can sit here and wait for another fire happening.....NegativeQuality, Professionalism, Value

We were waiting on the grass!! Do you remember this sentence Miss ? Go away from this agency ! We waited for 1 hour for a visit and we called the agency 3 times during this period. No answers and no news from the agent... Try another agency. You will save time and money!

I had a short but horrible experience with this agency. Booked a visit for a flat, showed up on time but did not received any details regarding the agent’s identity. As a result, we could not visit it and left after calling 3 times their phone number, the agent being unreachable. We were really interested by this flat, so we called again to ask for a virtual viewing or a video of the flat, but could not say a word as the agent kept on blaming me and speaking over me. After acknowledging an issue of miscommunication, she confirmed that she would send a video, but nothing was ever received from my part. As much as I understand that the demand for properties in London is enormous, there is no use to be so impolite and obnoxious with their customers. I will never rent a flat from this agency because of their lack of consideration for people’s time, and I do not recommend them.

Very bad service.NegativeResponsiveness, Quality, Professionalism, Value

Please please please don't use this estate agency! We had the worst 18 months of our lives renting a flat from them! They 'sold' it to us using pressure selling tactics, they didn't send the agreement within 10 days of the holding deposit as they should have done so we had to agree to last minute terms so as not to become homeless. Whilst at the flat, there were tonnes of repairs that needed to happen (roof leaking, windows with gaps in, mushrooms growing from the windows, floor damaged, gas leak, rats) and they spent ages fixing them (if at all) and always defended/helped the landlords and couldn't have cared less about the tenants (despite the fact we looked after the place and always paid the rent on time). We lost £500 of our deposit because of sneaky and unfair tactics and at that point we were too tired and stressed to fight it further. I have never been as stressed as I have in my entire life and I've lost money and had to deal with all this whilst in a national lockdown. Sarah in particular was rude to us from the off, Lauren was unhelpful and slow to respond to reasonable queries and in general I think this estate agency should be ashamed of how it treats tenants. Please ignore the positive reviews and don't risk renting a property with this agency.