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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5
Reply from agent

Hi Azariah, I understand that one of our directors have contacted you regarding this, I am sorry to see the two star review. Thank you for your time on the phone, we appreciate all feedback and look forward to turning this into a five-star review in the future!

2.00 /5
Reply from agent

Hi Corbin, we are sorry to see you did not enjoy your experience with Parkers. We would like to know where we fell short while working with you as we always aim to give the best possible customer service. Please get in touch with our team on 0118 957 5455 if you would like to discuss any thoughts. Thanks,

2.00 /5

The photos of the advertisements are very exaggerated. They must be taken when the house was refurbished, also they are using special camera lenses to show the property larger than the reality. There are huge difference between the reality and photos. It is waste of time to arrange vieng and spending resources. I am sure noone buys house from the adv photos.

Reply from agent

I am disappointed to hear you felt our advertising was not accurate. I am unsure which property you are referring to and would be keen to discuss your concerns in more depth to improve our marketing. I'd be grateful if you'd contact me on 01189575455 - Damien Glowacki, Director

2.00 /5
Reply from agent

I'm disappointed to see your 2 star review, Luis. Unfortunately, I have no idea what this review relates to, as you have not provided any information. Customer service is of great importance here at Parkers, so I would be very keen to hear your concerns and would be grateful if you would contact me on 0118 957 5455 to discuss. Mark Brooker, Lettings Director

2.00 /5

UPDATE 06 Feb 2020: one month since I reported water leak rotting ceiling and window frame, no actions taken. This Friday it'll be three people/contractors who've come and visited the property and provided quotes to each of the agencies, one being Parkers. Basically, if you can avoid renting that's great, if you can't PLEASE don't use Parkers they're one-way traffic. It's the gift that keeps on giving. Also note: if you can learn from my experience it's great, I'm sure when I leave my property they'll (Parkers) be as brutal and unreasonable as possible to squeeze every penny from us (they work for money and Landlords pay them) BUT if these reviews can make you aware of letting agencies, I'd say my effort is not wasted. ----------------------------------------------------- I've been a long term tenant with Parkers, they're a mixed bag to be honest. Positive: If you report an issue they'll spring into action and get it fixed, Bravo! Things I don't like include: they push hard and early to get tenancy contract renewed. If you want something replaced or change - best of luck! monthly property visits are one way traffic - they'll never find something wrong with the property only designed to investigate if you've done something to the property. Good thing: for a price you can get everything, I wanted a letter for my wife, charged me £60 pounds which will be adjusted against referencing fees, it's just a letter I'll pay referencing don't have to be like that. I think in all fairness Parkers letting is there to support landlords more than tenants, I don't blame them, they make money from landlords not us. I am a long term tenant with Parkers so have tried to keep the above objective.

Reply from agent

In response to your updated review, I would like to provide further detail on this issue experienced and the action taken by Parkers. Before we could go ahead with the works, we had to allow time for the leak damage to fully dry. We then had to obtain 2 x repair quotes for the owner of the flat above, who was the one covering the cost of the repair and we then had to wait for the funds to credit our account in order to settle the invoice upon receipt. We have kept you fully updated throughout the process and I have been informed by the contractor that repairs took place this morning. Unfortunately, repairs of this nature can take time to resolve and given the fact the source of the issue came from another flat which is not managed by Parkers, we acted as quickly as possible. Should you wish to discuss the matter further, please do not hesitate to contact me. Mark Brooker, Lettings Director 0118 957 5455

2.00 /5

The photos of the advertisements are very exaggerated. They must be taken when the house was refurbished, also they are using special camera lenses to show the property larger than the reality. There are huge difference between the reality and photos. It is waste of time to arrange vieng and spending resources. I am sure noone buys house from the adv photos.

Reply from agent

I am disappointed to hear you felt our advertising was not accurate. I am unsure which property you are referring to and would be keen to discuss your concerns in more depth to improve our marketing. I'd be grateful if you'd contact me on 01189575455 - Damien Glowacki, Director

2.00 /5

Sometimes competent, but forget to turn up to their own viewings and also spring hidden fees on you at the last moment.

Reply from agent

I'm disappointed to see your 2 star review, Xi Shi. Unfortunately, I don’t believe you have raised these concerns with us directly and I cannot find a record of you on our system. Customer service is of great importance here at Parkers, so I would be very keen to hear more detail on your concerns and would be grateful if you would contact me on 0118 957 5455 to discuss. Mark Brooker, Lettings Director

2.00 /5

They were all nice but when I went to put down my deposit they told me I had to have a guarantor or 6 months rent in advance as it was my first house of my own and rubbish cred score due to mistakes with telecoms in past I said I couldn't have a guarantor not possible not everyone is going to be able to afford 6 months upfront or have a guarantor so what your going to take all there deposits too and not give it back even though you mentioned nothing of costs for signing a contract

Reply from agent

I'm disappointed to see your 2 star review, Tina. Unfortunately, I have no idea what this review relates to, as you have not provided any information. I’m aware we have had dealings with you, but you’ve not raised any concerns with us directly. Customer service is of great importance here at Parkers, so I would be very keen to hear your concerns and would be grateful if you would contact me on 0118 957 5455 to discuss. Mark Brooker, Lettings Director

2.00 /5

very poor customer service when talking on the phone.

1.00 /5

Frustrated as I was told over the call by Sam R that the washing machine at the property also had dryer after which I confirmed. Later he conveniently forgot and I am stuck with drying laundry at home resulting in bad living experience.

Reply from agent

Hi Ankit, we're sorry to see this, as our focus is on delivering top-tier customer service and would like to investigate your experience. Please feel free to contact us on 0118 957 5455 where a member of our lettings team will be on hand to help.

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

No marketing information available

No awards information available

No marketing information available

No awards information available