Not impressed.

Cocky and arrogant

Quite disappointed with our experience with Newton Fallowell — it started off well with Ollie who was friendly, knowledgeable, and really took the time to understand what we were looking for. As a first time buyer, it really put us at ease and we were so excited to view our perfect house with him! When we put our offer in, we were handed over to Charlotte. Whilst also very knowledgeable, she failed to call us back on a number of occasions, and it felt like she didn't really care. For example, we were promised a call back, nothing so I called the office—Ollie assured me Charlotte was on the case and would call back as she was on another line. 10 mins later, Ollie calls and tells me Charlotte has decided to pop out instead of calling back. Once the offer was accepted, we were handed over to Peter. We had some issues with suspected Japanese Knotweed and so he said he'd speak to a specialist but 5 days later, turns out he hadn't even spoken to the vendor yet. So I arranged a specialist myself and confirmed the date via email with Peter. On the day we all turn up, including the specialist, and it turns out Peter had given the vendor the wrong date — so we had to re-arrange another visit, and luckily were not charged extra for the specialist's time. All in all there were lots of hiccups in our experience—and in the end we didn't go through with the sale for a number of reasons, including our experience with NF. The moment we decided to pull out we told Peter. A few weeks later, it turns out he didn't even bother to tell the vendor!! We were absolutely mortified—such an unfortunate experience, especially after seeing all these glowing reviews..

I would have given 0 stars... Awful experience with this agent, lead to massive cost for us as the buyer, due to incompetence of agent and inability to take responsibility and apologise for their mistakes.

I take no pleasure in having to resort to this method to express my sheer digust for Newton Fallowell. This isn’t a story of a house sale gone wrong or a disagreement over buying a property but it’s regarding employment within the company. After an initial phone conversation and follow up in person interview with Peter Ledger ‘Director’, I have been left with no choice but to bring my concerns to this platform. The term ‘ghosting’ is often used when a company doesn’t have the common decency and decorum to contact a candidate post interview some form of feedback. Coming from a totally different industry I am well aware that I may not have the industry knowledge or company know how but I’m more than happy to learn and grow with a company that claims to pride themself on togetherness and diversity. Peter Ledger has failed Newton Fallowell as a brand and failed the basic principles of being a so called figure head of a multifaceted company. The lack of communication after many attempts of follow ups via email and phone leads me to believe I have been avoided as Peter doesn’t have any confidence in his own actions nor does he have any constructive criticism so feels the easy way out of the situation is to ignore. I highly recommend any potential candidate who is currently thinking of a move into estate agency to avoid at all costs the Newton Fallowell brand. UPDATE: this is incorrect and the email you have claimed to have sent me has been written today and time stamped retrospectively. In addition, none of my calls to the office the following week were returned. This is a case of you avoiding me for gains unknown to me.

We got off to an extremely slow start, with a complete lack of communication and were not given any updates. After 10 weeks and continually calling we found out the agent dealing with our sale, had failed to tell us that our buyer had not secured a mortgage…. (And had moved departments!) Let’s just say we were furious. But from that point onwards Peter took over the sale of our house and would regularly update us both by email and telephone calls. He was happy to answer any questions we would have and if he didn’t know the answer he would do his best to find out. Would I sell with Newton Fallowell again? No But would like to thank Peter especially who help us secure our sale.

You may as well do it yourself and skip out the middle man(Newton fallowell) save yourself a fortune. Very poor customer service from our agent. Unwilling to speak on the phone, would not return calls. Keyboard warrior at best. If you’re looking for an estate agent. Just don’t bother. You’ll do 95% of the work yourself, but have to pay for the pleasure. Would not recommend!

VERY little contact - never answers telephone or calls back at requests. not helpful, Unprofessional and customer service is non existent. Peter was very unprofessional throughout

I was quite shocked at the lack of commitment and property knowledge of the lady who gave us a very perfunctory viewing of what was a filthy, manky property, seemingly more interested in telling she had loads of viewings booked. She clearly didn't know who we were and never thought to ask us our name (which should have been on her booking form). She was totally non-committal about whether anything worked, tried to get us round the house and garden in record time and clearly wanted rid of us as quickly as possible. She didn't even show us the cellar, in spite of my moving towards it for a second time, when we were heading out. She visibly panicked when I opened an outhouse door as I could smell oil strongly, so wanted to see if there was a boiler in there, which there was. When I asked whether there was plumbing for a dishwasher and washing machine, she looked completely blank. When I asked her to demonstrate the shower to make sure it had pressure, she made a complete mess of it and couldn't even switch it on. When I asked whether a Sky dish could be fitted she had no idea and only suggested that it might not be possible as it was a Grade 2 listed building. When I asked why one of the two open fires couldn't be opened up for use again, her response was that it just couldn't! When I questioned why on earth a landlord would want only a 12 month rental with a 6 month break clause, given the amount it costs to actually move, she was adamant that this could not even be considered for negotiation. Sharon told us that the carpets and lino in kitchen had jist been replaced. They were very ill-fitting and filthy - how anyone could try and rent a place that was so disgusting was staggering to say the least. All in all, a complete and utter waste of my wife's and my time. With the best will in the world, on the evidence of my experience today, this company should take a long, hard look at its employees, as there is little point in having professional branding that cannot be backed up with performance. Very disillusioned.NegativeProfessionalism

With the exception of Charlotte Hampton, whose professionalism was exemplary throughout the process, Newton Fallowell, Oakham were the worst estate agency we have ever had the misfortune to deal with! The draft brochure was full of blatantly obvious errors, for example: "the rear garden is laid mainly to lawn" - there is not a single blade of grass in it, as it comprises paving, gravel and raised beds containing shrubs and trees. This lead us to threaten to cancel the contract, however, we were persuaded to give Newton Fallowell another chance, which we did, admittedly the final version eventually more than met our expectation. With the exception of Charlotte Hampton's input the remainder of the process was, in our opinion, very badly mishandled throughout so much so that towards the end, we instructed Newton Fallowell not to have any further involvement. We would respectfully suggest that they consult their colleagues at Newton Fallowell's Spilsby, Lincolnshire office who we are sure would be more than willing to pass on a few tips that would probably prove to be useful to them. P.S. We had previously dealt with the Spilsby office, earlier this year, and we were extremely impressed by the whole of their team - we would recommend them without exception.