Dear Ruth we are sorry to hear that and very sorry that you felt we were rude to you in 2014…all we can say is that the team has changed and if you would ever be prepared to offer us a second chance , we would welcome the opportunity. We are canvassing in your area as the market is still very busy despite the stamp duty holiday ending and we need to replenish our stock as we are selling what we have. Kind regards Goodfellows Morden.

Dear Waqar , we are very disappointed to see this one star review and would be happy to discuss this with you please feel free to call me : Martin Humphreys 07899842705 Director at Goodfellows .

Dear Mr Palmer , we are very sorry to hear about this situation. During the Covid-19 pandemic our canvassing material has been dealt with centrally and has been distributed by the Post Office , so we can only presume that as we have paid for the distribution they are not considering the leaflets to be junk , which we can only apologise for and would perhaps suggest that you could hopefully ask your postman / postwoman to refrain from putting them through your letterbox. We would fully understand you doing this and can again only apologise to you for the inconvenience this has caused. Kind regards Goodfellows Morden.

Please call Martin Humphreys Director at Goodfellows on 07899842705 or email to martin.humphreys@goodfellows.co.uk and this will be in confidence. 13/04/21 as yet I haven’t heard from you and I would be very pleased to speak with you . Martin

Hi Saffron would you be able to give me some more details please as I can’t find you on our system. Please email martin.humphreys@goodfellows.co.uk or call 07899842705.... kind regards Martin Hi Saffron we have now spoken to the lettings negotiator involved and he acknowledges that he didn’t call you back that evening as he was on appointments but he called you and left a message and also followed up with an email confirming he had left a message all before 10:00am the following morning. We are disappointed that you felt this warranted a 1 star review. Kind regards Goodfellows Morden Lettings

Dear Vanya Marionva, I am sorry that you have rated our service with a low score, we have spoken to our property management team and they said: The tenant called up after having sent a receipt of the one weeks deposit being refunded which she asked me what does the dates mean on the side if the deposit was paid in sept why was it transfer out on in May which I had advised the tenant that the deposit was only registered for a year which because they had stayed on at the property I had to be registered again however she can ignore the dates a this is something for our on purpose however we can see on our system the date we had received the deposit, I then confirmed the original deposit amount and how much I had refunded to the tenant which she was happy with the breakdown and the figures. The tenant then phoned back 15 mins later with an attitude stating she does not understand the dates why are they on the receipt which I explained this is something for outside which she should not take into the dates she then asked me did I just say “oh god” which I said sorry no I didn’t which then she said whatever so I stayed on the phone silent waiting for her to explain what she doesn’t understand once she had explained the dates once again I started explain the full breakdown of her account with being interrupted every min I just stopped talking until she was ready and then asked if I could explain to her which then she said no its fine it doesn’t matter so I said are you sure which he then put the phone down Jeannette was also there and heard every part of the conversation. I had released 8 deposit today and did not have anyone speak to me with an attitude once they had received their confirmation apart from this tenant she also then started shouting saying I’ve had enough of Goodfellows every time I call there is a p-problem which I said ok I apologise for that being she put the phone down. I believe this is unfair as I have never had a bad review with anyone but happened to have this with a let only tenant when I have had let only tenants leave 5 start review therefore.

Dear Peigm1987 We are disappointed to see you’ve left us a one star review without any explanation as to why? Our team has found you up on our system and believe you are a tenant for one of our managed properties. Our property management team has spoken to you previously advising that works are being done by the Landlords contractors- they were instructed to do works which we have been informed have been completed. Our team has also had long discussions re these issues with the landlord as was being dealt with by another staff member who is off sick at present. Our property management team emailed you on Friday and left messages asking when best to call. They also emailed you again today. As yet no call back or response. For us to resolve your reason for a low score please get in touch with our team who have been trying to contact you.