I totally agree with the other review on Hilbery Chaplin.This is probably the worst managment agents I have ever had to deal with. Lack of communication, leaving us still 3 months down the line with a ceiling with bad water damage and now trying to kick us out early of our contract as we are unable to pay the rent increase of £300pcm, while we still have 6 months to go. Avoid this company at all costs. The buildings they manage are not maintained and remain far below health and safety standards this I can not stress enough from my own experience.

Worst estate agent ever ! Put the rent up every year and given reason why like how they will improve your property been waiting 6 months for these improvements that have never happened. Your property manager never answers the phone unless it benefits them. They never fix anything ! I've been living in my property nearly 2 years and not once have a property inspection yet they charge the landlord saying they do it. Just rubbish and rude can't wait to move out mine so I don't have to deal with them again

awful, they are not bothered about the landlords properties as they are not willing to wait 5 min longer for a client. The don't do views after 4.45.

Truly awful company! AVOID DOING BUSINESS WITH HILBERY CHAPLIN.

Would give 0 stars if it was an option. What a rude, unhelpful and unprofessional bunch! The worst estate agent we have had the misfortune of having to deal with. No one seems to know what's going on, whenever we called up with questions the person is never there who deals with it 'conveniently'. We seem to talk to someone different each time and just get strung along without getting any answers. I feel sorry for anyone who has to deal with Hilbery Chaplin and the property management department are the worst we have dealt with to date. Just terrible! Avoid this agent!!

Unfortunately our experience has been negative. Not because of hilbury chaplin, but because of the landlord they represent. We went without a toilet for a while and when we moved out, our deposit disappeared. It's been 5 weeks and still no word. We now have to lodge a claim through TDS to find out what's happening. The reason I'm leading this review, is because hilbury were aware of the conduct of this landlord before we even rented the property. We were told on numerous occasions by numerous members of staff that this is what she's like... In my opinion, they shouldn't be doing business with her if they know she mistreats tenants. I'm saddened because the people that work here are nice. It's disappointing to know they are effectively leading you on to a trap.

Very unhelpful and unprofessional company to deal with. I would advise any landlord looking for a good, reliable letting agent to avoid Hilbery Chaplin. They pride themselves on how long they have been in business. But by the looks of it even after a hundred years of business they still are completely useless. Do not use this company, they will over charge and do a slap dash job. Lucky if you get tenants who will actually pay their rent. Good luck if you decide to use these cowboys. I certainly will never be again and will be advising everyone I know;other landlords or people looking to sell to avoid using any Hilbery Chaplin office.

I am happy I will not have to deal with this TERRIBLE lettings agency anymore, the fact they have a property management department also makes me laugh as they could not be more useless at managing properties. Janet Roberts is just an awful little lady, I have no idea why she has a job dealing with the public and tenants as she has zero people skills and is just a rude nasty little lady!! I am annoyed I had to give 1 star in order for my review to be published. HILBERY CHAPLIN LETTINGS AND MANAGEMENT DO NOT DESERVE ANY STARS - THERE SHOULD BE AN OPTION FOR NO STARS OR WORSE. I am now dealing with another local lettings agent and they couldn't be nicer, I am just annoyed we spent so much time and money on Hilbery Chaplin and the shocking services they provide!!