One star review due to my experience with location location as a tenant. The property manager, Adam, whose job title changed to asset manager (says it all), was incredibly unpleasant to deal with. He initially tried to claim that our fixed term tenancy finished over a month after the end date due to an unenforceable term in the contract. Following that he tried to claw back money egregiously from the tenancy deposit. This is despite the property having a leaking toilet, issues with plumbing and no oven for two months and a leak in the bedroom. It is ludicrous that after handing over £30000 of our money to the landlord in rent, the letting agents are chasing up £80 for a top up clean and £30 for a chip on the wall. I have never had an experience like this having rented in London for 8 years. If you are a landlord that wants to use a letting agency that treats tenant's like cash cows and numbers on a spreadsheet this is the perfect agency for you. They do not provide a good service to tenant's. If you are a tenant with them, make sure you log everything and dispute the check in inventory because they will try to squeeze as much money out of you as possible.

I had arranged a valuation for my flat with a Location Location employee via phone and email for a Friday afternoon. I’d asked a family member to stay at my flat in order to let them in, in case I didn’t get home from work in time despite having taken half a day’s annual leave. 15 minutes after the arranged meeting time, he hadn’t turned up. Half an hour, and still nothing. I called the person and left a voicemail, and I emailed. No response. I called his office and was advised he was at another viewing. I explained the situation, and it turns out the employee hadn’t put it in his diary. Great. I rearranged the valuation for two weeks’ time, and booked a valuation with another company for one week’s time. That valuation came round, and I decided to email to cancel the one with Location Location. They questioned why I was cancelling and if I’d prefer to rearrange. I explained that their colleague didn’t turn up despite confirming via email and phone. No response. No apology. Nothing. I haven’t dealt with this company very much, but from what I have experienced I wouldn’t recommend them to anyone.

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An agency that postures as a local agency but is full of typical estate agents : liars (was told when i made an offer "someone has just come in with a better one but if you improve your offer it's yours!" followed by "ah the other offer has gone so you can have it" when I didn't budge), bullies (trying to bully me to vacate a property despite the law being on my side) and hypocrites (very nice when things are going their way and bullies when they are not), incompetent (lost my parking permit they were meant to be keeping for me). I would steer clear of these people.

Unbelievable.... Such a waste of time ....booked a viewing for Saturday No- one showed up for the viewing. No communication! Time wasters

We are tenants in a property they are selling. I have never experienced such incompetent staff who do not appear to communicate with each other at all. On some occasions we were given a few hours notice before a viewing, with viewings …

Didn't return calls