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Paramount Properties

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Paramount Properties

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

08.12.2019

You guy's are the worst set of people to deal with on earth, renting a house to me without the heathers working which cause my son of a year old nose bleeding due to cold, when I reported to customer service they sent me Heather fan worsting the illness for me and my son.

review by Tia Jay 08.12.2019

Reply from agent

Hi Tia, I'm really sorry to hear that your son is ill. I'd like to look into this further, but I don't see your name in our system. I am unable to find your name here (or the name you left the same Google review under) in our system and I am concerned …See more

1.00 /5

They are so unprofessional, if yoy want to get a property with them you will have to do everything, search the property, call them many times, then try to get an appointment to view the property and at the end 5min before the viewing will cancel it by text (not even a phone call)!

review by M Xaraqemada

Reply from agent

Good afternoon, I am really sorry that you have had an issue with any type of viewing! I am afraid I can't find your details registered with us at all - could I ask you to send me your contact details via email, and we can look into this or help point you in the right direction? Reagan@paramount-properties.co.uk.

1.00 /5

Unbelievable agency! They have been a terrible assistance to any problems that happened in my apartment that I have rented from them. Very unprofessional agency and very rude. Beware and stay away from this agency!!!

review by Kylie Nguyen

Reply from agent

Hi Kylie, we have thoroughly gone through our system and cannot find any record of you as a tenant with us. We take the quality of our property management very seriously and would be very happy to get in contact with you to get to the bottom of the issues that you're experiencing. We can be reached at 020 7644 2331, or if you'd like you can send us an email at info@paramount-properties.co.uk to let us know when would be a convenient time to get in contact with you.

1.00 /5

02.09.2019

Posting this in desperation. The Paramount Properties tenants leave food debris in the shared front garden constantly. Attracts rats. I've asked Paramount to intervene several times. Be careful about getting Paramount tenants.

review by Ruth D'Silva 02.09.2019

Reply from agent

Not quite sure why you have posted this several times. Have you even tried to contact Paramount to resolve? I have always been very satisfied with all dealings with them. It might be worth contacting them rather than posting all over Facebook!

1.00 /5

21.08.2019

unprofessional impolite disrespectful

review by Eleonora Cannata 21.08.2019

Reply from agent

Hi Eleanora, we have responded to your Google review and we wanted to respond here as well. We are sorry if you feel as you have said in your review, however, our clients are incredibly important to us and we aim to handle every property with professio…See more

1.00 /5

Absolutely awful experience with this totally landlord driven renting agency. AVOID AVOID AVOID. They tried to charge us nearly £500 to clean the 3 bed apartment and charge us £450 gardening charges after the landlord re-landscaped the garden (without our agreement). We paid for our own cleaner costing which cost just over £300 and tried to claim we hadn't had it professionally cleaned so they could deduct from our deposit. Moving out of this apartment was one of the most stressful times of my life. I found Paramount to be extremely unsupportive and unprofessional. We ended up having to take our claim to the Tenancy Deposit Scheme to make a case. They ruled completely in our favour and returned us the full amount disputed. I can only imagine the positive reviews on here are from house buyers and landlords. If you are a tenant, run a mile!

review by Franki morgan

Reply from agent

Hi Franki, I am really sorry that you feel this way and that you have felt the need to leave a review. We obviously try to avoid this in all instances, and the end of tenancies can often be a fraught time. I think there is some confusion, the deposit dispute related to gardening and not cleaning, which the landlord did eventually agree to cover. I can send a copy of the report over if you did not receive directly from the TDS. I would be happy to discuss or look at any issues that you might have directly - my email is Reagan@paramount-properties.co.uk

1.00 /5

Absolutely unprofessional jokers. They epitomise the stereotypes of estate agents that everybody dislikes. They arranged an appointment for me to see a property this morning at 8.15, … More

review by Martyn Booth

Reply from agent

Hi Martyn, I know we've been discussing on email but wanted to acknowledge here as well, as extended already we really are sorry you were put out this morning. There was miscommunication regarding appointments which had been confirmed. This was a genuine and unfortunate oversight, and certainly was not an attempt to inconvenience you in anyway, though we appreciate it did.

1.00 /5

Avoid at all costs! The agency showed unprofessional manners at times and a totally landlord driven approach to the tenancy. We had multiple issues with them specially when it came to the end of the contract. As an example, we were told to … More

review by Laura

Reply from agent

Hi Laura, I am really sorry that you feel this way. As your property was managed by your landlord, I would need to look into exactly what happened during your tenancy - but I would be more than happy to do so. Please feel free to contact me on Reagan@paramount-properties.co.uk, and we can discuss this further.

1.00 /5

Accepted our offer. Took our money. Confirmed it was off the market. Received a call the next day stating that a higher offer was getting accepted on the property we had already put our deposit down on.

review by Chloe Curran

Reply from agent

Dear Chloe, we are equally disappointed that the property did not work out for you. Unfortunately the landlord accepted an offer through a different agency, who were also marketing the property - so this was beyond our control. I can assure you we took your holding deposit in good faith, and will of course be returning to you as soon as the money has cleared to us. If you would like to discuss any element of this further then please feel free to contact our office on Reagan@paramount-properties.co.uk. Again we really are sorry that this has been the outcome for you.

1.00 /5

I cannot describe with words what a terrible experience it was to deal with those guys. Apart from the fact that you have to pretty much pay 1 year of your rent in 3 months, the guy I was dealing didn't know anything I asked him. After … More

review by Tomas Bohus

Reply from agent

Hi Thomas, We're very sorry and a little shocked to read this poor review as we pride ourselves on good customer service here at Paramount. Please could you drop us an email as we'd like to explain in more detail why we were unable to accept your tenancy application. I can be reached on jane@paramount-properties.co.uk I look forward to hearing from you. Thanks.