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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

They really are just awful to both landlords and tenants. My landlord could have gotten a tenant much earlier for a higher rent than I was paying, but they cost him the extra income for absolutely no reason. I gave over two month notice (8th Oct), and told Mark Brooker that I'd be leaving much earlier (11th of Nov), so the property is available from that point onwards if they find a renter, and that I will continue to pay the rent until the end of the notice period in accordance with the contract with the previous agent until 19th of Dec (unless of course they found someone earlier, so the landlord is not at a loss). Mark Brooker being the useless that he is, advertised the property for the 3rd of January! So not only is the landlord not getting the extra income he would have gotten from the increase in rent, the property is now empty from the 20th Dec until the 3rd of Jan for no reason! I gave my notice early so they can take charge of the property, check it (while I'm paying the rent) get it ready for the market and advertise it asap, there was absolutely no justification for the loss of income to my landlord. Now I've been paying for 2 months for an empty property including council tax because these people are incompetent. Could have advertised the property earlier, but chose to be utterly useless and unhelpful. The only reason my landlord is tolerating their nonsense is because he's far away and doesn't want the hassle of finding another agent. If you're a landlord, look out for your best interests, find a better agent and have a direct relationship with the tenant, and you're likely to find better ways than these useless people.

Reply from agent

Hi Sarah, thank you for your feedback. We’re sorry to hear you feel this way, as we always aim to provide a high level of service to both tenants and landlords. The property was marketed for a date in line with your tenancy agreement. This ensures that all moving-out processes are completed thoroughly and allows flexibility for any unforeseen changes in your plans, should they arise. Our focus remains on providing a compliant and fair service while delivering the best possible experience for all parties. If you’d like to discuss this further, please don’t hesitate to contact us directly on 0118 957 5455.

1.00 /5

I had a disappointing experience with Parkers. I arranged a viewing for 9:30 am, but the agent arrived at 9:45 am, leaving a group of us waiting. When it was finally my turn, I was given barely 5 minutes to look around the property. To make matters worse, the agent had no information about essential details such as parking, gas/electricity setup, or the terms and conditions of the flat. It begs the question—why send an agent who isn't equipped to provide basic information? After traveling over an hour to attend the viewing, this experience was not only frustrating but also unprofessional on Parkers' part.

Reply from agent

Hi Varad - we would love to discuss this issue further. A member of our team will be in touch to discuss your viewing experience.

1.00 /5

All good reviews seem to be a new experience with Parkers. Try them for 2 + years and say. I have had years of experience with Parkers Reading. Like most, I cannot afford huge rent rises in last years fobbing you off with excuses as to why for average size property without garden, away from town and not efficient in gas/electric as costly and lots of condensation in winter. In fact they concealed the mould problem before I have moved in, corrected later a bit but not fully. I have worked in facilities for years. Basically if you dont insulate house fully and dont have efficient heating system as maybe valves need changing or there is sludge in heaters, then flat gets dump. They would not bother as time is working somehow. Be aware and make your own decision. They will force you to leave, threat with notice if you do not pay ridiculous rent raise against your contract and if it doesnt work, they will give notice. But not to worry, I rather add more money to bigger and better property. I only wanted the price a bit down but asking over £100 a month more, that`s not OK. Regarding repairs if something is not totally dead, they will wait till it gives last breath and dies on you. One time I was asked to fill up bath daily because scaly electric shower was giving too hot water as was blocked and could burn me. For them I had hot water then why changing. Eventually they did. Parkers all this has emails evidence and reports so no need to say that you have had good reviews. Once I finish being busy, will take you to Ombudsman so you can explain how you had dealt with me. My advice to all is, get better jobs people to get more independent, as these agents know that there are too many people but not enough of houses and think they won with bullying tactics. I will update my review after check out and see if this at least looks fair. Some people state it is not. Parkers be aware that you do periodic inspections that you need to pick up things yourself too. Either way we will see this one. Response as per 16.8.2024- I am not making this review for you to do something as we are done talking, but making this review as free speech right for people to be aware, so they can decide what to do.

Reply from agent

Hi - we believe this review to be unjust, as all processes are being followed as they should. As you have left no information for us to find you on our database, please contact our Lettings team to discuss any thoughts regarding a tenancy agreement. 0118 957 5455.

1.00 /5

Renting houses in reading for over 10 years, Parkers estate it's the worst one so far. Be careful with them they will always try to add some ridiculous charges at end of tenancy just to not pay back yours deposit.

Reply from agent

Hi Marcin - We have reviewed your case and noted that there was open communication between you and our property management team regarding the end of tenancy and the breakdown of costs. Your review seems unjust as all communications were amicable, clear and the costs were explained when questioned and agreed upon. We are happy to discuss this further. Please contact us at 0118 957 5455. Kind regards.

1.00 /5
Reply from agent

Hi Emelda - We take all reviews seriously and do appreciate our customers' feedback as we are committed to delivering excellent customer service. As there are no comments left within this review, we would love the opportunity to speak with you and learn more about your experience with Parkers. 0118 957 5455

1.00 /5

If you are a tenant looking to rent don’t go to Parkers. Although initially they seem very good but once you enter into contract not a good experience! I rented a flat from them which turned out is owned by one of their managers :)(you can assume who would they favour) . The flat was a mess. Extreme damp and mould problems and even destroyed my furniture. Although they had a vent and extractor fan installed (after ages)later but it was of no use. Then comes the pest infestation which they blamed on the building management but there was a hole in the kitchen so not sure how it was building managements’s problem again I had to bear the financial loss and the mental trauma of it. Zero realisation from the management. End of my tenancy here comes the fun part, they sent an absolute rubbish inventory report by an “independent surveyor “ we all know how independent that is but anyways the person basically mentioned issues which were because of mould and was charging me for it, then had things like dust on top of the shower (which was always there when I got it), and charged for other ridiculous cleaning like stated above. All in all they robbed me off my deposit which is not a surprise after reading the reviews this seems like a normal practice to them. Bottomline avoid renting from them if you do then forget about your deposit.

Reply from agent

Hi Zeewaqar - We're sorry to hear about your experience. We pride ourselves on marketing and presenting properties to our customers ensuring they meet regulatory standards and at the end of a tenancy provide a full report. We take feedback seriously and would be happy to discuss your concerns further. Please feel free to reach out to us directly on 0118 957 5455.

1.00 /5

If youre looking for the reasons behind regulatory reform of UK rentals then look no further than Parkers. For a nominal management fee they will regularly harass your good paying tenants, treat them like worthless scum, and when you get tired of renting they will happily throw them into the street and then proceed to try and steal every last cent of their deposit for whatever absurd reason they can invent until you are forced to take legal action to get them to suddenly reverse course. Never in my life have I been treated as awfully as this gang of unempathetic bullies. Update: If you think that doing whatever you can legally get away with is akin to providing good service or being good people you have a lot to learn in this world.

Reply from agent

Hi Colin, we're disappointed to hear your feedback, as we take great pride in providing excellent service with a history of positive long-standing customer relationships. We've reviewed the email logs for the checkout process, and it appears that all information was forwarded and processes were completed correctly. Disputes were also resolved as agreed upon. If you'd like to discuss this further, please reach out to our team at your earliest convenience - 0118 957 5455.

1.00 /5

Well, Well,Well I decided well I needed a change in my life; in meaning a change in environment where to live so I decided Parkers Estate Agent would be great ideal in finding me a suitable accommodation. I found an ideal location but I have been given a viewing appointment 2 weeks later.

Reply from agent

Hi Simbaya, i'm sorry to see this. We can't seem to find any record of you booking in any viewings with us. If you could get in contact with our team, we would love to help. 0118 957 5455

1.00 /5

never rent from this agency, every 2nd month they send people to the property for inspection and they film the whole house with a video camera being a tenant you do not have any privacy and at the end of the tenancy they will do everything to keep your deposit not matter in how great condition you left the property they will make up something. many people will agree with my experience!!!!

Reply from agent

Hi Nini, we're sorry to see this as our team does not conduct property visits every two months, we would appreciate the opportunity to discuss your experience with Parkers, please feel free to reach out at your earliest opportunity - 0118 957 5455

1.00 /5

Just when I thought I'd come across a good estate agent, turns out they are one of the same spoilt bunch of estate agents who are only interested in milking people out of their hard earned money. How do you explain letting out a property just one day after rejecting us? Well, that's because they had accepted 2 holding deposits which is against the law. Sad part is they will not accept their mistake so I will be taking this issue further so many other vulnerable people out there are aware of how bad they are.

Reply from agent

Hi Shilton, it's unfortunate to see this one-star review. especially considering we worked with you to great success some weeks ago. Please do get in contact so that we can help as best we can! 0118 957 5455

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

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