I had a short but horrible experience with this agency. Booked a visit for a flat, showed up on time but did not received any details regarding the agent’s identity. As a result, we could not visit it and left after calling 3 times their phone number, the agent being unreachable. We were really interested by this flat, so we called again to ask for a virtual viewing or a video of the flat, but could not say a word as the agent kept on blaming me and speaking over me. After acknowledging an issue of miscommunication, she confirmed that she would send a video, but nothing was ever received from my part. As much as I understand that the demand for properties in London is enormous, there is no use to be so impolite and obnoxious with their customers. I will never rent a flat from this agency because of their lack of consideration for people’s time, and I do not recommend them.

Very bad service.NegativeResponsiveness, Quality, Professionalism, Value

Please please please don't use this estate agency! We had the worst 18 months of our lives renting a flat from them! They 'sold' it to us using pressure selling tactics, they didn't send the agreement within 10 days of the holding deposit as they should have done so we had to agree to last minute terms so as not to become homeless. Whilst at the flat, there were tonnes of repairs that needed to happen (roof leaking, windows with gaps in, mushrooms growing from the windows, floor damaged, gas leak, rats) and they spent ages fixing them (if at all) and always defended/helped the landlords and couldn't have cared less about the tenants (despite the fact we looked after the place and always paid the rent on time). We lost £500 of our deposit because of sneaky and unfair tactics and at that point we were too tired and stressed to fight it further. I have never been as stressed as I have in my entire life and I've lost money and had to deal with all this whilst in a national lockdown. Sarah in particular was rude to us from the off, Lauren was unhelpful and slow to respond to reasonable queries and in general I think this estate agency should be ashamed of how it treats tenants. Please ignore the positive reviews and don't risk renting a property with this agency.

Really poor experience I had with this agency. I called them for a property multiple times over the course of 3 weeks. Every time I was promised a call back and it never happened. I left my name and number for them to get back to me. Today I called again to find out that they arranged an open day a week or so ago. They never did let me know about that. In none of the calls this was mentioned. I could have just leave it, and moved on. I am less annoyed with the fact that I missed a property that I was genuinely interested but the lack of communication and the overall treatment is certainly not what you would like to receive.

Absolutely the worst company I’ve ever dealt with!!!!!! Have let work men into our house (a household of 5 girls) without letting us know (breaching contracts). A leak has been ongoing since October, and since then it has returned 5 times - after claiming it’s been fixed. I’ve have to constantly chase up my “property manager” whom is completely inadequate for the job. The out of hours emergency team do not help at all either. Multiple things have broken or gone wrong since moving in in October and I have to chase up at least 6 times before anything is done. Refusing to give us more bins, yet there is 1 bin between 5 flats. There will soon be rats living in the building due to their lack of care.

We viewed and put an offer on a rental property all in one day which was accepted by the landlord. We completed references immediately the next day providing guarantors also. They switched us between 3 different agents. Sarah asked us to give her 5 star reviews to win an award … after she confirmed in writing our references passed and we’re fine to move into the last steps (paying funds and final signing). This apparently wasn’t actually true and our references went wrong somewhere. But they never kept us informed or contacted us. She just wanted to win this award apparently. We were then passed onto Rebecca who never responded to us we had to call and email everyday to get a response because they were being avoidant. With two weeks exactly left to move in (and 2 weeks till my current tenancy ends) they called late on a Friday (today in fact 18.02.22 ) saying sorry landlord doesn’t want guarantors and changed her mind. Shouldn’t you, as the estate agent, know whether or not the landlord wants people to apply with guarantors beforehand. My partner and I earn 2.5x the rent so it all seems absolutely dodgy. Now we’ve wasted two weeks of our time doing everything for Drivers and Norris for them to NEVER call back till and us chasing them for a week straight. This bomb shell was dropped on us today, might I add and we were not even kept in the loop at all. I’m now currently having the biggest anxiety and panic over the fact I have 2 weeks left to find and move into somewhere new. They completely screwed us over and I’m appalled at the lack of responsiveness and care with regards to someone’s actual life. I have nowhere to move to once this my tenancy ends in 2 weeks and I’m so worried beyond words that I won’t find somewhere. I would steer absolutely clear and take heed to the 1 * reviews on here because it is shocking and upsetting. I don’t what legally I can even do here I’m so disappointed. And it really was the perfect flat for myself and partner. Super disappointing and careless. 0/10.

Dealt with Natasha, very rude and unprofessional

Irresponsible, cocky, obnoxious, lazy! Bunch of cowboys who have complete disregard for people's well being. One month ago, they had installed a generator on one of they properties they manage, funny enough a tower building, bring up memories? This petrol filled machine is constantly on, 24/7 causing lots of noise and increasing distress to their tenants and to the all neighborhood. They have been asked to remove it and apparently the answer of the responsible agent, KANWAL, has been TOUGH LUCK! Don't go with them if you care about your life as with these guys we can sit here and wait for another fire happening.....

What a complete joke this company is when it comes to managing an apartment block in Basingstoke. You would not believe that I had raised 4 complaints in the past at high level only to return to the building after tenant complaints to see the images attached. We are all being charged nearly £500 per quarter for no services to maintain a block of over 54 apartments. 1) Grass not cut for at least 4 months 2) Cleaners who just hoover and do nothing else 3) Car park full of litter, rubbish and overgrown 4) Weeds everywhere in the beds, car park and all around the site. 5) Bin store designed so open access to anyone (including a new block behind) who think it is OK to dump sofas/BBQ's and anything else. 6) Internally the place smells dirty, carpets heavily stained and walls in bad need of painting. Cobwebs everywhere. 7) Lack of communication from Drivers and Norris who are appointed apparently by the freeholder to manage the block. They think its acceptable to be abrupt to us when we raise the clear issues over the block and lack of management. 8) Scaffolding put up weeks ago, blocking the view to many residents. No work has been carried out since it went up and no one informs anyone what is happening. Overall I understand that companies can get things wrong when they have a lot to deal with. Having involved my MP in the past and escalated to a high level I had hoped things would be much better. Tenant now leaving, unable to re-let as other comparable properties are much better looked after (especially the new one now directly behind this block). My advise is use a proper respected managing agent and not Drivers and Norris. If the freeholder is reading this, shame on you for allowing investors to put money into a block and allow a cowboy company to run it. We are now stuck, not able to sell, let with endless complaints from the residents who are contracted to reside here.