Terrible agency. Bad service throughout tenancy and then shamelessly tried to charge over £500 in deposit deductions for a well cared for property. £500!! Ridiculous. Awful awful company

Not so much April Fools as year round fools at Martin & Co. Went to collect my keys today, 10 days after my tenants left and they have no idea where they are! The manager is uncontactable and the staff are left to flounder. I've no idea why I used these guys to manage my property, a whole load of money for nothing. Thank god I had nice tenants, but it's a shame that they also had to suffer at the hands of these jokers. Martin & Co cannot do any of the basics associated with house letting. Avoid at all costs, be you landlord or tenant!!

ABSOLUTELY AWFUL! do not go to this letting agency if you can help it! I moved into my student accommodation with no key, took them 7 days to get me another one and I was charged £25. Very poor communication, various issues with the property. They ignore our calls and emails, I have had two of their employees hang up on me and talk to me in a very disrespectful manor. We have also caught them out many times lying, they do not communicate between them or us as a house and the landlord. States in our contract we should have a TV license and they still haven't got us one yet. Overpriced fees for their "help" which is non existent. They also say one thing then do another. We want other students to not have to go through what we have in the mere 2 months we have been living here. Best to go with uni accommodation or somewhere similar. Thanks, Ruth

I would not accused ALL MartinCo staff BUT the agency Policy to rob the tenants whether legally or Illegally and there are some staff response to this policy. They tried to charge me some broken items that were surely deducted from the previous tenants and just repeat rudely with every tenant. This agent absolutely, rude and greedy

Booked a viewing, person never turned up. I rang up, and the woman told me she would try and contact the person who was showing me around. She never rang me back. In the end had to walk away after 30 minutes of stood outside. Woman eventually rang me and never apologised just said okay bye.

Wouldn't even give them 1 star if I could! Absolutely horrific company. Horrible, rude and unprofessional staff who are scam artists and money grabbers. If you want to stay sane, AVOID AVOID AVOID!! Not sure HOW they are still running. PLEASE LISTEN THEY ARE A VILE VILE COMPANY!

I'm not one to complain but in this case I have to. Awful company, refused to let me into the apartment for a month after the proposed move in date because they were 'cleaning' and doing 'maintenance checks', leaving me homeless, when I did move in the place was filthy. They also tried to take all of my deposit when I left the house in a better condition than when I moved in. Halfway through my tenancy they tried to increase rent by a silly amount. Please don't use this company, and if you do for some reason, make sure you take photos and videos of the place when you move in and out to prevent them taking the whole of your deposit. After a looonnnng battle I was able to get my deposit back but only because I had all the evidence and I threatened them with legal action. This is not an isolated incident, these problems have also happened to many of my friends. You are not exempt from this treatment even if you are the 'perfect tenant' and cause no issues/always pay on time. I feel that the fact that I was a student contributed to the fact that they felt they could treat me like this so be careful.

Previously rented with this company and they were shockingly poor all round. Weeks for a broken washing machine to be fixed, multiple other issues with the property never addressed.