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Paramount Properties

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Snakes oh and nick is a bigger snake

Reply from agent

Hi Paul, I see you updated your review here to mention Nick. We don't have a Nick on our team, and because I also can't find your name on our system, I wonder if maybe you are mistaking us for another Paramount? This happens sometimes with another agency of the same name located outside of London. If it isn't a mistake I would really appreciate the chance to find out what happened here, and what we might be able to do to resolve the issue. If there's something we could be doing better, we want to know about it! Please do send an email to danielle@paramount-properties.co.uk. Thank you!

1.00 /5

Terrible service from Paramount. Our agent was extremely friendly and accommodating right up until we submitted our offer, then we heard nothing at all. He ignored my calls, texts, and I could only eventually get through to him by calling the front desk and asking to send a message on. Soon after we put the offer in the flat after he said we’d be sure to get it, became ‘let agreed’ on the website. Don’t waste your time with this agency. They just lie to fit their own personal quota of number of viewings/offers received then they don’t care about you anymore. They sell themselves as being different from other lettings agents but to be honest they are just worse.

Reply from agent

Hi Chloe, we're really sorry that this has been your experience - we understand how frustrating it can be when you find a property you love and it doesn't work out. I spoke to my colleague who you were in contact with and I can see there was a lot of communication back and forth but unfortunately the landlord did make the decision to take the property off the market. That being said communication should always be unwavering, and we would love to know where we could have done better. If you would be open to it I would love the chance to find out where things fell a bit short for you. Please do get in contact with me at danielle@paramount-properties.co.uk!

1.00 /5

If I could give less than one star I would. Absolutely appalling customer service. Booked in for viewings after trying for days to get a hold of someone. Then kept cancelling them when I was at the property. Unbelievable

Reply from agent

Hi ADZ L we are a little bit confused by your review and would appreciate the chance to find out more. Unfortunately the property you were interested in was let, and we contacted you to let you know as soon as we found out 4 hours before … More

1.00 /5

I lost so much money from gross mismanagement and also bad selling advice

Reply from agent

Hi Shangri La, we're very sorry to read this review and would really like to get to the bottom of what happened here. Our management team put a lot of care and dedication into making sure our owners (what we call our landlords) and residents feel supported and cared for. We also prioritise giving the right advice for every client and their individual needs, so we're really surprised by this feedback and absolutely need to find out if there's anything we could have done better. Would you be open to getting in contact to let us know? Please send Reagan an email at Reagan@paramount-properties.co.uk, or if it's easier call us on 020 7644 2313. We hope to hear from you!

1.00 /5

Terrible communication within lettings

Reply from agent

Hi Erskyn, thank you for your feedback. We have high standards for communication particularly because we know it's so key to making a move less stressful. We're really sorry to hear that this wasn't your experience, and we absolutely want to get to the bottom of where it might have gone wrong. If you'd be open to it, please do get in contact with us at Reagan@paramount-properties.co.uk. Thank you!

1.00 /5
Reply from agent

Hi Zeynep, I'm really sorry to see you've had a 1 star experience. I can see my colleagues have responded to your enquiry a couple of times, and I wonder if you'd be open to letting us know more about why you've given us the 1 star? I'd really appreciate the chance to get to the bottom of this so we can find a solution! If you're open to it please do get in contact - Danielle@paramount-properties.co.uk.

1.00 /5

Absolutely horrible, don’t waist your time with this unprofessional agency!

Reply from agent

Hi Saba, we're really sorry to hear you've had a bad experience. Our consultant Ollie attempted to get in contact a few times when your enquiry came in, but unfortunately he wasn't able to get through. We'd love to help you in your property search so please do get in contact to let us know when would suit you best! Our number is 020 7644 2313.

1.00 /5

If I could give less than one star I would. Absolutely appalling customer service. Booked in for viewings after trying for days to get a hold of someone. Then kept cancelling them when I was at the property. Unbelievable

Reply from agent

Hi ADZ L we are a little bit confused by your review and would appreciate the chance to find out more. Unfortunately the property you were interested in was let, and we contacted you to let you know as soon as we found out 4 hours before your scheduled viewing. We completely understand that it can be frustrating finding a property that might be the perfect fit, only for it to be taken. That's why we do our best to help our applicants find another option that's just as perfect - if not more so! If you are still looking for your next home, we are here for you.

1.00 /5

Paramount may provide a good service to its landlord but it does not care about its tenants. They constantly "bully" us about matters that is not our issue, I would certainly never rent a place managed by them again. For example, the flat we're in has ventilation issues and a poorly build extension with no adequate heating, hence mould grows on walls of the extended wall every winter. Paramount arranged for a 3rd party to assess the property, and the lady that came told us the property does not have enough ventilation. However as the report is not in the landlord's favour, Paramount never shared the details of the report and instead insist its our "lifestyle issues" and keeps sending me guides on how to clean the mould, and how I should always keep windows open yet at the same time heat the flat to a constant 22C. They would always ignore my emails where I explain that I do keep the windows open while cooking, and the flat is heated. In the end I did clean the mould as it was getting out of control and we have a cat so I was worried for her health. Paramout were clearly unwilling to do anything about it apart from trying to teach me how to do things for them. I'm a landlord myself and would never treat my tenants the same way I have been treated. Its obviously my words against theirs but I know its not my lifestyle, I've lived in many flats over the years and never had mould issues this bad.

Reply from agent

Hi Tina, I'm really sorry that you've experienced this frustration of mould appearing in your property. We want you to feel supported by your Asset Manager in dealing with issues like this, and we're going to look into this straight away. I do want to mention that the well-being of our residents is absolutely a top priority. We work hard to make sure our residents are listened to. When we have an assessment carried out for an issue like this, we act on the recommendations of the experts to make sure we're doing the right thing. We would really appreciate the opportunity to find a resolution, so if you're open to it please do give Reagan a call at 020 7644 2312 (or send her an email at reagan@paramount-properties.co.uk if that works better for you).

1.00 /5

Forced cleaning deductions on our deposit Casually dismissed flat maintenance requests Secretly let themselves in Not acting in good faith The deposit deduction was discussed on a platform they picked, The Depositary, which did not allow release of the non-dispute part of deposit first. We spoke to TDS and apparently by the books that should be an available option. Yet The Depositary replied saying they simply do not provide it. Paramount was using this platform's nature against us, threatening us that if we chose to dispute, the entire sum of deposit would be held by them for weeks. If you are having the same problem, I'd suggest getting the deposit certificate number and contact TDS directly asap, to look into the possibility of dispute in TDS instead of The Depositary. For numerous times Paramount tried to steer us away from TDS, saying it was connected to The Depositary anyway, that it was unnecessary and time-wasting, but we found the two to be very different systems. The Depositary was very limiting for us and seemed very landlord-driven. It was too late when we learnt about TDS and had to give in at the end because one of us was in urgent need of the money, even though it was so unfair. When we moved in individually in 2018-2020, all the common areas were dusty and sticky with forgotten belongings, furnitures and food left by tenants as early as 2007. The flat hadn't really been cleared out nor professionally cleaned since. Paramount was well-aware of the flat's status and they casually dismissed our request for a new check-in report, making us think it was okay for the flat to be dirty when we checked in and it would be reflected truly later. During our tenancy we cleaned up the flat so much, we even paid from our own pockets to professionally clean the carpet. We did a final big cleaning and left the flat much cleaner than when we moved in. They tried to charge us £360, including things like cobweb near ceilings and outsides of windows (the flat was on the 2nd floor), claiming they had to professionally clean the flat, although they ended our tenancy for flat renovation. On top of that, they kept writing lies on The Depositary; lies like they explained the situation to us fully and assisted us in every way when we moved in, or they resolved the mice problem and the chimney debris problem that we raised and chased. Twice they left a huge disgusting mess doing something to the bathroom pipes, when we asked about it, their words were 'why can't you clean it yourselves'. They had also let themselves in and out without any notice, knocks nor even a shout, even went into my room; my flatmate was alone in her room at that time and thought the person who came and left was me.

Reply from agent

Hi Mel, Thank you for your review. Your point about our third party deposit release platform, The Depositary, is completely valid. We have raised this with their team today, who I am confident will give this the attention that is required. Any part monies should have been returned and the rest of the funds kept in dispute, if the amounts were known, and I apologise if this did not happen. We use their platform because it aims to make the deposit release process better, and ensure complete fairness, for residents and owners alike. Your feedback has shown us there's an improvement to be made for their services to meet resident's needs better. In regards to the cleaning, I am sorry you feel this way. When a substitution within a tenancy takes place we explain that as the new resident moving in, you inherit the inventory from the beginning of the tenancy. Any deductions or comments on condition need to be handled privately with the outgoing resident. Unfortunately we aren't able to arrange for a new inventory part way through a tenancy as everyone's belongings are in the property, which is standard practice. Given the length of this tenancy, the only deductions put forward were cleaning and rental arrears. The property was professionally cleaned at the beginning of the original tenancy, and the owner also contributed to the cleaning on the way out given the length of tenure. All residents have the option of The Dispute Service if an agreement cannot be made through The Depositary, but the deductions in this case were agreed. I am sorry if you didn’t feel this warranted. We certainly do not want you to leave on unhappy terms, so if you are open to it we'd like the chance to discuss this further with you. Please get in contact by emailing Reagan at Reagan@paramount-properties.co.uk.

Contact details
Opening hours
Monday-Friday: 08:00 - 18:00
Address

150 West End Lane, West Hampstead, NW6 1SD, UK, NW6

Whether you're buying, selling, renting, or letting a property in London, we'll make your property work for you.

Our team

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