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Terrible service, disrespectful staff absolute waste of time.

Unprofessional, rude, useless. They lie to you every time. We had to go at the office to "threat" them to send an email that we did ask for days and days. They hang up on you at the phone when you just call them for explanations regarding jobs requested that they haven't sorted yet. AVOID AVOID AVOID!

The company were useless! I had to constantly ring up the company to try and make them inform tv lisencing that we had a liscence as we were getting threatening letters daily and to fix our washing machine that wasn't fixed for about a month! So much hassle on our end which is not needed in our busy final year of study! I was very disappointed how things were handled and we got extremely frustrated with the company, staff members were also pretty rude, yes we are students but we are still your customers and we expect to be treated with respect!

This company does nothing for its tenants ! I rented a property and had problems from day 1 - took them 2-3 weeks to get a response from the landlord ( they don't care who owns the properties ) without a boiler for 3 weeks in January and they didn't even care ! Moved into the apartment and was told that a couple of things needed fixing I.e lock on the door and broken bath panel - 3 years later and continuous emails they still weren't fixed , the bed mattress was covered in blood ( this had to be thrown away and replaced ) then the owner of the flat downstairs came knocking about a leak on his ceiling due to a leak under the bath , I called a plumber as this was 7.30 at night and it needed sorting only to be later told that because I didn't call the landlord ( who by the way your not allowed to contact ) I would not get the fee refunded. When it comes to getting your deposit back - forget it ! They try every scam possible to take it claiming that a bath panel costs 85 pounds to cleaning costs being 200 pounds for a 2 bedroom flat - Martin and co then take money because of a discrepancy with deposit. Currently taking the landlord and Martin and co to a small claims court ( when I rang to complain about the deposit they didn't even care ) you have been warned. All my issues with this company will now be dealt with through the courts - absolute criminals

Awful company, not impressed! We were treated badly and left for a month without a washing machine, had a broken boiler and other electrical problems with staff often ignoring our emails. The staff were rude and often didn't take our queries seriously - we may have been students but respect should still be shown.

Totally agree with Alicia's review. I am currently in a similar situation not only that I can't get my deposit back the landlord also just made a claim of more than £1800. The apartment wasn't perfect when I moved in and after nearly 1.5 years some wear and tear is inevitable. Now it seems that the landlord has asked for all the money she needs to refurbish the place and replace the furniture from us so that she can make it look new to the future viewers.We haven't caused even any accidental damage to the place apart from the wear and tear. For example, she wants to replace the whole carpet even though we haven't even spilt a single drop of coffee on it. I don't know what role Martin and Co plays in this part but I can say for sure is that they haven't been particularly helpful in anyway throughout my stay apart from asking for administration fee for every single redundant and unhelpful work they have done. Not to mention I had to live without hot water for the first few days and wasted a significant amount of water for testing based on the advice I was given and no one could tell me how to fix it including the landlord. Figured it out myself eventually. Avoid this company at least the one in Nottingham if possible. If you do rent a place through them be prepared to pay all the unexpected and unreasonable hidden fees having already paid enough for the application before you move in. I would have given 'no star' if it was an option

Not so much April Fools as year round fools at Martin & Co. Went to collect my keys today, 10 days after my tenants left and they have no idea where they are! The manager is uncontactable and the staff are left to flounder. I've no idea why I used these guys to manage my property, a whole load of money for nothing. Thank god I had nice tenants, but it's a shame that they also had to suffer at the hands of these jokers. Martin & Co cannot do any of the basics associated with house letting. Avoid at all costs, be you landlord or tenant!!

The company were useless! I had to constantly ring up the company to try and make them inform tv lisencing that we had a liscence as we were getting threatening letters daily and to fix our washing machine that wasn't fixed for about a month! So much hassle on our end which is not needed in our busy final year of study! I was very disappointed how things were handled and we got extremely frustrated with the company, staff members were also pretty rude, yes we are students but we are still your customers and we expect to be treated with respect!

Worst management and customer support ever! I've had to take some time off my work, waste my petrol and money on car park (to apparently sign the contract off) and I was literally told they hadn't prepared the contract yet after saying the opposite by phone. The EXCUSE was that they hadn't sent any confirmation email and that they couldn't sorted it out bc apparently "it takes a long time". Been waiting 2 months for this! Should I present an invoice with all the expenses (petrol, car park, hours off from work)???......