Martin & Co Oxford
Martin & Co Oxford
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1.00 /5
I rented a room through this agency and I had the worst time ever in this house. Staff is unfriendly, unprofessional and lying. I was the first one moving into the house, which was devastated by the former tenants and which obviously left it in a bad condition with rubbish. Nonetheless, I had to clean everything and was left alone with mould, "which I should clean" according to the agency. I was in a shared house with 5 bedrooms and we were 3 young girls. After the agency was unable to rent one of the rooms to an ordinary person, they let a 55 year old, unemployed smoking alcoholic with no teeth in the house. In the end, he molested one of us girls. He also created a strong odour in the house, which was unbearable. The agency pretended to be unable to do anything and I had a one-year contract, which I couldn't end. I am from Germany and came to Oxford to do my Master's degree there - thanks to Martin & Co., I had the most horrible time in the UK and ever in my life.
1.00 /5
1.00 /5
Firstly, only communicate via e-mail. You WILL need everything in writing. They have a convenient way of forgetting what they have said. Even after proving them wrong the still deny all knowledge. Just get everything in writing, it will help. Please, please, please, get /everything/ in writing. They seemed helpful at first, they were pleasant and helpful. As I signed the contract they seemed overly pushy for me to write a review. If this is the same for you, give it a few months before doing so. They'll take your money and not want anything to do with you. I have had a number of issues with were I am renting. If you want anything sorted keep pestering them. It's the only way to get things achieved. They will tell you what you want to hear, but until you see results don't believe a word. The ones I dealt with are lazy. And I have been told that others are just as bad. They are rude and they don't care about their clients. They lie and and avoid answers. They are an appalling company. For the money I am paying I would expect a better service. Be prepared be treated like dirt. Even their tainees will think they are better than you. Martin and Co have done a wonderful job at finding a group of agents that don't care and are ill-trained. If I can sway one person to think twice about using them I will be happy. I cannot stress enough how awful they are. Hate is a strong word, and accurate. If I could give no stars, I would. 1 is being generous!
1.00 /5
I booked a viewing for the day after I saw a property advertised online to be told the following morning that the viewing was cancelled due to the current tenant renewing their contract! To top it off they got my email address wrong so that I did not receive a confirmation email about the booking. Seem to be very unprofessional so I'm glad that I didn't end up renting from them and will avoid them in future!
1.00 /5
Firstly, only communicate via e-mail. You WILL need everything in writing. They have a convenient way of forgetting what they have said. Even after proving them wrong the still deny all knowledge. Just get everything in writing, it will help. Please, please, please, get /everything/ in writing. They seemed helpful at first, they were pleasant and helpful. As I signed the contract they seemed overly pushy for me to write a review. If this is the same for you, give it a few months before doing so. They'll take your money and not want anything to do with you. I have had a number of issues with were I am renting. If you want anything sorted keep pestering them. It's the only way to get things achieved. They will tell you what you want to hear, but until you see results don't believe a word. The ones I dealt with are lazy. And I have been told that others are just as bad. They are rude and they don't care about their clients. They lie and and avoid answers. They are an appalling company. For the money I am paying I would expect a better service. Be prepared be treated like dirt. Even their tainees will think they are better than you. Martin and Co have done a wonderful job at finding a group of agents that don't care and are ill-trained. If I can sway one person to think twice about using them I will be happy. I cannot stress enough how awful they are. Hate is a strong word, and accurate. If I could give no stars, I would. 1 is being generous!
1.00 /5
Incompetence doesn't even come close. Thanks to appalling customer service myself and my four fellow housemates were within six hours of being homeless. Martin and Co have put me off moving for life. If I could give them a worse 'star rating' I would. It took nine and a half weeks to go from our initial email saying we would like to sign for the house to actually signing the contract. Countless unreturned phone calls and emails sent from all five of us. Not only were they hopelessly bad at returning calls and emails but they were rude and obnoxious when they did reply. After failing a guarantor check we were shocked that all we received was a one sentence email explaining the problem: "I’m afraid that the referencing for x & her guarantor has come back as a fail on the affordability side of the report. I cannot now proceed with either the tenant or the guarantor." There was no word of what to do next or an apology just a simple, rude email. Further to this once we all did sign (a day before we were due to move in) we received no email or phone call thanking us for signing. Nothing. Genuinely the worst customer service I have ever had the displeasure to witness. Please do not trust these people.
1.00 /5
Incompetence doesn't even come close. Thanks to appalling customer service myself and my four fellow housemates were within six hours of being homeless. Martin and Co have put me off moving for life. If I could give them a worse 'star rating' I would. It took nine and a half weeks to go from our initial email saying we would like to sign for the house to actually signing the contract. Countless unreturned phone calls and emails sent from all five of us. Not only were they hopelessly bad at returning calls and emails but they were rude and obnoxious when they did reply. After failing a guarantor check we were shocked that all we received was a one sentence email explaining the problem: "I’m afraid that the referencing for x & her guarantor has come back as a fail on the affordability side of the report. I cannot now proceed with either the tenant or the guarantor." There was no word of what to do next or an apology just a simple, rude email. Further to this once we all did sign (a day before we were due to move in) we received no email or phone call thanking us for signing. Nothing. Genuinely the worst customer service I have ever had the displeasure to witness. Please do not trust these people.
1.00 /5
Helpful and friendly while they're getting you to sign up to the initial contract, but terrible service following on from that. We've had a tenancy with Martin & Co for the past 2 years and the bullying tactics they use at renewal time are disgraceful. They are generally unhelpful, unfriendly, and don't reply to emails. At one point they readvertised the property after we'd agreed to renew the contract and didn't bother to warn us that this was happening – the first we heard was when we got 24 hours notice that a viewing was going to take place, over the weekend.
1.00 /5
Unfortunately I happened to have terrible experience with Martin Co. Initially before signing the contract the agents were eager to help with my property search and soon I chose a suitable flat. The flat required some maintenance (The showers/baths had incredibly unpleasant stains) and cleaning of the outer balcony, I was assured that these issues would be fixed ASAP and as a result made a decision to sign the contract. As soon as I became the tenant the agency completely lost interest in the situation and kept responding that the things will be fixed in the near future. So far almost three months have passed with no sign of improvement. As a result of the above I cannot recommend Martin Co and would suggest to seek other agents. I will happy to provide additional info to those interested.
1.00 /5
Helpful and friendly while they're getting you to sign up to the initial contract, but terrible service following on from that. We've had a tenancy with Martin & Co for the past 2 years and the bullying tactics they use at renewal time are disgraceful. They are generally unhelpful, unfriendly, and don't reply to emails. At one point they readvertised the property after we'd agreed to renew the contract and didn't bother to warn us that this was happening – the first we heard was when we got 24 hours notice that a viewing was going to take place, over the weekend.
Contact details
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Address
31 Woodins Way , Oxford, OX1 1HD, UK, OX1
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We are an established estate and lettings agent based in central Oxford with a sister branch in Thame. We have been selling, letting and managing properties in and around Oxford for 15 years including in Cowley, Headington, Marston, Summertown, Botley, Central Oxford, Kidlington, Woodstock, Yarnton and Wheatley. We find tenants of all types for landlords, including professionals, academics, post & under-graduate students, and foreign nationals visiting for work and study. Our professional property managers look after landlord properties pre-occupation, during tenancies and post tenancy, ensuring that rent is collected, repairs and maintenance are completed cost-effectively and tenants and landlords are guided through the process when tenancies conclude. We have a reputation for helping homeowners and landlords buy and sell properties, and feedback demonstrates our superior sales support and communication throughout the process. David Rebe is the current Managing Director of Martin & Co in Oxford, and has over two decades of experience in the real estate industry. He acquired Martin & Co Oxford in 2024. His focus is on the continuous refinement of our service offering with a view to constantly optimising the investment returns for our valued clients.
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