Redbrick have been a nightmare since the beginning of our tenancy. When we tried to move in, both bathrooms had been ripped apart and the house was unliveable. During our year we’ve had many problems with the plumbing. They’ve incorrectly charged us 3x for issues with plumbing which was obviously not our fault. Although they said they will investigate this, we haven’t heard from them in more than a month. Please don’t be fooled by the other reviews for this company as they’re most likely fake

If i could give ZERO stars I would. Absolutely appalling service. They are always demanding you get all the paperwork to them ASAP but they will ignore all your emails with you asking questions and questions about getting your deposit back. SINCE finding someone to replace me in a house owned by redbrick they have repeatedly ignored my request regarding my deposit. I could ask multiple questions in multiple emails and surprise surprise the question about returning my deposit is ALWAYS ignored. Nearly three weeks ago they asked for my bank details only to NEVER RETURN MY DEPOSIT, got one of my housemates to email about my deposit they responded to her email but IGNORED the part where she was asking them to give me my deposit back. AT THIS POINT they have to be CROOKS there is no other explanation. POOR POOR SERVICE.NegativeResponsiveness, Quality, Professionalism, Value

I would not recommend this agency at all, had many problem throughout the tenancy through this company. Firstly, the day our tenancy was meant to start we could not move as the whole property was dirty. When we went there was remains from the last tenants, it had not been cleaned and was frankly disgusting. When we finally did move in, many of the compliances did not work and furniture was broken. We then had to report all of these issues and many did not get resolved the whole year we lived there (such as the dishwasher). As we had to find our own accommodation for the night we were not able to move in the company refunded us £15 each but this came through in January (7 months after moving in). Throughout the year many issues occurred in the house such as having rats in the celling and sinks etc breaking. Redbrick Properties often ignored our messages, this was obvious as they would message something else unrelated back. Also, when new tenants came to look round the house, less than 24 hours’ notice was given. In January our house got broke into through a window, items from the house was stole as well as a key for the house. Redbrick Properties took 4 days to change the locks so all the tenants lived in fear of getting broke into for these days. The price to change locks was overpriced and was taken all out of our deposit. We were not allowed locks on our doors which would have prevented items being stolen in the first place. Over the coronavirus lockdown many of the tenants stayed in this property and Redbrick decided to have decorators around the house to paint all the bedrooms. We were given less than a days’ notice and it seemed very unessential and unprofessional to be put at risk and have extra people round the very small house in the middle of a pandemic. Furthermore, none of this decorating benefitted us as we would only be staying here 3 more weeks and no thank you was given to us after putting up with constant disruptive decorating for 5 days. Finally, when trying to get our deposit back from this tenancy it took a very long time and much of it was deducted from matters out of our control. Such as, a door being off its hinges from the decorators. Overall, this letting agency is very poorly run and has caused much stress on all the tenants living at a property with them for a year. I would not recommend it to anyone.NegativeProfessionalism

Incompetent staff members throughout, dishonest practices absolutely shocking avoid this company at all costs.

Me and my Housemates are shocked by how unprofessional redbrick ended up being both with the return of the deposit and with the general maintenance of our property.

No humanity, no care, and no diligence. (please ready fully) Hi guys. My housemates and I, had an ok run with this agency at first, in the sense that that place was clean on moving in and they seemed friendly but later on in the tenancy, it is almost like they became lazy. There was a severe lag in them coming to fix things that needed fixing, our freezer was left broken for 5/6 months. They made conditions before they sent anybody out & wanted us to defrost it ourselves (the constant over-frosting was half of the issue) before they would be willing to send a professional to come and check it out and fix the issue themselves. I ended up googling how to fix the issue and did it myself (THAT IS NOT MY JOB). After I complained that the shower temperature and pressure had dropped, it took them just under ONE MONTH to send somebody to come and fix it and even then he was in and out in five minutes and left the shower button stuck which was worse off than when he started!! The downstairs shower was not used for the rest of the tenancy... which meant 5 people using one shower. They brushed us off so quickly when we complained about a random ant and moth infestation. And again we were left to go on google and deal with the issue ourselves. Again their was no support from them, except a one liner I got sick of hearing "it happens sometimes". Anyway I am a patient person and ignored all of these red flags.. My main issue was after moving. Honestly, if you ever want to see your £300 deposit again, just look elsewhere. They have embedded into the contract a handful of obstacles the tenant has to jump through to even begin the process of a deposit return. It involves calling the council, about council tax which obviously we wouldn't be paying because as long as a household is occupied by full time students the household is exempt from paying a penny. The agents know this as they did background and Uni checks before we were even able to move in to their property... just one unnecessary task they demand before beginning the process of returning deposits. Somehow they are demanding we contact our enegy provider to make sure we have "paid all fees" even though they know that their property is all bills included and we pay for energy through them!! I don't understand at all! After informing them of all of this, it's like they purposefully take days to reply absolute rubbish that sounds like they've taken sentences out of their contract. I am extremely disappointed with them, I have missed out on so many beautiful houses because I don't have that deposit to pay for a new one at a new place. Matt Williams, Stevie Padgett, Mark Phillipson, are the ones who 'handled' our deposit return so poorly. If this is rectified I will be updating this review but right now, they do not even deserve the one star I have given.

If I could give less than one star I would, horrible communication and allowed us to live in a house where the roof was caving in on us due to poor plumbing. When trying to get back our deposits they were unhelpful and adamant that the house required 13 hours of cleaning when all that was possibly messy was the skirting boards and water stains on the faucet. Completely unreasonable company and should be avoided heavily if you want to have a nice student house.