Harry was very helpful when we had any questions or enquiries about the property

the staff that work for redbrick are the reason I'm still with them... everyone is polite friendly and personable... the new communication system set up is great for quick and easy correspondence although whenever I have had a query I have spoken via phone or email... never had any issues getting in touch with someone... any issues/problems that have arisen (which have been few) Teresa Gray has resolved without hassle again providing great communication and she left me feeling like she genuinely wants to do best for the tenants which is the reason I will most likely stay with redbrick in the future

This is my first year with Redbrick Properties and have nothing but positive feedback. Have dealt with Teresa Gray from the beginning, they have been very helpful and very quick in responding to any queries or faults we may have had with the property. Would highly recommend to anyone to use this letting agency.

Recently rented with Redbricks, after some misunderstanding in our deposit Mark was very attentive and follow up directly with us. The issue was solved with a good resolution for both parties. If you have a problem with your tenancy, I suggest you speak to them as they are kind and willing you to have a good experience even if your contract finish.

Couldn’t be bothered to inform us that our viewing had been cancelled and the property had already been let. Unprofessional tone both on the phone (I think we may have woken the guy up - at 1:15pm) and over email. EDIT: After posting this review the director of the company contacted me within 24 hours to apologise, find out some more information and assured me steps would be taken to address the matter. Very impressed with the customer service and professionalism of the management team and hopefully issues like this will not be recurring.

It was a very stressful experience for us to move into the property due to the awful condition it was left in. This meant upon moving in we had a lot of work to do in terms of reporting issues and logging repairs, far from ideal when having to start a new university semester and move home. We had cleaners come round twice to clean the property before we moved but both times they did not clean the specific areas requested. This was upsetting and made us concerned about the level of service that was going to be provided to us by Redbrick Properties during this tenancy. However, the former Maintenance manager Chelsey Illingworth put our concerns at ease by being incredibly responsive on emails and made a point of calling directly to discuss the issue. To ensure the job was done correctly, Chelsey came round to sort it herself, we are really appreciative of her efforts and how she empathised with us over these issues. Over the next couple of months Chelsey was amazing in responding to many other issues with property and ensuring all faults were responded to and repairs scheduled. As someone that struggles with anxiety, it was a huge comfort and reassurance to know that she would take the time understand the issues, be empathetic with our concerns and respond quickly. In my 3 years of living in Leeds, I have used several other housing agencies and have had to endure slow replies, a lack of concern or care and an overall disinterest in any faults with the properties. This year I have been blown away with Chelsey’s level of communication, attention to detail and customer service she provided to us. Sadly, she is now no longer working at the company. Overall, I have not been impressed with Redbrick Properties as they expected us to live in a property left in very poor condition including faults such as loose floor boards, blocked drains and a broken fridge. Those are among the issues that have been sorted however there are many that are left outstanding and are yet to be completed.

I had a look at one of the properties which was nice. Ryan showed me around the property, he was very welcoming and easy to talk to. He was also very helpful and as thorough as he could be with his tour!

QUALITY DROP AFTER START OF TENANCY. Redbrick properties seemed very helpful and had excellent service while initially looking for houses as new clients. After the contract was agreed and we moved in however, there have been many issues, primarily with communication, but also with property maintenance. Issues have been left unresolved for months. I cannot recommend Redbrick after our experience. - This was my initial review for contrast: (Staff super helpful and supportive, had a great experience and was able to get set up with a property with ease, despite being a student with no prior experience. Joy and Harry were really great :D Would definitely recommend!)PositiveProfessionalism