Dear Ricardo Jover Acosta I am sorry you have taken the letter personally, as it is my understanding letters of a similar format were sent to all tenants in the block at the management companies request, due to someone playing loud music at unsociable hours. The letter does explain what the possible consequences could be should the request be ignored; however, as it appears it was not you there is nothing to worry about. It is unfortunate that not everyone living in the flats are as conscientious as you as this is what has led to these letters going out. Please be assured it was never Goodfellows intent to anger or upset you and hopefully the individual that was playing the music load has now stopped. Kind regards Stephen Offield (Business Manager)

Dear Su, Thank you for your feedback. When taking the property. We negotiated a £100 reduction on the rent, offered our services without paying any administration fee; if you moved into the property before the festive period and offered three further viewings on the property. All documentation signed by you and husband was to take the property as seen. A full electrical certificate was done on the property and was deemed as safe. Just before the move in. Your husband requested the property to be modified. Which we advised the landlord was not willing to do at this stage, because of the reduction in rent and deemed the property safe. Sharmila, then renegotiated on your behalf and all your requests were finalised. Your husband then decided you both still didn’t want to proceed with the property, because there were other issues wrong with the house. We felt we have acted extremely courteous at all times. Unfortunately we are merely the messengers and expressed this on serval occasions, between both landlord and tenant. Has part of our process if you withdraw from tenancy the reservation fee paid would be non-refundable. Due to the erratic behaviour and further requests made after we managed to negotiate your requests, we felt it would be best to offer you a full refund and the landlord also felt this was the best option to take. We wish you the best of luck with your property search.

Dear Kelly we are sorry to hear about your experience, we have passed on your complaint on to the manager who will do a full investigation and get back to you. The manager said: The applicant was booked in at 2pm on Saturday. The tenant Annie of the property were made aware there were two time slots of viewings on Saturday. The applicants partner knocked on the door, Annie had left for work and Annie’s partner was not aware of the second set of viewings so refused the access to the applicant. Chanade was at another property and was filling in an offer form which is why one of the negotiators were running late to the appointment so that’s why they weren’t there when they arrived. We have since called and apologised to Kelly.

Vania Marinova, we've noticed you have changed your review from a 5 star to a 1 star and have left multiple 1 star reviews on our Google business page.

Dear Jessica, We have carried out a full search on our data base and spoken to our Managers, Property Management team and they do not have you listed as a tenant of Goodfellows. It has now been over 2 months and we still haven't received a response form you.

Dear Diogenes C. We do require specific documentation, this is clearly stated in our important information form; signed by all tenants prior to references. Any personal data is stored, removed and destroyed according to GDPR. Should you wish to discuss the matter further please contact the lettings manager Sharmila.vythilingum@goodfellows.co.uk

Dear Olly We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a customer of ours, we would like to investigate this issue further, please contact Stephen Offield immediately at Stephen.Offield@goodfellows.co.uk so that we can resolve this issue immediately. It's now been a week since this review was left and unfortunately Olly has still not been in touch with our agency.

Dear Diogenes C. We do require specific documentation, this is clearly stated in our important information form; signed by all tenants prior to references. Any personal data is stored, removed and destroyed according to GDPR. Should you wish to discuss the matter further please contact the lettings manager Sharmila.vythilingum@goodfellows.co.uk

Dear Diogenes C. We do require specific documentation, this is clearly stated in our important information form; signed by all tenants prior to references. Any personal data is stored, removed and destroyed according to GDPR. Should you wish to discuss the matter further please contact the lettings manager Sharmila.vythilingum@goodfellows.co.uk

Anik - we would like to understand further the reason for your 1 star review - please contact Tracey-Anne on tracey-anne.green@goodfellows.co.uk with more details