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Ringley Limited

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Appalling services and non professional operations managing property renders substantial decrease in value of freehold investments if they are used.

1.00 /5

Rude, ignorant, unhelpful and absolutely do not serve their customers as they should. If Ringley are managing agent on any property I would avoid it or get together with other residents and get them replaced.

Reply from agent

Hi Steve If we have a rogue here at Ringley I would be pleased to discuss this with you my name is Kate Robinson and I am head of estates. As I cannot find which property you own that we manage can I suggest that you reach out to quality@ringley.co.uk so I can make a difference to how you feel.

1.00 /5

The most appalling managing agents I have had the misfortune to deal with! Rude and unprofessional. Now whenever I am looking to purchase an apartment, I check Ringley is not the managing agent and if they are involved in any way, I will look elsewhere.

Reply from agent

Can you let us know who you are and at what building you live as it is difficult to see what we can do to help and turn things around as your profile just shows as NT01 if you email me at quality@ringley.co.uk my name is Natalie and you have my word that I will look into anything and everything that is causing you concern, see what can be done and report back to you. Alternatively you can call me on 0207 267 2900 and ask for Natalie Birmingham. Clearly something has gone awry but I am here to ensure we pull together as a team to get you the service you deserve.

1.00 /5

1 star is too much but couldn’t review with less. Moved into a new build, charged everyone incorrectly for 2 years, promises made and broken (never tried to redeem themselves), windows cleaned after 18 months moving in. Broken window replaced 12 months after moving in. Tried to claim it wasn’t broken when I moved in, despite when reviewing it with their agent sharing the photo before my moving in date he agreed it needed to be replaced. Also claiming it never happened to anyone else (yet 5 other flats out 50 having had the same issues. If you want to discuss other issues before using ringleys as a property management company you can contact me or the Samaritans, as ringleys leave you questioning everything and in a futile/ is it worth it state. However having now moved property managers, you realise how much better everything can be!!

1.00 /5

Disgraceful company, hide behind parking management firm who are fining a disabled tenant of theirs £100 a day for parking in a disabled visitor bay of which there are 8 because the space she is allocated with her property does not allow her the space to get in and out of her vehicle. This company or more-so its directors will not make the necessary adjustments under the equality act to allow this wheelchair user to park in a space that she can get in and out of. Disgraceful people with no Empathy!

1.00 /5

We pay more than £2000 services charge per year for nothing. Almost two months no one come to do the cleaning. I called few times, they always say will find out what happened. Then nothing happens.

Reply from agent

Dear Haiyang Lu I have contacted the cleaners for your building as I can see they attended twice in October, with their most recent visit being the 26th October. Could you please email me at quality@ringley.co.uk so I can forward more information onto you, unfortunately I do not have an email address for you on our system.

1.00 /5

Lift broken for 3 weeks and counting… it makes the £240 a month service charge for our little 1 bed flat feel not worth it at all… especially when every time something goes wrong we have to constantly chase Ringley. Photo also shows dead maggots in the bin room. Apparently £600 a year goes towards steam cleaning of the bin area. No clean in the past 2 years so what has happened to the £1200 ?

1.00 /5

How are people saying 5 stars to this management company? If I can give them 0 stars, I would. This is a company that does not care about their properties or the tenants who live in it. This is a company who loves to over charge, ignore our concerns and refuse to fix issues that have been ongoing for weeks - months. One example (out of so many), we have been charged for window cleaning since we moved in (which was in September 2020) but not once have they cleaned our windows. Yet, they're charging us £1200? How is that acceptable? Another issue has been that our one and only communal elevator has been out of service for almost a month and there hasn't been one person who has come to fix it or even check on the issue. The property manager, the company as a whole has been utterly disappointing. Please check who is your property management company before purchasing property!

Reply from agent

The windows at River Heights are cleaned twice a year. The elevator have had problems and finally the drive belt (a major part) required is not in stock in the Uk and is being fitted this week. We have escalated the matter through every channel with Otis, including on Twitter. And Jon Beckwith, Independent lift engineer is engaged also. We expect the lift to be transformed by the new drive belt and have out notices up on site that people jamming the lift doors open will be recharged for damages caused and that people must ask the 24 hour concierge to escort them and use the lift key when moving in and out - as this will help reduce lift failures. We are acting on all recommendations given to us by the equipment specialists but are happy for any other input that you can provide. If you are not receiving regular updtaes pleaee go ask the concierge to add you to the system. And if you would like us to arrange a call with Otis and you so you can hear 1st hand what has been going on we can arrange that too.

1.00 /5

Terrible terrible service. I live in a flat managed by Ringley. I have experienced nothing but incompetence and empty promises. Stay away.

1.00 /5

Dismal and extremely bad customer service. I was constantly chasing them as their promise to call me back never materialised. I would not recommend using them to manage any rental property. Avoid at all costs. Horrible horrible Company.

Reply from agent

Dear Kyriakos, just reaching out to see if things have got better, we have run some 'what good looks like training' and are interested to reach out with those who identified we needed to improve to see how it is going now - happy to hear more my Natalie Birmingham - my email is sitesetup@ringley.co.uk

Contact details
Sales Phone:

020 3318 6975

Sales Email:

info@mbmringley.co.uk

Opening hours

Unknown

Address

1 Castle Rd, London, NW1 8PR, London, UK, NW1

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