As a buyer last year with Parkers we had a mixed experience, and wouldn't trust them in the future (as buyers or sellers). The initial contact with the sales team was great, very helpful to arrange the viewings and clear/quick best offer process. But things went downhill once our offer was accepted and we moved to the negotiation team. Poor communication about how things were progressing with the sellers, and absolutely nothing happened over the 2 months summer holiday when they knew our MIP was expiring early October. This was at the time when interest rates were rapidly increasing, and we told Parkers with months notice that should we lose our mortgage offer, we would have to lower our offer on the house. They were very dismissive, arguing that the housing market was doing very well, was still a seller market despite the skyrocketing interest rates, and that the sellers wouldn't accept our lower offer. In the end the top of the chain pulled out because things were so slow, our lower offer was rejected immediately (they laughed at us on the phone) so we pulled out and found another house 2 days later. Parkers called us a few days later to say the sellers would consider dropping 20k on the price, which we rejected since we had already found something else. They did manage to sell but completed more than a year (!) after we completed our own purchase. They dropped the price twice, probably selling 25-50k under our initial offer. We can understand the sellers choice, but really Parkers attitude was ridiculous. It was obvious that all buyers were going to be affected by the mortgage rates increase, and their advice to the sellers were really poor.

I recently rented a property managed by Parkers. I would recommend Parkers. The entire process was hassle free and always I felt being given the best service. I hope this stays the same throughout the tenancy. Brilliant estate agents.

Parkers you are something special. I absolutely lovee the flat itself. Such a good choice and price, good location we were very happy to find this flat. Also a lady named Ruby has been super helpful with everything, so thank you so much to her. A few things I would suggest to Management is 1) You need to communicate more effectively. Like giving your tenants all the information needed before they get to the property. 2) I’m a little bit surprised by one of the directors who I believe his name is Mark. Doesn’t seem like that great of a director with how he handles objections. It’s important to treat people with respect. It’s also important to LISTEN to constructive feedback. Feedback should be used to improve the business not taken as an insult if it’s said professionally and respectfully. Basically overall quite happy, just think communication could be better and that the manager Mark could be... well more understanding!

Overall, the property is nice. It’s modern, in a good location and was clean and tidy when we moved in. The service from Parker’s is... debatable. Don’t get me wrong, there’s some really good employees there, Ruby and Damien just to mention a few. They’ve been very helpful over the first few days of our tenancy. However, there are also some employees who I can’t put into that category. I’m not going to mention any names, but I’m sure they know who they are. There’s been some rather strange experiences with Parker’s, one of the most questionable would be my most recent encounter with the lettings Director. My partner left a 3 star review on Google, 12 minutes later I got a call off the director asking me to talk to my partner to get her to reconsider her review. Just to point out, I’d recently had a very good dialogue with this director the day before, but for some strange reason he thought this call was a good idea. I find it wrong for many reasons, firstly he called me and not my partner, then there’s just the whole idea of asking someone to reconsider their review. Doesn’t that just defeat the point of them? Anyway, to cut a long story short, I spoke to the sales director shortly after who reassured me that I was not overthinking this and I was right to voice my concerns. He also managed to stop the 1 star review that was coming which turned into a 3. Not bad right? I just hope that this can all be put behind us and one day I can change this to a 4 or 5 star review!

Very good on the management of tenants side not as good on the sales side.