I put more effort into writing this review than they do looking after their customers

WORST LETTING AGENT IN THE COUNTRY. AVOID AT ALL COST! TERRIBLE SERVICE! TERRIBLE TREATMENT OF CLIENTS! TERRIBLE COMMUNICATION! The team at Belvoir are the worst company I've ever had the displeasure of dealing with, 1 star is definitely too much. They provided me with a completely sub standard flat in Newcastle for £625 a month, the flat was covered in mould throughout, I had no hot water or heating for well over a month, the washing machine broke on numerous occasions and flooded the kitchen floor leaving me with a mess to clean up, thus adding to my already stressful and busy lifestyle all of which was 'my responsibility' additionally they put you in a catch 22 situation and inform you that you are not permitted to carry out certain tasks, then upon leaving the property charge you for this. A working example would be the fact I was not permitted to paint the walls as I would have been landed with a charge for doing so, but upon leaving the property I was charged a fee for the painting of the walls, even though the walls were damp and covered in mould. The customer service this company provides is completely sub standard and that would be being nice. Considering the extortionate prices they charge for their awful properties, you'd expect some light at the end of the tunnel, but no, there is but only poor value for money on every aspect of their letting abilities. The team at Belvoir (and even the Director of the company!) will do everything in their power to be as awkward as possible to make your let as displeasurable as possible and ensure that you're never happy with the property you are paying for and residing in. The blame will always be relayed to someone else, including yourself at a last resort! Just as long as it is not Belvoir who is in the blame they really don't care, even if that means lying. If you're a student wanting to rent a property with Belvoir, from experience, I strongly urge you to reconsider and look elsewhere! You'll be treat with little to no respect and will get 0 value for money and be left with ridiculous reasons in which they wish to claim for damage or reasons to take money from your deposit. If you're looking for a letting agent who will never accept responsibility for any problems that occur and will either ignore your request to resolve them or just laugh and try and shrug the serious problems off then Belvoir are the company for you! If you are reading this, it may seem over the top and as though I am someone who complains and does this a lot. However, it's simply the first and most honest review of a terrible company I have ever created.

TAKE YOUR MONEY AND LEAVE YOU HANGING! -Costumer service appalling, been repeatedly hung up on the phone when trying to discuss issues with property. -Emailed on day one to request small issues be fixed, one of several issues were eventually fixed. One issue which wasn't fixed was the living room door, this eventually resulted in myself and flatmate being locked in the living room when the door handle became unusable. -Waited almost a month for the referencing to be checked before I was told 100% that I had secured the rental. -Being charged for a replacement carpet even though the damage was there when I moved in and was mentioned to them when the inventory was signed. -Inventory was issues 11 days after moving in -Inventory was incorrect, stating kitchen needed painting but when we moved out all of a sudden they claimed it was freshly painted when we moved in. -The deposit has been disputed for weeks now before going to DPS, with blatant lies being told on their part. -Have not been allowed to see the checkout report. And finally I was accused of purposely sitting on the sofa rubbing my feet on the carpet in order to damage it... NO STARS IS NOT AN OPTION! *Update- Upon disputing the charges given on moving out, the DPS (Deposit Protection Service) judged the majority of their ridiculous claims to be false and our deposits were returned.

Do NOT use this estate agent. Doesn't matter if you have found the perfect flat, it will never be worth the distress and hassle they will cause you. Been with them twice (didn't know how bad they were until after we signed for the second flat) and I deeply regret it. They will take your money, make countless mistakes and promises they never keep and then blame you. Horrible. UPDATE: they want to blame the landlord. However we never had a problem with him during the tenancy, he was great. Our problems were when we left and we had to deal with Belvoir! Shame on them for passing the blame!

We had a terrible experience with them. They were extremely rude and unprofessional. They would never respond to email. The manager was always on 'leave' and never available when we had issues. They sent prospective tenants to our house without any notice while we were still trying to negotiate extending our contract. They refused to put us in touch with the landlord. We had a horrible one year with them and at the end they deducted 75 quid for a light bulb clean They don't even deserve the one star.

DO NOT USE THIS ESTATE AGENT!!!!!!!!! The worst company I have ever dealt with by a long way - Customer service skills are non-existing and I feel 1 star is far too high. My washing machine broke and they failed to turn up 3 times for the engineer leaving me without a washing machine for 6 weeks, considering this was the only appliance the apartment came with as well. Then when questioned this they replied by saying 'we think 6 weeks is a reasonable timescale' with no apology. Then upon leaving the property they attempt to charge you all sorts from the bond. £25 to cover a pin hole in the wall which hung a plate, £60 for a full clean when it already had one and tried claiming for carpets etc. The apartment was left in a better state than we moved in. Avoid this estate agents at all cost!! I have dealt with many a company but non this bad

WORST LETTING AGENT IN THE

WORST LETTING AGENT IN THE COUNTRY. AVOID AT ALL COST! TERRIBLE SERVICE! TERRIBLE TREATMENT OF CLIENTS! TERRIBLE COMMUNICATION! The team at Belvoir are the worst company I've ever had the displeasure of dealing with, 1 star is definitely too much. They provided me with a completely sub standard flat in Newcastle for £625 a month, the flat was covered in mould throughout, I had no hot water or heating for well over a month, the washing machine broke on numerous occasions and flooded the kitchen floor leaving me with a mess to clean up, thus adding to my already stressful and busy lifestyle all of which was 'my responsibility' additionally they put you in a catch 22 situation and inform you that you are not permitted to carry out certain tasks, then upon leaving the property charge you for this. A working example would be the fact I was not permitted to paint the walls as I would have been landed with a charge for doing so, but upon leaving the property I was charged a fee for the painting of the walls, even though the walls were damp and covered in mould. The customer service this company provides is completely sub standard and that would be being nice. Considering the extortionate prices they charge for their awful properties, you'd expect some light at the end of the tunnel, but no, there is but only poor value for money on every aspect of their letting abilities. The team at Belvoir (and even the Director of the company!) will do everything in their power to be as awkward as possible to make your let as displeasurable as possible and ensure that you're never happy with the property you are paying for and residing in. The blame will always be relayed to someone else, including yourself at a last resort! Just as long as it is not Belvoir who is in the blame they really don't care, even if that means lying. If you're a student wanting to rent a property with Belvoir, from experience, I strongly urge you to reconsider and look elsewhere! You'll be treat with little to no respect and will get 0 value for money and be left with ridiculous reasons in which they wish to claim for damage or reasons to take money from your deposit. If you're looking for a letting agent who will never accept responsibility for any problems that occur and will either ignore your request to resolve them or just laugh and try and shrug the serious problems off then Belvoir are the company for you! If you are reading this, it may seem over the top and as though I am someone who complains and does this a lot. However, it's simply the first and most honest review of a terrible company I have ever created. Once again I urge you never to use this company I can guarentee displeasure

Arranged a viewing with this company, after waiting an hour for the agent - nothing. They proceeded to not answer my calls when trying to sort out the tardiness of the staff.

Even a 1 star is too much. Absolutely dreadful service from the day we moved in. The first day we ended up with a £50 emergency call out charge that we were never refunded for. Faulty windows on our property so they screwed the closed. Lots of broken features around the house and garden which we were promised would be fixed before we moved in - then my daughter hurt herself on one broken item in the house and ended up in hospital. In the end we had to report the letting agency and landlord to environmental health to get the repairs done. Please please please avoid this letting agency. Your dream house won't be found through these cowboys. After 6 month, we are moving out because we can't take any more. We are now in touch with the previous tenants who also moved out for the same reasons.