2024 Update! I have contacted them to find a new home. Slow response, not really committed. No communication since not even to respond to my "thank you for their time" email for showing me a flat that I didn't like. They have lowered their standards a lot. Old review. I have seen a property with them. They seemed the most professional and serious reale estate agents I have met. I would prefer to sign a contract through them than thought other agencies.

Disappointing when the agent doesn't show up for an appointment they have made!

There were a few agents handling our case and I found them mostly quite helpful. But there were some confusions at the beginning as different people told us different versions of same thing. So it took us some time to figure out what … More

We were really looking forward to renting with an agency for a change, especially one as highly regarded as Paramount. However, since move-in last month, any issues seem to be dealt with at a snails pace. We were told the blinds were broken in the master bedroom before moving in, a month and a half later they’re still broken and our follow-up emails are going unanswered. They’re twisted, snapped and unusable. We have a hob failing to work, bathroom wall lights not turning on, peeling lining paper, (we thought they’d be mentioned in the inventory report but they weren’t and we received the report a month after move-in). We’re worried that raising these concerns will either go unanswered or take until next year to resolve. We had a property inspection that we waited in for this morning so we could raise the issues in person but nobody even showed up to that. No cancellation or apology. They’re nice people and I’m sure they mean well, we’re just really disappointed. This is all pretty basic stuff so we don’t have much faith for the next couple years in the property.

Was waiting in excitement to view a "studio flat" advertised by this agency, only to find out that it looked nothing like the pictures. Pictures are stretched (panorama) and probably the lighting is twitched too, as the place looked much … More

Absolute nightmare trying to get your deposit back from this company, they will try anything! They are doing the exact same thing to our neighbour as they did to us, try to get money for cleaning even though we left the place cleaner than when we moved in and then accusing us of staying an extra day and trying to charge one days rent! Disgusting.

We are currently renting a property in London via Paramount. Earlier this evening, around 9, somebody smashed our front window with a big rock, the police came and called Paramount on our behalf requiring the window to be fixed urgently, at least boarded. It is 1 a.m. and after multiple phone calls, Paramount has not sent anybody, our window is wide open, on the lower ground floor, whoever fancies getting in can easily do it, the police has told Paramount we were not safe. Our son is scared and does not want to go to bed, it is hard for us to be reassuring when we are going to have to stay up all night to make sure nobody gets into our property. Paramount is not sending anybody to board the window but does not want to pay for a hotel either. We are so upset and angry at this situation that we wish we could move straight away. Paramount is very good for the renting process but a complete letdown when you have a serious problem. Never thought such a situation could happen renting privately through a reputable estate agent, all the more disappointed that I had left 5 stars feedback when we moved in. Update at 8 the next morning : we have stayed up all night, nobody came to fix or board our window, the worst night ever.

I saw a studio flat as soon as it was advertised and sent an enquire through the website to arrange a viewing. Within 3 days I sent them 3 enquires (and completed the forms) and I even called them to express my interest and request a property viewing (that makes 4 enquires in total). They never came back to me. Studio flat was obviously rented and out of the market. Terrible customer service and highly unprofessional. I wouldn't recommend them.