Very Unprofessional. We saw a flat and totally loved it! I called right away before we left the flat to let know that we are interested and want to make an application. They said they going to call me the same day. Nobody called. The next day my boyfriend called and paid the application fee. After three hours suddenly they called and said that somebody already took the flat. How possible? Very poor communication and we felt very disappointed as we thought that everything was going as we expected. Would not recommend this letting agency and definitely will not pay any attention to their lettings anymore.

DIscrimination. First thing they are going to tell you is that they are not accepting housing benefit. Why is that? what are they scared of? the money is paid by the council, so what right do they have to refuse HB. Useless. Not even worth of the 1 star.

One staff in the office let me waited for long time because they have to keep calling and ignored the guest. Then she told me she closed the phone calling, and talked with me very rude and just told me she would email me and did not answer any questions I asked to her. Without any respect to their costumers!! What a bad service she gave to me! Bad attitude, slowly workings even though I paid for them.

Incapable of any form of communication

One of the worst state agents I have ever dealt with...absolute scum, they friendly and nice till you sign the contract...after that you will regret every single day you have dealt with them.

One of the worst state agents I have ever dealt with...absolute scum, they friendly and nice till you sign the contract...after that you will regret every single day you have dealt with them.

Absolute disgrace! We phoned to view a house in Allestree that had been on Rightmove for just 12 minutes. We were assured we had first viewing this morning. We have both taken time off work and lost around £100 only for these shysters to cancel our appointment 15 MINUTES before time...as we were pulling up at the property. Apparently someone has done the paperwork without viewing! Luckily I meet a lot of people in my job so will be passing on my thoughts to all.

Do not use this company. I've amended this comment in reference to yours. Actually the lead tenant my ex partner left without notice - nothing to do with me as we had split up in Feb 2015 and I had vacated the property and provided evidence of this to yourselves. All payments were made in full to yourselves when I resided in that property were they not? My issue was that I think another deposit should have been taken from him and mine returned as you allowed him to sublet the property. I showed David evidence of text messages from my ex partner that he had someone else living there which was not part of the tenancy agreement. My deposit was taken for the lead tenants mistakes simply because you knew he wouldn't put another one down although David had a meeting with me and promised to get a deposit from him. The reason this review was giving in 2017 when our last dealing was in 2015 was because I was searching as estate agency in Derby. Saw yours come up and it offered me to write a review so I did!!!

left the property early, paid full re-letting fee even though it was only three months to the end of my contract. only to find out that they have listed the property in the market as available at the date that my actual tenancy runs out rather than "available Immediately", so that they can charge the landlord full re-letting fee in three months. I called them to see why they have done that and they changed the dates immediately to "available now" and outright denied such thing has happened.