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Belvoir - Manchester Central

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Belvoir - Manchester Central

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

WORST EXPERIENCE EVER. After getting me into the flat, getting their commission, they just disappeared. It's been a month now and i am now trapped in a contract and a flat with no working appliances, broken radiators and furniture. They do not attend to issues raised, do not respond to emails, or even bother to break any other promises any more. I guess my only option is go legally from this point on. In the meantime I thought I should protect others from them! STAY AWAY FROM THEM !!

review by Dimitri Marolias

Reply from agent

Dimitri we are so sorry to hear about your unpleasant experience moving in, we can only but apologise. Hopefully, our Maintenance team are working through your concerns in a fast and timely manner. Please feel free to call us to discuss further as we don't want any of our tenants feeling this way

1.00 /5

Extremely poor service. The phones rings to voicemail but never returned, when they do eventually answer they seem clueless.

review by Abi

Reply from agent

Abi, we apologise that this has been your experience with Belvoir. We endeavour to do better.

1.00 /5

If you are selling your property, better stay away from those clowns. They know nothing about properties they sell. They promise to get more details, but they never do. They promise to call back, but they never do. They are unable to even organize a viewing (was calling them 3 times asking for a viewing, they never came back !!!). And I am a cash buyer that is willing to buy a property straightaway. Honestly, I can't remember when was the last time I experienced such pathetic service quality. STAY AWAY FROM THEM!!

review by Rumcajs 9

Reply from agent

We are so sorry to hear about your experience, this is not how we want our customers to feel about our service. Thank you for your feedback; we do appreciate it and next time we endeavour to do better.

1.00 /5

Poor services for tenants

review by Pauline D

1.00 /5

Avoid this company we rented a flat through this agency passed us to elm and co in cholton (audrey) alot people's complaining they never give back deposit currently i am going through deposit resolution day light robbers keep all proof of communications and deposit

review by Aqeel Mehmood

Reply from agent

Thank you for sharing your concerns, and we appreciate the opportunity to address them. However, it seems there might be a confusion in your review, as our Manchester City Centre branch has no association with Elm and Co and we can find no record of you on our database. We do not have any affiliations or dealings with Elm and Co, or any other agent in Chorlton, If there has been a mix-up or if you intended to review another agency, we kindly request that you check and ensure you have reviewed the correct office. At our Manchester City Centre branch, we are committed to providing a transparent and reliable service. If you have any specific concerns or issues related to our office, we would appreciate more details so that we can investigate and address them promptly. It's important to note that we handle all matters regarding both sales and rentals directly and do not pass them on to Elm and Co in Chorlton or any other external agency. If there are any misunderstandings or if you need further assistance, please feel free to contact us directly. We value your feedback and aim to ensure a positive experience for all our clients. Thank you for your understanding.

1.00 /5

One of the stuffs (Mr. Yari) gaslighted me, while the rest of them (Miss Carine especially) just have no patience and responsibilty to solve any repair/replacement problems. When you start a conversation with "is there any chance to", they reply one word "no". The lady (Ina Lehmann) who is responsible for repair issues , who promised the landlord would reimburse a part of the repair cost, ended up with no response about your request. I deducted the cost from my rent, until then I received the response but in an threatening way.

review by Ling Zhang

1.00 /5

Despicable immoral company. They rip off BOTH the tenants and landlords. Impossible to speak to a representative unless it's a scenario where they require more money and only then will they allow you to make contact. I actually went into office but they were only interested when they thought I was a new commission, as soon as they know you're not it's the same old story "they will get in touch soon" I'm still waiting for them to get in touch from october and i've tried to make contact MANY times since. For your mental and financial health avoid at all costs. Avoid Avoid AVOID.

review by Jim james

Reply from agent

Jim, we are so sorry to hear this has been your experience, we would love to rectify this for you and ensure we solve the problem. Please feel free to call us on 0161 236 4441 so we can discuss further.

1.00 /5

EDIT Belvoir reached out to me to my personal phone and email (they didnt even bother to spell my name correctly) to ask me about my experience. Here is what I replied. "We were shown the property by someone who wasn't able to answer a single question. I was told I'd be called the next day after I said I wanted to make an offer. That didn't happen. I called the next day and no response. I showed up to the office minutes later and the whole team was idle, just chatting. Did you not hear the phone? The back an forth took literally forever and whenever you'd tell me I'd get an answer by X date, I never heard from you, I had to call you to chase you. We manage to get the offer accepted, not thanks to you, but despite you. After discussing with my husband the experience, we decided that we did not trust you to take us through completion effectively. We would have loved to buy the house. But it was the experience you and your team provided that put us off. If it wasn't for you, the house would be off the market already, so I thought the seller should know this." ORIGINAL REVIEW Hey! If you're the seller for the 3-bed house in Ancoats, know that we withdrew our offer in July because Belvoir are just terrible at responding and we did not feel like they'd facilitate the process. I know you're still selling it. I strongly advise you to change agency.

review by Lidia Infante

Reply from agent

Thank you for taking the time to share your feedback about your experience with Belvoir. We genuinely appreciate your honesty and regret that your interaction with us did not meet your expectations. Firstly, please accept our sincere apologies for any inconvenience caused by misspelling your name in our communication. This oversight does not reflect the level of professionalism we strive to maintain, and we understand the importance of attention to detail. We appreciate the chance to address your concerns and provide additional context to your experience. To begin, we'd like to clarify that we promptly communicated your offer to the vendor. During this process, we discussed both your specific situation and the reasons behind the offer being below the asking price. Following negotiations, the vendor considered your comments and ultimately accepted your offer. We were pleased to reach an agreement that satisfied both parties. However, we noted that, after the acceptance of your offer, we encountered difficulties in reaching you. After three days of unsuccessful attempts, you reached out to inform us that you had already paid a holding fee on a new build property and decided to proceed with that purchase. We acknowledge that circumstances can change, and we respect your decision to pursue an alternative property. Nonetheless, we emphasize the importance of clear and timely communication to ensure a smooth and transparent process for all involved parties. It's crucial to mention that the vendor is fully aware of why the property remains on the market. In brief, the property is currently tenanted, and we adhere to the terms of the tenancy agreement by scheduling viewings at dates and times convenient for the tenants. This aspect contributes to the property's continued availability, and we remain committed to facilitating a transparent and tenant-friendly process. We apologise for any miscommunication or inconvenience you may have experienced during this process. Your feedback is valuable, and we intend to use it to enhance our services and communication in the future. Should you have any additional concerns or wish to delve into this matter further, please don't hesitate to reach out directly to our office.