Hi Viktoria. I have looked through our system and we do not seem to have a record of yourself as a tenant. If you were residing in a property with someone else as the lead tenant then please let us know. This is the review page for the Derby branch of Martin&Co and as we are independently owned, we are not directly connected to other branches. If it is with a different office could you please remove the review? If it is with the Derby branch then please contact the office with the property in question on 01332 650068. Thank you

Dear Michael, I do apologise that you were not happy with being charged £20 for your keys, however we do recommend on check-in with us, that you get a spare set cut for yourself as we do charge £10 per replacement key as you are given your first set of keys for free. There is a check in and check out report conducted before and after the start of your tenancy, and we do ask you to leave the room in the condition you found it in order to reclaim your full deposit. Our property manager felt that your room was not suitable for a new tenant to move into, therefore a deep clean was conducted. If you would like to discuss these issues further then please do get in contact with the Derby branch on 01332 650068. Thanks

Dear Bill Chambers, I cannot find any record of you on our system, as a landlord or a tenant. At Martin&Co we are a franchise and do not have a direct link with other branches. Could it be you are dealing with a different Martin&Co in the UK? If this is not the case, I would appreciate if you would get in contact with the office on 01332 650068 with further details of your property, so we can help resolve any issues. Many thanks, The Martin&Co Team.

Dear Simon Tim, I can see from our records that you have been in tenancy with Martin&Co for just over five years now. I cant see any issues regarding outstanding maintenance and I have confirmed this with my assistant property manager. The notes saved to your record suggest no outstanding issues also. Could you please call the office to discuss the matter on 01332 650068 and we will be happy to help. Many thanks, The Martin&Co Team

Hello Martin&Co (Derby) is a family run business and we were concerned to read that you feel you have experienced a slow service. We have investigated, and can confirm that your deposit was dealt with in line with Deposit Protection Service guidelines. We have no record of you requesting a reference, and although we are under no obligation to provide a reference we would be happy to do so in the future should you require one. Please contact the office directly on 01332 650068.

Dear Shannon, I am slightly confused with this review as you moved into the property with us in March, and are still currently a tenant. As you are still residing in the property until next year we would not be able to return any deposit to you yet. I can assure you that no member of staff at Martin&Co would ever come to work hungover, and we pride ourselves in being experts of the local area. The staff member who did your viewing, previously lived close to your property so would have a good insight of the local amenities. You have an inspection with us next week (rearranged by yourselves to accommodate your availability) so please feel free to bring up any maintenance-related issues to my property manager, or alternatively please call the office to report these on 01332 650068. Many thanks, The Martin&Co Team

Hello thanks for taking time to leave a review, however Martin&Co did not manage the property you have been living in, the landlord managed it. Please contact your landlord directly to advise regarding your deposit.

Hello Fay. Unfortunately we have no record of you as a tenant in any of the properties we manage. Please contact me on 01332 650068