Good morning Kirsty. I thought I had covered the issue in your other review but it looks like I misunderstood your complaint, so please accept my apologies for that. I've had a chat with Matt and he explained the situation to me thoroughly. Once again, I can only apologise for the misunderstanding and it is obvious that we had not communicated the rent amount and frequency thoroughly enough to the tenants, which is not great at all from us. The last thing the girls needed was a nasty surprise like that during what must have been a very trying time for them. We have learned from this error, and the latest update to our system allows the tenants to put the frequency and amounts of payments on the tenancy agreement themselves so they know from the start what the landlord expects from them. Again, they were a really great set of tenants and I remember when the first tenant moved in I was more than happy to carry all her boxes of belongings from her car up to her attic bedroom to help her move in, myself. The point being, we do genuinely care for our tenants, and we are not out to upset them. Please do not hesitate to contact me direct should you have any further complaints (matt@redbrickproperties.co.uk). All the best, Matt (Director).

Hi Ellis, thanks for the feedback, although not what I like to hear one of our tenants have experienced. Please would you let me know which property you have moved into and we will get this sorted out straight away. You can contact me direct on matt@redbrickproperties.co.uk and I'll get straight onto it. Again, please accept my apologies, Matt.

Hi Dan, I see you were in the Chestnut Avenue property last year. Please would you get in contact direct to my email (matt@redbrickproperties.co.uk) so we can have a chat about the lack of service you feel we provided during your tenancy. Thanks, Matt (Director).

Hi ET33, please would you let me know the reason behind your review. We don't have many ET's on our system and without a full name I cannot identify who you are. You can contact me direct (matt@redbrickproperties.co.uk) if you wish. Also, I see that you have only ever left one review (this one) so I am guessing it may be fake? If not, please contact me so I may respond. Thanks, Matt (Director).

Hi Toby, apologies for not responding to this sooner. As you have not left a reason for your review it is difficult to answer. I have looked you up on the system and see you are currently into a second year living in a Redbrick Properties house. Please let me know where we are going wrong so I can put measures in place to ensure you are kept happy with the service we are currently providing. All the best, Matt (Director).

Hi Rachel, I am very sorry you feel this way. I will look into your tenancy and find out where we went so terribly wrong. Please accept my apologies for any lack of service you received.

Hi Karen, please would you let me know which of our properties you were in? I cannot find you as a tenant on our database. Are you sure you have the right property company? We are based in Leeds.

Hi Kirsty, thank you for your review. Although not what I want to read, it is honest feedback that allows me to make positive changes to the way we operate. I remember when you and your husband visited the office at the beginning of Hollie's tenancy. You were not happy for a number of reasons of which were all justified, and I assured you that we would put everything right. It looks like I failed in my promise to which I apologies for. We did make many improvements for Hollie and her co-tenants such as re-decorating and re-carpeting the house for them as well as a new microwave, bedroom furniture, mattresses etc... But I am sorry we could not have done more. I am not sure what you mean about 'demanding money' though. We did make a deduction for cleaning at the end of the tenancy, if that's what you are referring to? Either-way, I will have a deeper look into this tenancy and see where we could have done better. Kind regards, Matt (Director).

Hi Regy, thank you for your feedback. Your deposit was returned on the 4th August 2020 at 3pm. I've had a good look through the message thread and I cannot see any messages from you regarding your deposit. Please would you forward these to me directly and I will investigate straight away. (matt@redbrickproperties.co.uk). Please understand that if there is anything you disagree with in regards to the deposit return you have the right to contact MyDeposits and they will arbitrate between yourselves and the landlord. They are a great service to use at no cost to yourselves. I look forward to hearing from you.

Hi Ollie, as with my reply to your housemate Oliver Johnson, your experience at Ebberston Terrace really was not the best and I take it on the chin as we definitely made errors. Like I said to Oliver, although you received a rent rebate and deposit rebate, what would have been good would have been if the issues had not happened in the first place, and when they did arise, we had dealt with them more efficiently. We have definitely learned a lesson from this experience! Please accept my apologies and I wish you all the luck with the future. Stay safe, Matt (Director).