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Maddisons Residential

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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

15.02.2019

Concluded a sale quickly from launch with a difficult buyer

Maddisons launched the property on a tight deadline with an open day as requested and secured us a buyer relatively quickly. The buyer was very specific and constantly wanted to move the goal posts which Maddisons dealt with effectively.

review by Christopher Hammond 15.02.2019

5.00 /5

09.02.2019

Excellent in every way

A personable, bespoke service. The team at Maddisons are reliable, honest and fair. They kept us up to date at every stage and we felt well informed. The team are lovely. An excellent estates agent who I have, and will continue, to praise to anyone who wants to listen :)

review by Alexandra Loughlin 09.02.2019

5.00 /5

08.02.2019

Above and Beyond what is expected - the gold standard of service

We all know that estate agents don't have the best reputation but Maddisons show what this industry should really be like. They are nothing short of amazing. Every single member of the team works genuinely hard to make the house moving process as smooth as possible. We had a very challenging property to sell and had originally listed our property with one of the large national agents who told us we needed a company with London offices to attract out of town buyers. As it turns out they made no progress. As soon as we instructed Maddisons things started moving. Their customer service was exemplary and they appreciated how intrusive and stressful house selling can be. They completely owned the process and took all the worry and concern away from us. From a house that had been on the market with no offers prior to Maddisons they managed to secure several buyer and the sale went to sealed bids. Even after we secured a sale they continued to work incredibly hard every step of the way. I am under no doubt that if we had been with any other agent the sale would have fallen through, but their expert management kept everything on track. There are not many things or people I would wholehearted recommend but I do not even need a second to consider recommending Maddisons. If you are selling in the Tunbridge Wells area in my view there is literally no other choice, Thank you wonderful people. You have been a complete pleasure to work with and been an amazing support in very challenging circumstances.

review by Fran Boorman 08.02.2019

5.00 /5

07.02.2019

Quality from start to finish

Great service from Deborah and her team from first visit until completion. Showed real care and commitment to us and our needs and went the extra mile throughout the process. You do pay a little extra but we'll worth it for the professionalism and level of customer care they give. Hugely recommended

review by David Sharp 07.02.2019

5.00 /5

16.01.2019

Size does matter

It has always been our experience that personal recommendations are usually the best introduction. We had been impressed by two friends, separate, accounts of Maddisons. Both had suffered at the hands of big national brands and had decided to give a ‘ maller' outfit a go and glad they did. Their accounts were so impressive, they were surely too good to be true. We had nothing to lose by meeting with Maddisons and hear what they had to say. We were immediately impressed by their enthusiasm, straight talking, refreshing and sometimes candid advice, all combined with their impressive track record. From the moment we handed them the keys to our home they never missed a beat. Accurate valuation, amazing photography and styling, constant updates and reviews, features in local papers. All whilst, dealing with friendly staff who actually seemed to care (and listen). With their inventiveness and knack of putting genuine buyers and sellers together, we had a ‘cash’ buyer within no time. Who, for very personal reasons, we decided not to run with. Undaunted, Maddisons got back on the case and soon found another buyer, who’s generous offer we accepted. From then on in, Maddisons took the strain, holding our hand throughout, taking us over the line in no time. Zero stress… unbelievable. Always contactable, endlessly patient, attractive fees and delivering on their promise. They genuinely cared. It’s worth adding, that from their excellent photography and styling creating such an irresistible offer, a passing journalist’s head was turned by their shop window and our loving home was subsequently featured in an edition of “25 Beautiful Homes”. We can't speak highly enough of Deborah and her team and have been singing their praises ever since. Our relationship with Maddisons was captured in a single image… upon selling our house, the sales board outside was updated and read “Spoken for”. So many friends commented on that little detail. We believe it was all about size and caring. However, as their reputation grows, no doubt will their size will too but we sincerely hope that they manage to do what others haven’t and that’s not lose what makes them so special.

review by Alan DePoel-Wood 16.01.2019

5.00 /5

05.01.2019

Fantastic service, highly recommended

Deborah and her team are dedicated and highly professional. They provided an outstanding service selling my house.

review by Helen Harris 05.01.2019

5.00 /5

28.11.2018

At last an estate agent with a difference!

From the start to the finish our experience of Maddisons was exceptional. Honest opinion and pricing, fabulous photos and marketing which enabled us to gain an offer very quickly in a difficult market. But the real value is in their service once the offer is in place and despite a very difficult chain which almost collapsed a few times they kept everything going and eventually we sold the house and moved. Such professionalism. We have already recommended Maddisons on numerous occasions and will continue to do so as they really are different from any other agent we have dealt with before.

review by Lynne Gadsden 28.11.2018

5.00 /5

08.11.2018

Simply the best I've ever dealt with!

My partner and I had been looking at properties around Tonbridge and Tunbridge Wells for a couple of months. We'd dealt with a large number of different agencies, and had become reasonably familiar with the level of service provided by estate agents in the area. From the very first contact with Maddisons to inquire about a viewing of the property, right through the entire sales process, they have been utterly exceptional. Irrespective of who we've spoken to, every single person we've encountered has struck the perfect balance of professional, yet warm, friendly, approachable, and enthusiastic. Nothing has ever been too much trouble, we've received weekly updates throughout the sales process (which, as first-time buyers, has been incredibly reassuring), and emails/phone calls have been answered swiftly and accurately. When we've requested further information or clarification about an issue, we've either had it answered immediately or if it required investigation, we heard back the very next day, complete with the supporting documents to reassure us. Based on the service we've received here, there isn't any other agency that I would consider listing with when we decide that it's time to sell and move to a new property (although, given how stressful moving can be, I hope they don't mind if it isn't for quite a while yet ;))

review by David Harcourt 08.11.2018

5.00 /5

26.07.2018

Excellent service received from local estate agent.

It was so refreshing to actually receive clear, informative advice throughout the process of my house sale. I was kept fully informed by dedicated staff each step of the way and was impressed by the information they learned and imparted at viewings. Throughout the time of my house sale, I spent time abroad and never had any doubts over the security of my house and viewings conducted by the staff at Maddisons. I received regular updates and never had cause to wonder what was going on. The level of service, consideration and contact did not reduce once an offer was made and accepted.

review by Gillian Betton 26.07.2018

5.00 /5

14.07.2018

Magical Maddisons

Deborah and her team were amazing from day 1, with their highly personal service, honest feedback about our property and experienced guidance on marketing & pricing. Not only did they achieve a successful sale (unlike our previous estate agents), but they provided great communications throughout, introduced us to helpful partners (for removals, storage etc.) and even provided tips for our onward search for another property. A five star service deserves a five star review!

review by Ashley Dowson 14.07.2018

Contact details

Sales Phone:

01892 514100

Sales Email:

info@maddisonsresidential.co.uk

Opening hours

Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30

Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

About

Website:

http://www.maddisonsresidential.co.uk/

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

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