Professional

Both my partner and I have personally dealt with the team at Whitegates in Newark during our 6 month tenancy. We have had a positive experience with this letting company as they respected our privacy during this time but were only a phone call or an email away whenever a query arose. After our tenancy ended, they were prompt in the property checks and released our deposit on the next working day after we vacated the property. We had most of our communication with Abi and Sophie during this time who were always super lovely and professional.

Good experience with Whitegates, slight issue with moving in date as wrongly advertised on site. Apart from that the transition was floorless with excellent communication, carpets and new flooring damaged by previous was replaced within a week of moving in :)

Amazing service from Julie, Sarah and the team at Whitegates. They were very helpful and definitely went above and beyond for us. Moving is very stressful and they were there for us every step of the way. We cannot thank you enough. 😊 Removing two stars. Check out is a nightmare and they keep threatening to deduct from our deposit.

Brilliant, move in was smooth all fees explained fully, no unexpected charges and very quick to respond when we needed them. Thank you for a lovely service. Unfortunately we were misled about improvement to the property (double glazing) and after a year misled that landlord wanted a new contract.

Not the best to deal with , they were on the landlords side most of the time, and didn't want to know when a " conflict" arose between me and the landlord. Maybe they should vet the landlords as much as the tenant

This is a letting agency I would completely avoid. I have been called up on the phone and disrespected, rudely addressed and hung up on by a staff member when responding to one of their questions. When I tried to call back in shock of how I was being addressed, I was hung up on by the staff member and they proceeded to block my phone number. I am shocked that a business would allow their employees to speak in such a way to tenants. This is in regard to a parcel that was left at a property I have moved out of and them wanting me to collect this - something I physically cannot do during my working hours - perhaps something that they might have heard if they listened to me on the call, didn’t shout down the phone and then hang up…

What can i say about whitegates..!!! We were unfortunate to have had a rented property through these. They are really hard to deal with. We booked a viewing. We were at the property awaiting the arrival of a representative. No sign of them. So we rang the office. Yep they forgot the appointment. So we had to wait until someone turned up. No apology. So we took the tenancy on the house. Part way they wanted to inspect the house. We had our dog with us and paid £10 for her to stay with us. They wanted to visit while we were at work. We mentioned our dog being there. We were told to leave her outside or somewhere else. No empathy from them. Inspection was ik. We had issues which were never sorted. We should have had keys for the garage which we never go. And the gsrage was chokka with building stuff. So when we left. The house was much cleaner than when we moved out. Our landlord commented on how clean the house was. Whitegates turn up to inspect while we are not there. So they say there were a few weeds between some patio stones. So they charged us £40.00 with no evidence of this. We had a call saying they had a letter of ours looking official. Three days later they tore it up. While i agree they look after landlords. They also have a duty of care to people renting a house they are managing. They told us we had a week to collect it. To me 3 days isn't a week. Anytime my wife spoke to them. What did she get. A member of staff shouting at her. We left curtain rails and curtains. They told us we could be charged for leaving them. And being charged to remove them. We had to supply curtains and curtain rails because nothing there. I have worked in customer care/relations. And i was amazed just how nasty they were once we had given up tenancy. They are so rude. Simple things they would ring up to have a go. I took a call from them. I said i was at work busy. And was told their call was more important. Errr i dont think so and advised i had to disconnect the call. And got a load of abuse. Hand on heart, i genuinely cant say anything good about whitegates. There is nothing I can say positive about them. So i say what i see. And i saw nothing remotely positive. I dont think i have ever come across staff representing a company as poor as these. I have no choice but to leave one star. Its too generous. It should be zero stars. This review is my opinion of what i witnessed while in tenancy or a managed property on their books. Hope this helps people making informed decisions.

I would give 0 if possible. I lived in a mouldy house for months, was terrified about my health, mental wellbeing and belongings. My shoes and jackets would be covered on mould. The pictures attached are only some of rooms, whole house was black in places - because of mould. On the beginning they were all lovely, untill we started reporting problems, then we would have those specialists coming over and over, sometimes not showing up. We had persistent problem with boiler, even after year of living with the property we would not deserve to have it replaced, instead Abigail would threaten us with additional charge for those repairs. Once we waited about a month for a piece for a boiler, it was winter, it was Christmas time. What company takes weeks to deliver a part? Nowadays? I feel like it was just to cause us more trouble. We had a massive leak from the bathtub too, ceiling was just falling apart, we had bumble bees infestation, all kinds of stuff. Then, when moving out, they would try to take ALL the deposit while saying it is a discount because the landlord will contribute to the refurbishment etc. I had to use my RIGHT TO DISPUTE, DPS has sorted the problem and we only had to pay a little over £50 for one or two things. It was a long process too because White Gates wouldn’t engage properly and take their time. I am glad this chapter is behind me and I would recommend to everyone- AVOID FOR ALL COSTS!