Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ��

Day 2 without heating or running water at all due to a water leak which is damaging the landlord's property. No offers of assistance or support whatsoever from Chancellor's. Despite them fully managing the property. The Landlord has also contacted Chancellor's to no avail. My family awoke to a freezing cold house with only the wood fire keeping us warm over the Christmas period. I have emailed the directors, and received no response. I have contacted all available numbers, and been told I cannot speak to a manager, cannot have my call escalated, cannot even know the name of a manager, but that they can send an 'urgent memo'. Several of these 'urgent memo's' have been sent since the first time someone answered the phone, at 9:04 yesterday. I have been directed by several call centre staff to speak to the Newbury branch, who are "open until 5pm today" (yesterday) despite them not answering the phone. Having driven down there with my two year old, paid for parking and walked to the branch, it was closed. All day. I have no further routes to take outside of social media, and I am at the end of my tether. Absolutely disgusting.

I am in the process of buying a maisonette in High Wycombe. The service I received from the High Wycombe branch was great, viewings were easy to arrange and the estate agents knowledge about the property was great. I put in an offer which was accepted on the the 4th September. However, next I was put in touch with a 'sales progression advisor' from Bracknell, during the first phone call, on the 8th September, he told me he would be keeping track of the progress of the sale and would update me weekly. I emailed on the 1st October and heard nothing back. I still did not hear from him again until I emailed him on the 26th October! I am a first time buyer and was led to believe he would be there to answer any questions I may have and help to move the process along but getting in touch with him is near impossible and he has not even had the decency to respond to my last 2 emails. This was not the sort of service I was expecting to receive from a company like Chancellors and once this sale finally goes through it is not a company I will be using again and would not recommend them to anyone else!

Rubbish! Centralised service and changing staff so lack of consistency.

I would like to say that I have found chancellors shockingly bad as a tenant. I will never be using them again

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Useless service from the Bracknell office for tenants. If you need help you are not getting any.

We are currently tenants renting a Chancellors property in Headington and are very unhappy with the treatment we have received from the Headington team. We were given 25 hours written notice that an open-house viewing had been arranged at the property we are currently renting (and living in with our young daughter). When we politely asked for this open house viewing to be rearranged for different date as we had guests coming to stay (arranged over two months ago) and that it was really inconvenient for us, we were told that this was not possible and that the viewing would still be going ahead. We have been very reasonable and helpful about previous viewings of the property and feel that this treatment shows little regard for the well-being of us (your tenants) and certainly does not make us feel that we are being allowed 'quiet enjoyment' of our house that we are legally obliged to.