As the buyer of a property in Fleet recently was sold through Romans, I have mixed feelings about the experience. This is quite justifiable when you remind yourself that Romans are employed by, and acting solely for the seller of a property, as are any estate agents. Romans are one of the big boys, they know what they are doing and do it relatively seamlessly, the paperwork and communication was relatively efficiently sorted and indeed i was kept in the loop along the way. The whole sale was wrapped up swiftly albeit i felt at times i had to prod and push a little bit. Matthew our main point of contact was good, he arranged a second viewing for us, came to say hello on moving day and answered and helped whenever needed. The fleet office manager Jessica was also very efficient in dealing with a few after sale enquiries and problems whilst Matthew was away for a period of time. Sadly Roamans is massively let down in my opinion by head office. Staff must be over worked in the fleet branch as almost every call was diverted to head office. I don't know where this office is but every time someone different answered the phone and took a message. Why can't the branch get a decent call waiting system or an answering machine? Infuriating at times. Also bear in mind as a buyer to one of the big boys, you will enter a system whereby they will try and squeeze every penny out of you. At one point i was told that my offer on the property could not be formally accepted before a credit and anti money laundering and check was done. Someone promptly phoned from a different company to complete this with me and before I knew it, they were pushing mortgage offers, solicitors and conveyancing packages and all sorts of life insurance packages at me down the phone line. Commission commission commission! Furthermore, i was away for a few days and came back to about 5 voice messages regarding home insurance. Someone promising to give me a great quote. I assume because once i was on the phone i would be targeted with other sales pitches and paraphernalia, no way was i going to give them the opportunity after the last sales call organised by Romans!. Romans also pushed us in the direction of their mortgage advisor, who we did end up using for ease, although i firmly regret this as it did cost us 300 pounds (down from 600 as i questioned their fees on the day) as the very same mortgage was available direct with HSBC. In summary, a relativley smooth but very ‘processed’ purchase.

On taking us on for sale after a estate agent let us down .romans visited us with lots of good words and how they had so many people interested .untill they took on then no contact told us to drop price twice then sold board put up as sold buyer. Dropped Out .board left up as sold for 3 weeks then no review of customer visits then arrogant when we pulled out with threats if we sold to anyone who wished to buy ( no chance of that ) oh told pulled all out of advertising in shop front passing bye every week ever once saw pics in window.a great thing to know what there like great news now not with them .

They tried! If you want transparency, go elsewhere. Even the photos used were totally different to reality. Photoshop overworked! The worst part was that the criteria requested to satisfy the rental agreement kept changing. When the requirements were reached, they then moved again, and again. Went elsewhere in the end.

The branch staff were great at the start of our sale - regular communication and helpful - and the two star review is no reflection on them. However, we were disappointed in the service in the end, once we had received an offer and were passed to the move management team. We weren't even notified when our sale had been completed! The only reason we found out was because our buyer contacted us directly to ask for the entry code to the block of flats (which I had already reminded the team to pass on). We had a very poor experience with our Move Manager who was often rude (not just to us but also to our buyer and onward purchase team who commented on her attitude). Our buyer was also so frustrated with the service that he turned up to our home to try and resolve issues directly. This is not acceptable that our buyer felt the need to do that as it should have all been managed smoothly by the Move Manager. It's a shame as the branch team were supportive but the experience was tainted by the above situations.NegativeQuality

Property not cleaned and ready for me to move in on my arranged date. Had to move in to a dirty property and re-arrange deliveries for after professional clean. Professional clean not until 4 days later. Nobody taking responsibility for this. Not a very good start.

AVOID!!! Awful experience, at vantage house in hook. Romans promised us many things before we went there as the place is falling appart we asked for the windows mould to be sorted along with the walls. My partner had a huge allergic reaction as the did not deep clean after us requesting this as a cat had lived in there prior. I have multiple photos from other residents with damp walls, mould ect an elevator that has not worked for a few years. We had to contact the council when living there which they agreed it was unlivable. They have upped there prices. They never gave a thought or care for peoples health, it was always a money issue. Completely rude and once your in a contract with them they happily break the tenancy rules but will argue their way through you ending the contract due to this. The companys a massive fraud. All images on right move are not up to date the place does not look like the photos because if they actually took photos that were up to date no one would put an offer, romans by far gives you the worst customer experience they need to be shut down. I will never return to them again.

Avoid this estate agents at all costs. They messed up around for weeks. Sarah, one of the agents, was completely incompetent. For one viewing, we took time to travel to the property only to arrive and have to call her to be told the viewing is cancelled. We were then told our details on the system were matched to another client...after we had already registered and communicated via email and phone. For our second viewing Sarah told us REPEATEDLY the property is fully pet friendly and the landlord is happy with pets. She told us to pay a deposit and send over identification. After this I continued to email Sarah for about a week to get that information in writing to confirm - which she ignored everytime..I only got a response after CC'ing the whole of Roman's Fleet in the email. Then to be emailed by the manager to say Sarah is conveniently on holiday and made a mistake, and we wouldn't be able to have our dog at the property. After already paying a deposit! Not sure how you can go about asking someone to pay for a deposit without speaking to the landlord first! If I hadn't pressed to get the confirmation in writing and we had moved in, I wonder what they would have done then?

There seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide support for tenants during these times (particularly as it has gotten so cold it has snowed) and I never get a response to my questions. No one from Romans has offered to lend me any temporary heating and no temporary solutions, I've been left to get on with it. I hasten to add this is the third time since taking tenancy of the property in February this year that I have been left without heating or hot water. It's just appalling.NegativeQuality, Professionalism