Not quite sure why you have posted this several times. Have you even tried to contact Paramount to resolve? I have always been very satisfied with all dealings with them. It might be worth contacting them rather than posting all over Facebook!

Hi Eleanora, we have responded to your Google review and we wanted to respond here as well. We are sorry if you feel as you have said in your review, however, our clients are incredibly important to us and we aim to handle every property with professio…See more

Hi Franki, I am really sorry that you feel this way and that you have felt the need to leave a review. We obviously try to avoid this in all instances, and the end of tenancies can often be a fraught time. I think there is some confusion, the deposit dispute related to gardening and not cleaning, which the landlord did eventually agree to cover. I can send a copy of the report over if you did not receive directly from the TDS. I would be happy to discuss or look at any issues that you might have directly - my email is Reagan@paramount-properties.co.uk

Hi Martyn, I know we've been discussing on email but wanted to acknowledge here as well, as extended already we really are sorry you were put out this morning. There was miscommunication regarding appointments which had been confirmed. This was a genuine and unfortunate oversight, and certainly was not an attempt to inconvenience you in anyway, though we appreciate it did.

Hi Laura, I am really sorry that you feel this way. As your property was managed by your landlord, I would need to look into exactly what happened during your tenancy - but I would be more than happy to do so. Please feel free to contact me on Reagan@paramount-properties.co.uk, and we can discuss this further.

Dear Chloe, we are equally disappointed that the property did not work out for you. Unfortunately the landlord accepted an offer through a different agency, who were also marketing the property - so this was beyond our control. I can assure you we took your holding deposit in good faith, and will of course be returning to you as soon as the money has cleared to us. If you would like to discuss any element of this further then please feel free to contact our office on Reagan@paramount-properties.co.uk. Again we really are sorry that this has been the outcome for you.

Hi Thomas, We're very sorry and a little shocked to read this poor review as we pride ourselves on good customer service here at Paramount. Please could you drop us an email as we'd like to explain in more detail why we were unable to accept your tenancy application. I can be reached on jane@paramount-properties.co.uk I look forward to hearing from you. Thanks.

Dear Anika, We are really sorry that you feel disappointed with the service received from our office. We will of course be looking in to this for you and taking the appropriate steps, if you would like to discuss this further could I please ask you to contact me directly at Reagan@paramount-properties.co.uk? Thank you.

Hi Sally, Sorry to see your 1-star review. Please could you get in touch directly so we can resolve any problems you may have had? You can email our lettings team on lettings@paramount-properties.co.uk or our sales team - sales@paramount-properties.co.uk. We look forward to hearing from you.

Hi Connor, really sorry to hear about this, our referencing process unfortunately does mean we have to check elements of income to rent ratio. We are going to contact you privately to discuss. Could you please advise of the best email address?