Personal Customer Service - still important to us

We were on the cusp of changing estate agents and moving to a more local company, when the bigger company we were with did manage to pull in some viewers and offers just as our time was up with them. However, I can't say that we were enamoured by the larger company's service throughout.. In fact, we were kicking ourselves that we hadn't gone with a more local agency much earlier. In our area of Stoke Newington, which has a villagey feel, having people who genuinely know and love the area is a real plus. Viewers want to know the 'story' of the place - because Stokeyis a pretty special place. And the guys from Location Location know that. When we had a visit from Azhar from the agency, we found he offered upfront, genuine advice. He spent a lot of time with us, chatting about our selling experience so far and taking on-board how we felt - whilst managing our expectations. We never felt pushed; never felt we were getting any kind of hard sell from your typical 80s throwback. We simply felt he understood our situation and he knows the streets, cafés, parks, bars, areas of special interest etc as well as we do. He is as super enthusiastic about N16 as we are. And we felt we'd buy from him if we were looking in the area, so he'd be the perfect person to sell our flat. Fortunately for us, we did sell during the last few days with our previous estate agents, but if that hadn't have happened, then we'd have shifted over the following week to Location Location. They look different; they sound different; they seem to have a far more personal, tailored approach re selling, which is much more up our street.

Thanks to Will for being so helpful and accomodating with all our needs plus always getting back to queries right away without hesitation!

Will Thacker is a great help at Location Location - very diligent and considerate - go for him if you can!

Great Service! Had some issues at home and Will Thacker the person responsible for my place was super fast and helped a lot!

Lauretta (in particular) and Tim were very helpful and patient during a difficult and stressful period. Thank you both.

Found a great 3 Bedroom house with Location Location. The agency has been responsive in managing the property issues. They have a dedicated staff to help tenants. I recommend this agency.

Me and my boyfriend rent a property from Location Location and at first weren't very happy and had doubts about how the agent, who was looking after us, was dealing with our enquiries and requests. Fortunately a couple of moths ago Will joined the agency and I have to say things really changed. He's prompt in his replay, works efficiently and quickly finds solution to our issues. I believe his experience is indeed contributing to the prestige of the agency.

I sold my property with Vicky and Peter after seeing 5 estate agents locally. I had a gut feeling that they would work really hard for me when we first met and I was impressed by their sales strategy. They went on to exceed my expectations and help me achieve a great result for my first property and even supported me with my search in Hastings! Thank you so much for making this process a lot easier than I thought it would be - you have all been a pleasure to work with. I will recommend you to all of my friends, everyone should know about you! Carol

Bought a property through Location Location. It has been a long process due to an environment search report highlighting that there is high flooding risk. Peter May in Location Location was very helpful in solving matters effectively and every single query and point of issue subsequently has been addressed extremely quickly, with an exceptional amount of professionalism and all of the individuals that I have dealt with at Location Location have gone that extra mile to ensure that we are receiving the best service possible. The liaison with the vendors have been handled very well, all parties were pleased with the results despite a long wait.

Nice people but very slow on the uptake...so effective timewasters