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Martin & Co Rotherham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
04.04.2023

Really unhappy with their service. The latest issue is that we wish to leave the property before the end of the contract and declared we are happy to pay the penalty fee of £450 for the landlord to find another tenant (property at S62).And that is where everything stopped. We are happy to pay whatever they told us and still they disappeared wasting our time and money. The more time passes the less it makes sense for us.Really bad service and had a similar experience of bad service in Birmingham for that company.Update: After pushing to get a response we got a negative response which makes 0 sense. I believe they never actually asked and let the contract run. If we leave at the end of the contract the landlord will pay to find a new person whereas we now offer to pay that for him. Makes 0 sense. 100% they never asked.

1.00 /5

Worst estate agency ever . Would give 0 stars if I could . Canceled all plans and requested day off from work, Travelled 45 minutes for a house viewing only to find nobody there as the house was already sold but the agency never bothered to let us know .so unprofessional

Reply from agent

Hi Klea, i can see that we received an accepted offer half an hour before you was due to view the property. We apologise for the inconvenience caused. Thank you.

1.00 /5

Tried to view 5 properties over the past 3 months and not one has been successful, do not respond to emails or answer the phone ..... feel for the people paying them to sell their properties.

Reply from agent

Hi Helen, on looking into this I wonder if you could give Sue Wright at the branch a call as looking at the applicant record we hold for yourself, we have many dates and times of contact recorded about 2 properties in particular - but no others – we would love the opportunity to discuss what has gone wrong and see if there is anyway we can help. Thank you

1.00 /5

Complete letdown from start to finish

Reply from agent

HI Mark, I'm sorry to see your feedback. Is it definitley the Rotherham branch that you have been dealing with, as we don't have any record of you on our system? If you could get in touch by email to rotherham@martinco.com, I would be very keen to understand where we have let you down and try to resolve this for you.

1.00 /5

If I could give this company MINUS 5 stars I would! We attempted to sell a bungalow through Martin & Co in September 2019 (well that was the initial date) and as of last week (3rd February 2020), the details were still incorrect or missing. We requested that floor plans were included, that the price stated was “in the region of” as opposed to “in excess of” and also that Martin and Co actually advertised the property on their own website (Rightmove for example included the advertisement)!!!. Despite numerous communications, none of these requests were completed and needless to say we have cancelled their services and moved to an alternative Agent. After 2 days our new Agent has fulfilled our requests, with no requirement for additional engagement or clarification. The whole performance was poor from start to finish and the most appalling customer service I have had the displeasure of experiencing. How on earth an Estate Agent can engage a client, initialise a sale (inclusive of signage at the property), yet not advertise this on their own website is beyond me? I add specific pertinence to the fact that this debacle continued for 6 months with multiple attempts to rectify with zero progress.

Reply from agent

Hi Richard, Thanks for taking the time to leave your feedback. Unfortunately I can't locate you on our system anywhere and don't recognise your name. We do have over 200 offices across the country and I so wonder if you could have reviewed our Rotherham office in error? We strive to provide great service and take any negative feedback very seriously, if you are confident that it was the Rotherham branch you dealt with, please get in touch with me so that I can look into this for you at tony.deveney@martinco.com. Thank you

1.00 /5

Why have an answering service when they can't give any information other than call back! It says the office is open until 3pm on the website.

Reply from agent

Hi Audrey, Thank you for your feedback. As discussed our team were out of the office on appointments the day you called. Saturdays are a very popular day for viewings therefore we have an answering service in which you can speak with someone to leave your details and enquiry, we can then call you back as soon as we are next available. We feel this is more personable than speaking to an answering machine. I understand you are now happy with our resolution and the we have answered your query, please do not hesitate to contact us should you have any further questions.

1.00 /5

I'm actually pretty annoyed that I have to give this company 1 star in order to leave a review. I had an offer accepted on a house and received a congratulations email and was told to pass over my details and find a solicitor. Once my details have been received, they would take the house off the market as sold stc. On that evening, I sent all relevant information to the man handling the property. The weekend passed and my partner rang the office Monday morning to make sure they'd received our details Friday evening to which he was told they were doing relevant checks on these. In the mean time, we looked for a conveyancer as we were told this would speed up the process. We found a good one and paid the £300 deposit to start the searches needed for the house. We thought it was quite odd that the estate agent wasn't communicating with us so we tried to speak to him again on the Wednesday. To which we finally got in contact with him for him to tell us that a second offer was placed Monday evening (after receiving our mortgage details and promising to take the house off the market) to which he then advised the vendor to take their offer instead of ours. I am now out of pocket for my conveyancing deposit due to this immoral and terrible decision.

Reply from agent

Thank you for taking the time to leave a review and I'm genuinely sorry that you feel we have let you down. We do have a legal obligation to pass offers on to a vendor and as the vendors agent, we do have to follow their instructions. I know Gary was upset at having to let you down as he explained on his call with you; especially after enjoying what Gary felt was a really good rapport with you.

1.00 /5
09.12.2017

Alarm going off on a property under Martin and Co for 3 days. They have done nothing to resolve

1.00 /5

Why have an answering service when they can't give any information other than call back! It says the office is open until 3pm on the website.

Reply from agent

Hi Audrey, Thank you for your feedback. As discussed our team were out of the office on appointments the day you called. Saturdays are a very popular day for viewings therefore we have an answering service in which you can speak with someone to leave your details and enquiry, we can then call you back as soon as we are next available. We feel this is more personable than speaking to an answering machine. I understand you are now happy with our resolution and the we have answered your query, please do not hesitate to contact us should you have any further questions.

Contact details
Sales Phone:

01709 544982

Sales Email:

rotherham@martinco.com

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 13:00
Address

5 Worry Goose Lane, Rotherham, South Yorkshire, S60 4AA, North East, UK, S60

We are proud to serve the communities of Rotherham and surrounding areas - providing specialist advice, guidance, and support across all areas of the property market since 2005. As a portfolio landlord himself, owner Tony Deveney understands the pressures of buying or selling a property and along with his team at Martin & Co Rotherham, brings a wealth of expertise to his loyal customers. Rotherham lies on the River Don and is located between Sheffield and Doncaster, with excellent motorway links. The area has good schools and is popular with families and professionals. The team at Martin & Co Rotherham has a reputation for providing a reliable and professional service across both residential lettings and property sales. So please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Rotherham get you on the move.

Our team

No team information available

Property Ombudsman Sales
Property Ombudsman Lettings
UKALA
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available