I have been using Belvoir as a landlord's agent since 2006. After a year of good management I found myself frequently chasing them for rents which they had failed to collect and for statements they hadn't sent me. They were also slow to get things fixed for my tenants. I got to a position of looking for an alternative agent and cannot say I felt any more comfortable with the others I investigated. Communication (except for grabbing money for themselves) seemed very poor throughout Manchester at the time. However, Belvoir seems to have improved over the last two years in their rental and finance departments and for the last 9 months has been excellent, so I hope the company manage to keep up what is becoming the professional service they purport to give. My apartment is also for sale and sadly I cannot say the same for the sales team. Their lack of keeping me informed as to viewings, non viewings, the state of the market and suggestions of ways I might attract customers smacks of a total lack of interest and no idea of marketting. What a shame. The Office location in a busy city centre and opportunities they have to become THE agency for tenants and landlord's is not yet realised.

We booked a viewing and I arrived 15 minutes earlier, while the salesman only show up 30 minutes late.

Accommodation with water that does not work correctly, sometimes there is water sometimes not, the same for hot water often it cuts off the real estate agent who took care of me is not very responsive he asked me several times the same documents to believe that he lost them and icing on the cake the agent asked me for my phone to give himself a good opinion on Google which I modified immediately. After only 2 months since I moved in, we'll see at check out.NegativeResponsiveness, Quality

Pictures advertised online are completely different to the property, can never get through via phone to try and book viewings. Emails and messages just get ignored.

Try hard to have nothing to do with this letting agent . They think it is ok to : - not turn up to viewings - not to inform viewers when tenants of properties cancel viewings at the last minute . My son lives in Calderdale and they happily have him travelling from here to Manchester to viewings that have been cancelled . Unpleasant time wasters and awful manners

Don’t show up to viewings

My experience with Belvoir in Manchester has been a nightmare from day one. I had never needed legal advice in my life until dealing with them, and now I could probably write a dissertation on contract law. On move-in day, we arrived at our “fully furnished” flat only to find no bed, no couch, and I never signed an inventory confirming this. As a result, I had to sleep on the bare floor for three months until I could afford a mattress. At our first scheduled inspection, they failed to show up, only to arrive a day later—letting themselves in without warning, calls, or knocks—while my unsuspecting roommate was home in just her underwear. Toward the end of our tenancy, they sent us a document stating our rent was decreasing slightly. However, when we paid the lower amount, we received multiple emails claiming we were in arrears and that rent was actually increasing. When we requested proof that they had notified us of this increase, they provided forged documents. We responded with screen-recorded evidence proving the discrepancy and threatened legal action, at which point they dropped the issue. As our tenancy neared its end, they began conducting viewings without informing us in advance. We were only contacted at the time of the viewing to ask if they could enter. When we requested that they stop, we were accused of “repeatedly canceling viewings”—despite the fact that no bookings had ever been confirmed with us. Due to the stress this caused, I inquired about moving out early but was told it wasn’t possible, which I accepted. However, just a month before our tenancy was set to end, they suddenly requested that we vacate early because they had accepted a new offer. I told them that wouldn't make much sense as we had paid for the month, and they replied that it was “our choice” to pay the final month’s rent. No refund was offered in exchange for moving out early. Every day, I am shocked by their actions, as none of it feels real. I fully expect them to withhold our deposit simply because they feel they can, but at this point, I can live with that—so long as I never have to deal with them again.

WORST SERVICE EVER, FRAUDSTERS WHO DON'T RETURN YOUR DEPOSIT BACK AFTER KEEPING YOU IN AN INHABITABLE PROPERTY Ina ans Shoaib have worst customer service They have appointed clowns in their manchester office who doesn't do anything. TOTAL WASTE OF TIME AND MONEY. Never rent from them