booked a viewing at 4pm and the agent‘s car leave at 3:58pm

I moved out of my property 3 months ago, belviour decided to just stop communicating and having to escalate my follow up with the DPS. Hopefully this will finally prompt a response

I WOULD GIVE ZERO STARS IF I COULD! This company is absolutely shocking, in particularly Megan. Sending threatening emails to tenants yet do not have the courtesy of replying to any email correspondence. I will not go into too much detail as I await a formal response however, I doubt I will receive a response any time soon. Always told megan is not in the office and members of staff cover for her however, when I actually explain the complexity of the situation to a different member of staff, I get transferred to her straight away. Agreeing to let out a property without a valid EPC, and electrical certificates. DO NOT USE!

By far, the worst agency I’ve ever dealt with. The property managers never get back you. Any simple maintenance issue takes months to resolve. They will give you every excuse under the sun when you finally get through. Avoid at all costs. This is a loose loose situation. Your better spending a little bit more somewhere else.

I’m a student at the university of Manchester. My flatmate and I are renting a flat and Belvoir is our tenancy agency. Since the beginning, they say that they were going to do things but if we didn’t harass them, nothing was changing. Now I’m leaving the flat but I’m flatmate is staying so we found someone to take my room. Belvoir doesn’t want to give me my part of deposit back, saying that the new tenant should give me the money directly. I asked if I had a guarantee to make sure I’m going to receive my money, they said that they will let the new tenant sign the contract only when they have the proof i received the money. I spoke with the girl who’s going to take my room and obviously she doesn’t to pay me before she signs the contract (which I completely understand). So we contacted Belvoir few times to sort this out, we never had a clear answer, they were even avoiding the question. I really think it isn’t normal and should a true lack of professionalism. I don’t what to do now If someone reads this and had an idea/advice on how I can sort this out, I would really appreciate

I’m a student at Manchester University and I stayed in a place advertised by Belvoir. Initial process was fairly straightforward and they managed to get the documents signed fairly quickly. When I first moved in there was some clear maintenance issues, things which were simple to fix. I was prompt about emailing the agency about these issues and only received responses after persistent nagging via email and phone call. Eventually they sent a handy man to review the issues, but they didn’t actually fix them. These included broken door handles, extensive damp and mould, lack of blinds in one of the rooms and many others. Over the course of 11 months they ignored all requests to fix such problems. The mould issue was an extreme case with the en-suite bathroom being covered top to bottom in a mould which would grow back in a space of days even after wiping it clean (I have many pictures and videos to prove this if anyone needs further validation). This was a major hazard to health and was completely disregarded by those who worked at Belvoir. To top this off, they charged us a ridiculous cleaning fee after we left, despite the fact we had cleaned the flat in a cleaner state than we moved in. Unprofessional, lazy and full of excuses, avoid this letting agency at all costs and go with someone with more respect and regard for their customers!

DO NOT USE THIS COMPANY - NO MATTER HOW DESPERATE!!! My sorry journey started with Belvoir last year. My flatmates & I were desperate for a flat in Manchester & saw one we really liked listed by belvoir. We saw there awful reviews (all 1-star or 5-star - I’m guessing the 5-star reviews aren’t genuine customers) but decided beggars can’t be choosers and went with belvoir. WHAT A MISTAKE! From day 1, they were a genuine nightmare. I hate the fact I have to give them a 1-star rating. They are genuinely the worst company I’ve ever dealt with. We moved into our apartment in a disgusting condition - the oven was completely broken, there was black mould in the kitchen & both bathrooms. Our property manager, Kash, admitted the property was in an unacceptable state when we collected keys, but then proceeded to ignore our calls and e-mails for over a month - when some problems were sorted. We went the full tenancy with mould in both bathrooms & kitchens as they refused to even acknowledge there was mould in the flat! Baffling. We eventually gave up on trying to contact Kash and accepted there may be a few problems with the apartment for the duration of our tenancy. When we moved out, we all attempted to contact the deposits manager at Belvoir (still nameless but repeatedly told they exist & we’re on lunch, ill today etc). After weeks of attempting contact (deposits should be returned within 2 weeks of moving out by law), we eventually receive contact from the company saying our flat was left in a bad state (it wasn’t) and we were to have over £100 each removed from our deposit. The chancers. We left the flat minted. No damage to the flat during our tenancy. Essentially they tried to steal £300 from us. The funny thing is, we actually found tenants for them for this year - our friends, who report the problems still remain and there’s been no money spent on the flat. They have now ignored us for over a month. We’re taking them to court. AVOID LIKE THE PLAGUE

Absolutely horrendous experience. Lied and told us there were new tenants moving in straight after us, therefore no further rent was required because the landlord cannot claim two amounts from two different tenants at once. When it came to getting the deposit back, not only did it take three weeks for anyone to tell us about deductions, but they denied they’d ever put new tenants in and are trying to claim over £400 from the deposit for rent arrears! I’ve had to raise a dispute with the tenancy deposit scheme now which is wasting my time and theirs. We never missed a rental payment and were pleasant, cooperative tenants for over 6 months only to be deceived at the very end.

Worst agency ever. Do not cooperate with them if you don't want to stress over every little thing. Ignoring emails, telephone calls and always have an excuse not to deal with your query. Still waiting for deposit to be returned - 4 weeks late, due to ?system failure. Really unprofessional, I would not recommend to anyone.NegativeProfessionalism

They don't respond to any calls.poor serviceNegativeResponsiveness