Dear Mr Badran, We’re sorry and disappointed to read your feedback here, especially as we are in regular contact with you regarding the fence. As you know, works to the fence were quoted and scheduled before you moved in, however, due to contactor unavailability, we were unable to schedule the works until this week, which we have made you aware of. Regarding the cleaning- the Independent Inventory Clerk did highlight some minor dusting which was missed at the original clean, so we therefore sent our cleaning contractors back within days of you moving in. Again, we have been in discussions with you regarding this. Naturally, we’re happy to discuss this with you in person or via email. We will be in contact privately to discuss further. Regards, Belvoir Swansea

Hi Jodie, thank you for your feedback. We are disappointed to hear that you were not satisfied with the frequency of our visits or the check out process following your departure in 2019. We do carry out property visits every 12-16 weeks and provide any feedback to landlords and tenants, as this is included in the service we provide to our landlords. We understand that visits can cause a disruption to our tenants, and would like to thank you for accommodating us in carrying these out. We have reviewed your tenancy file and are satisfied that any damage deposit claims made were necessary and made in line with the guidance of the Deposit Protection Service, and also with your written agreement. All tenants do of course have the option of using the free dispute service provided by the DPS, in the event that they disagree with any of our claims. We would be happy to discuss the details of your case further if you wish, please do contact us if so.

Hi Thomas, we’ve had some technical issues with our phones and our online viewings today so please accept our apologies! All down to the internet today unfortunately! Please email us at swansea@belvoir.co.uk. Have a good weekend Thomas.

Hi FlapJack, we’re really sorry to see your negative review. Would you be kind enough to email your issues to swansea@belvoir.co.uk where the team can pick this up and hopefully help. Enjoy the rest of your Bank Holiday. Many Thanks, Belvoir Swansea

Dear Midas, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We can't find any record of you on our system, so if you would like to email your details to our office on swansea@belvoir.co.uk, one of the management team would be more than happy to assist and review your complaint. Alternatively, please reach out to us on 01792 461929. Kind Regards, Belvoir Swansea

Linghao Zhou, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.