Dear Sofi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Sofi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Marius Avram, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Kate We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Sir We appreciate your feedback and thank you for taking the time to leave us a review. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you are willing, please email us on customercare@lrg.co.uk so that this matter can be addressed with you formally. Kind regards, Customer Care Team

Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team

Hi Mr Gilley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Fleet office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk. Mandy Klopper – Customer Relations Team

Hi Danny, we're saddened to see that our team in Fleet have received a low star rating. if you could provide more information to us this will give us the chance to see what went wrong, if there is anything we can do to improve your experience and where necessary we can refine our services moving forward. Please either reach out to me via email at jgilliland@romans.co.uk or contact me on 01344758596 as i'd be more than happy to discuss this with you. Kind Regards, Romans

Hi Frazer, we’re really sorry to read that you’ve been unhappy with the experience you’ve had with us and our team at Fleet when attempting to view a property. We consistently strive for exceptional service and it’s a shame to hear you didn’t receive this from us on this occasion. I’ve had the opportunity to speak with Jodie Lees the Lettings Manager at Fleet about your comments, she’s informed me that you had 3 viewings with us booked for Monday, 1 of them was let prior to the appointment and sadly one we were unable to gain access to from the current tenant meaning two of the appointments had to be cancelled. Jodie has stated that before the appointments the team tried to call you using the number we had registered on the system to make you aware but mentioned that they couldn’t get hold of you so they left a voicemail, sent a text message asking for you to confirm if you were happy just to see the one and sent an email also advising of this. When you called in to advise you were outside one of the properties, the team immediately offered to come down and meet with you but I understand you then changed your mind about viewing the property. We can appreciate why you’d be dissatisfied because of the appointments being cancelled especially after taking time off work and would like to offer our apologies for any inconvenience caused because of this. We’d obviously like to try and turn your experience with us around and would be happy to help moving forward in your property search, should you wish to discuss this further or need any other assistance then please contact Jodie Lees on 01252 743 733. Kind Regards, Romans

Hi Bengt, It’s really important to us that 5* service and communication is provided to our customers at all times as want to deliver the best possible experience but really regret you feel haven’t received this from us. We understand that since receiving this review that Deborah from the Fleet office has been in touch with you to provide clarity to you surrounding the rent and to offer her apologies. Please feel free to contact us on 01344753104 or email us at customerrelations@lrg.co.uk should you require any further assistance. Many Thanks Esther Romans