Paramount Properties
Paramount Properties
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
If I could give less than one star I would. Absolutely appalling customer service. Booked in for viewings after trying for days to get a hold of someone. Then kept cancelling them when I was at the property. Unbelievable
1.00 /5
Paramount may provide a good service to its landlord but it does not care about its tenants. They constantly "bully" us about matters that is not our issue, I would certainly never rent a place managed by them again. For example, the flat we're in has ventilation issues and a poorly build extension with no adequate heating, hence mould grows on walls of the extended wall every winter. Paramount arranged for a 3rd party to assess the property, and the lady that came told us the property does not have enough ventilation. However as the report is not in the landlord's favour, Paramount never shared the details of the report and instead insist its our "lifestyle issues" and keeps sending me guides on how to clean the mould, and how I should always keep windows open yet at the same time heat the flat to a constant 22C. They would always ignore my emails where I explain that I do keep the windows open while cooking, and the flat is heated. In the end I did clean the mould as it was getting out of control and we have a cat so I was worried for her health. Paramout were clearly unwilling to do anything about it apart from trying to teach me how to do things for them. I'm a landlord myself and would never treat my tenants the same way I have been treated. Its obviously my words against theirs but I know its not my lifestyle, I've lived in many flats over the years and never had mould issues this bad.
1.00 /5
Forced cleaning deductions on our deposit Casually dismissed flat maintenance requests Secretly let themselves in Not acting in good faith The deposit deduction was discussed on a platform they picked, The Depositary, which did not allow release of the non-dispute part of deposit first. We spoke to TDS and apparently by the books that should be an available option. Yet The Depositary replied saying they simply do not provide it. Paramount was using this platform's nature against us, threatening us that if we chose to dispute, the entire sum of deposit would be held by them for weeks. If you are having the same problem, I'd suggest getting the deposit certificate number and contact TDS directly asap, to look into the possibility of dispute in TDS instead of The Depositary. For numerous times Paramount tried to steer us away from TDS, saying it was connected to The Depositary anyway, that it was unnecessary and time-wasting, but we found the two to be very different systems. The Depositary was very limiting for us and seemed very landlord-driven. It was too late when we learnt about TDS and had to give in at the end because one of us was in urgent need of the money, even though it was so unfair. When we moved in individually in 2018-2020, all the common areas were dusty and sticky with forgotten belongings, furnitures and food left by tenants as early as 2007. The flat hadn't really been cleared out nor professionally cleaned since. Paramount was well-aware of the flat's status and they casually dismissed our request for a new check-in report, making us think it was okay for the flat to be dirty when we checked in and it would be reflected truly later. During our tenancy we cleaned up the flat so much, we even paid from our own pockets to professionally clean the carpet. We did a final big cleaning and left the flat much cleaner than when we moved in. They tried to charge us £360, including things like cobweb near ceilings and outsides of windows (the flat was on the 2nd floor), claiming they had to professionally clean the flat, although they ended our tenancy for flat renovation. On top of that, they kept writing lies on The Depositary; lies like they explained the situation to us fully and assisted us in every way when we moved in, or they resolved the mice problem and the chimney debris problem that we raised and chased. Twice they left a huge disgusting mess doing something to the bathroom pipes, when we asked about it, their words were 'why can't you clean it yourselves'. They had also let themselves in and out without any notice, knocks nor even a shout, even went into my room; my flatmate was alone in her room at that time and thought the person who came and left was me.
1.00 /5
Utterly useless lettings team. Couldn't find their way out of a paper bag.
1.00 /5
Not recommend at all.
1.00 /5
I have been trying for over a week to book a viewing. Always goes to the admin team, no one is available! The agent, name Dexter, respond to my email and called me and asked me loads of loads of questions, at the end he missed understand and mixed some questions and simply said 'the landlord is looking for a couple, I said, yes we are a couple! and he said , you know what! there is an offer on the property and I will contact you if that didn't proceed. I am 100% sure that the flat is available! he took it personally and decided to not to give me the viewing just because he didn't liked me! terrible service. LANDLORDS PLEASE AVOID !!!!
1.00 /5
I'm looking to rent and really liked the look of a flat listed with this agency. Tried to get in touch to arrange a viewing but the experience has been nothing short of, for the lack of a better word, odd. I was told to wait for 24 hours (that window isn't small) until an agent got back to me. I had a whole afternoon available so tried again to be told about the same time frame. I had to see if I could manage my schedule and arrange a time to view the flat today so bit the bullet and called the office and again the non-agent personnel started parroting the same stuff about waiting 24 hrs... What?! Sure, you get the message that these people have their priorities somewhere else but to not call a potential client in two days? Common courtesy is one of the things NOT paramount to this business.
1.00 /5
Having rented with Paramount twice and also having a friend who's used Paramount with similarly frustrating experiences, I genuinely cannot fathom why the ratings here are so high. Essentially, anywhere they can find something which they can add a small but not insignificant fee of £25 to £40, they absolutely will. At the point of moving out, they feel far more like an extortion service than a letting agent, charging well over double the market rate for services. £25 for a tiny blue mark which requires one lick of paint on a banister (pictured) and £6 each for 5 light bulbs (especially given that half the bulbs in the house died within two weeks of us moving in, as highlighted to Paramount). This was in a 3rd/4th floor duplex, where some moving marks are unavoidable, even though we used professional movers. Also see pictured "yellow stains to table" which are supposedly shown in the picture. That'll be another £20. The Paramount defence will be that they work with a third party for these check outs, which obviously doesn't mean much as it's pretty clearly in their interest to find miniscule defects they can charge £25+ for. Sadly, at the point of asking for what's left of your deposit back, there is very little you can do but accept these charges, PLUS their double market rate cleaning charges (which they then add VAT to). As a final note, Paramount initially described the kitchen of our new flat as "modern", before insisting that we paid for a dishwasher to be purchased and installed ourselves if we wanted one. Upon leaving six months later, the landlord so generously offered to pay back 75% of the dishwasher price (but none of the installation fees). Two weeks later, the 75% payment still hasn't been received. Odd when Paramount are usually so enthusiastic to insist on payments being made, it doesn't seem to bother them as much when it's an outgoing from their client.
1.00 /5
NEVER AGAIN! The worst agency I have dealt with in my whole life. Firstly, they created tones of headache when I wanted to end the tenancy agreement earlier after the break-clause term. It took me from March (when I first requested to break … More
1.00 /5
After two years of tenancy managed by paramount, I'm changing my review to 1 stars ( i would do 0 if I could) They are an absolute nightmare when it comes to your Account Manager to deal … More
Contact details
Sales Phone:
Sales Email:
Opening hours
Monday-Friday: 08:00 - 18:00
Address
150 West End Lane, West Hampstead, NW6 1SD, UK, NW6
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