Good morning Hannah, many thanks for taking the time to leave a review. Obviously, I would have preferred it to have been more favourable but all feedback is good to listen to. I've spoken with Harry who has explained he should have communicated the terms and conditions of the 3 Months Free Management* offer clearer to you from the off. So, please accept our apologies for this. We are able to offer 3 Months Free Management* on 12 month tenancies only, and not 6 months as you requested. It just wouldn't be financially viable once we had carried out a free 360 Degree Matterport Video as well as all the social media targeted marketing we do for our landlords. Then there's all the viewings and administration that goes into ensuring the tenants pass the Right to Rent checks and the processing of applications. We would operate at a loss unfortunately. When Harry came to me and explained he had met a really great landlady who had an excellent property to market, but only wanted a 6 month tenancy, I explained to him we would not be able to offer the free 3 months management, which he would have explained to you. He then came back to me to ask if there was anything at all we could do for you, and because he was so sold on both yourself as the landlady and your property I agreed to give you one month free management, which we have never done for anyone else. Harry then communicated this to you but I believe he did not hear back from you. So, once again, I am sorry we did not communicate our terms and conditions of the offer correctly, and we will most definitely learn from this. The offer of one month free management which was a bespoke offer is still there for you, and I can promise you would not be disappointed with the service. Kind regards, Matt (Director).

Hi Rob, thanks for taking the time to leave a rating. I've had a look through our records and can see that you have not been a tenant with us this year, although I see you lived in Headingley Mount between 2019-2020. From all accounts the tenancy looked to go rather smoothly, although I see the landlord deducted £50.00 at the end of your tenancy for a house clean. Please feel free to contact me directly if there is anything you would like to discuss about your tenancy. My email address is matt@redbrickproperties.co.uk. Many thanks, Matt (Director).

Hi Sean, thanks for the review rating. I see you were a tenant at Graham Street and you left this rating around the time of your deposit return. Please would you email me (matt@redbrickproperties.co.uk) and let me know where we went wrong with our service. This will help me make positive changes to the service we provide to our current and future tenants. Thanks, Matt (Director).

Hi Jasmine. I cannot find you on our database, so please would you check you have the correct company. I'm happy to have a chat with you if you wish to call me directly on 0113 2305552, or if you would complete the feedback section if you believe you do have the right agency, I would be interested to hear your review. Many thanks, Matt (Director). 03/08/22 - Hi Jasmine, I'm still waiting to chat with you. Or, if you have realised you were not one of our tenants but another company, please would you remove this review and put it on their Google Review instead. Many thanks, Matt (Director)

Good morning Frazer, thanks for your rating. Not what I like to see by any means. I did some investigations into why you may have given us this low rating and see it was at the same time as one of your messages to us went unanswered for 12 days, which is not good enough on our part. I see you were given your full deposit back at the same time so I can only assume our lack of communication was the reason. Just so you know, since this has happened our web-developer has completed an update which now makes any unanswered messages very apparent so we do not make this mistake again, so I must thank you in making us aware of this issue. Please accept my apologies for this and I wish you all the best of luck with the future. You were great tenants and we'd love to have you back again one day. Many thanks, Matt (Director).

Hi Joe, thanks for your feedback. I see you lived in Village Place last year and the deposit return was definitely a rocky one. The landlady wanted to be involved in this process following her contractor visiting the house and finding things that should not have been in the house. I am sorry you thought our service let you down. I will definitely have a look back over your tenancy and see where we could have served you better. Please accept my apologies for this. Matt (Director).

Good morning Deimante. I understand that you may not be happy with MyDeposits' decision to award your claim against the cleaning to the landlord, but on the evidence presented I really do feel it was the right decision. With regard to the electrics I can see you reported the job on the 24/09/20 and it was completed by the 30/09/20. This is too long in my opinion and you should have been kept informed over those 6 days exactly why it was taking longer than expected to complete. This has taught me how important communication is between the agent and tenants when an issue occurs. We have now put a process in place to keep tenants updated when issues cannot be fixed immediately. With regard to you having no hot water, there is nothing on FixFlo to suggest this, although the landlord did replace your electric shower in January. It's never good to receive a bad review, but I understand your frustration which we will learn from. I wish you all the best in the future. Kind regards, Matt (Director).

Hi Oliver, your house at Ebberston Terrace did turn out to be a nightmare and I can only apologise for that. Our fault totally as we trusted a new building company to install two new bathrooms for you, but they managed to get the plumbing totally wrong, hence having to have another company reinstall them. Yes, we managed to get a rent refund for you but still, not what you need going into a new house. With regard to the heating issue, I'm glad that we had that fixed for you, although I would have preferred if the engineer could have sourced the parts quicker. The leak that occurred was unfortunately due to a build up of hair in the shower drains. This happened twice over the course of your tenancy, hence the deduction from your deposit. I made the decision to refund this back to you as recognition of the issues you had previously had when you moved in. So, I apologise for the issues you encountered. We learned a lot from this experience and as a result have put measures in place to avoid this in the future. You were a great set of tenants and I wish you all the best with the future. Kind regards, Matt (Director).