I would give 0 stars if i could. I can't be bothered to revisit the memories of my time with these estate agents but just trust me, save yourself the hassle and go with someone else...anyone else. From day 1 we got there and they didn't even have our keys, then we walk into a filthy flat with infestations inside it. We slept on dirty mattresses. We had no heating over winter. I could go on but I would rather leave that all in the past. To top it off they tried to charge us £1300 for a variety of charges, some of which we ended up having to pay (all of which had been made up by them). What a nice leaving gift! Anytime you have an issue they will make it as hard as possible to contact them. I won't give any names but the man dealing with our deposit was just a nasty piece of work - he knew we didn't do the damage (from the evidence we provided) but just wanted to take as much money as he possibly could.

Maintenance non-existant, I had to fix major issues - including a major electrical fault - in the flat by myself while "contractors" of some sort failed to ever appear when arranged. Contacting anyone relevant to your issues was difficult and when not talking face to face customer service was bad. At the end of our tenancy the building was closed due to issues unrelated to the agency. They claimed they have access to the building and that they could do the move out check after I leave. This proved to be wrong and we are still in the process of getting our deposit back trough the TDS as they were unable to enter the flat and actually lost the keys after I returned them. They tried to blame this on me and actually demanded me to return the keys. Surprisingly after I proved I had been at the office they never got back to me or apologized. They never replied to TDS with any reason to withold our deposit. All in all it seems the company is your run by people who actually have no clue of their legal obligations and did very unprofessional mistakes throughout our tenancy.

Giving Belvoir 1 star seems too much.. One of the worst letting companies I have ever come across. The staff were all consistently rude from the day we started with them. We had constant issues and we were always told to put it in an email which was subsequently ignored. Their properties are old, and they do not take steps to help when you have a leak or no hot water. Their furniture is all low quality and breaks easily. They are out to make money off of you. The staff are rude, unhelpful and unprofessional. There were hidden charges in our contract - £120 to make a claim to refute outrageous charges. I would HIGHLY RECOMMEND avoiding Belvoir at all costs!! Worst company, such terrible service, will never let from them ever again. So sad and disappointed with the insanely bad service.

If I had read the reviews before giving my month notice I would surely not give a try. First I was supposed to move in into one property then ended up with a different one, was advised the flat would be fully furnished, which wasn’t. Had already a toilet leaking, heaters with problems and I haven’t been a month. Unless is your last chance, do it. I am too peaceful to be dealing with people like this. I’ll surely update my reviews if anything changes, but for now, terrible! Stayed 3 Weeks without a dinning table (which the flat was supposed to be fully furnished) and now I still have to get the table together. Furniture is very cheap and the team not professional. I only feel bad for myself for doing such long term tenancy agreement, PLEASE DONT DO THE SAME!!!

Honestly I've never dealt with the company that's worse in my entire life. When we first moved to our flat at 303 Barton Place it was disgusting shockingly dirty. Sticky counters, mould in the bathroom, pee stains on the toilet, hair everywhere. From then on the nightmare began. Inventory was done 7 days after we moved stating how clean the flat was - obviously after we'd cleaned it. We were constantly ignored if there was an issue with the flat - broken toilet seat, curtains that needed putting up, broken smoke alarm etc. - they never sent anyone to fix anything nor they cared really. When there was time to move out they managed to charge us £195 for smoke alarm (funny enough), curtains and cleanliness, that's in addition to £400 in agency fees we paid them in the beginning. And even though we left £200 worth of furniture in the flat free of charge they simply took it for granted - not even a thank you. When I went there to hand in the keys I had a chat with their branch manager Amit. He assured me that everything's going to change at Belvoir, and that he's looking to improve relationships with his customers and that they won't be blatantly charging their customers 'just to get more money out of them' like they used to. Unfortunately it seems like things are never going to change there. So please, if you are a tenant looking to rent a flat in Manchester avoid them at all costs - you'll save yourself a lot of nerves and money.

This letting agent is by far the worst company I have had the misfortune of dealing with. We should have realised we were in for a bad experience when we first viewed the flat. The person showing the property turned up without any of the keys and left us and another viewer standing around for half an hour while he went and got the keys. The response to any maintenance issues is laughable. When we moved into the property in July 2017 the fire alarm was not working, and this was listed on the inventory. Despite this, it took almost two months, countless phone calls and emails, and being reported to the council to get them to replace the alarm. At the start of the tenancy getting in contact with the property manager was almost impossible unless you surprised her by showing up at the office. If you rang you were fobbed off with some excuse about her being in a meeting or being out of the office – which after ringing 3-4 times a day for a week starts to become slightly unbelievable. It took over a year to get them to call someone out to fix the leaking Juliet balcony doors in both the bedroom and living room. Many of the maintenance issues were never resolved in the almost 2 years we spent at the property – including having no fridge shelves, significantly limiting its use despite being promised a large fridge-freezer when viewing the property, broken light fittings and broken radiators. For us, it got to the point where we felt like there was no more point in following up with complaints as nothing ever happened so felt we just had to put up with these issues. To no one’s surprise, they were equally as useless when we were moving out trying to get the deposit back. In the end, we had to raise a dispute through the deposit scheme as they were refusing to respond only for them to claim a ridiculous amount of money for maintenance issues that we listed on the move-in inventory. Possibly worst of all, when we renewed our contract (unfortunately we were not in a position to leave) we were told in an email that no terms of the contract would change from the original and we had to pay the deposit before the contract was sent out. Stupidly, I took them at their word. However, when going through the deposit dispute it became apparent, they had added a clause to the contract for a £120 admin fee if any cleaning needed to be undertaken at the end of the tenancy. Unfortunately, as there was a bit of dust in the boiler cupboard we were liable to pay the fee.

The worst company I've ever dealt with (not just letting agency, COMPANY in general). Gave us a flat which was disgustingly dirty, just to send a "cleaning company" (a very rude cleaning woman) who spent half an hour talking on the phone and complaining about having to come and clean the flat on a Sunday. She somehow managed to make the flat look even dirtier (if possible!), even though she only stayed for an hour. The inventory was done 2 weeks after we already moved in, cleaned everything by ourselves, unpacked and furnished the flat with our own furniture. We never signed the inventory because they added furniture that was ours in it and put everything down as excellent condition and clean (clean because we cleaned it ourselves). Whenever something would break and we would contact them, the person responsible for our tenancy was ALWAYS on holiday and our issues were NEVER solved during the tenancy. We were purposely late to pay our rent one time and they immediately started emailing and calling us for the rent (funny, isn't it?). Just before the tenancy ended, we decided to extend the contract for another 6 months so we paid £90 for a contract renewal which we never received, so we decided to cancel the renewal and just move out. Just before moving out, we had viewings with only the new tenants and no agents (!!!) so we had to show the flat around and answer questions as if we were working for Belvoir for free!!! After the tenancy ended, we left the flat cleaner than we got it and with their permission, we left our furniture in the flat for the new tenants free of charge (furniture worth over £150), just to be told that the flat is not cleaned and we are being charged £410 for cleaning services and repairs. After disputing all these with evidence, they decided to only charge us £195 and told us to be happy that they waived off £120 charge for removal of furniture (which they were happy to keep in the first place!!!). After asking for a refund of the £90 for the contract renewal which never happened, we were told that if we already paid and decided to cancel, they can't refund us the money. So we asked for a proof of this as we never signed a new contract. Only after writing a formal complaint to some of the higher managers of Belvoir, we received our deposit back (minus £195) and we finally got the £90 back for a service we never received. Jason sent us an email apologizing for all the issues we encountered, but I am sorry to say that this doesn't help after all you've done to us. I DO NOT RECOMMEND THIS AGENCY TO ANYONE, but if you decide to go with them, please make sure to take pictures of any dirt and damage when you move in and email them to Belvoir. Make sure to have everything in writing because at the end of the tenancy they will try to get as much money off you as they can! Luckily, after 1st June, all agency fees will be banned, as I don't understand why we paid £400 (!!!) to Belvoir for. EDIT: We have just been called today by Amit who started to shout at us about the fact that we left 1 star reviews! UNBELIEVABLE how the head office looks at all these horrible reviews, but no one would move a finger to reply to all the people they ripped off!!! These people have no shame whatsoever! Don't worry Amit, I'm sure more 1 star reviews will come.

Absolute scum. Avoid at all costs which is what they do, COST, YOU.

The treatment is very bad and negligence for the tenant👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 …

Only gave 1 star as it's the lowest possible option. ... To cut a long story short , if I was a landlord I wouldn't even let these guy manage my dogs kennel let alone a property! I'm currently in a rented property of 6+months with electrics that were last tested in 1996 and still on the old consumer unit (with the old black individual fuses) the property (rented) hasn't got a single smoke alarm which has resulted in them sending 6 different contractors round which all do they same come in take a look and leave and never to be see again and as for the rest of the house ..... Well I'll leave it upto your imagination . Landlords and Tennants I would avoid Belvoir at all costs!