Edited* There you go! Exactly what I expected. One useful tip, student be safe, you can look at other reviews and make yourself a good choice. Wish you luck. Unfortunately I can't give no stars. If I need to say everything it would take tons of space, so I'm leaving that bit. So here it comes " IF YOU ARE A STUDENT PLEASE I BEG NOT TO GO THROUGH WHITEGATES", trust me and you'll be happy. I know whitegates are going to come at me with a vague reply, btw it was (29hearsall lane-2018-19). In one way, it was an absolute pleasure to know how terrible a service can get and a wonderful opportunity for me to learn how to avoid these situations. Thanks, DeeNegativeResponsiveness, Quality, Professionalism, Value
Disgusting customer service. Don't expect a smooth customer journey when requesting your deposit back. Having had a 6 month tenancy and leaving the property EXACTLY how we received it. The final inspection report by David came back blaming me for damages to the property that were already there. A few below. •The woodwork and sockets require light cleaning where necessary. •Some lightbulbs have not been replaced. •Some re-plastering work appears to have taken place in the kitchen to the ceiling. •One of the glass panels is missing to the kitchen door. •There is a heat mark showing to the worktop to the left of the kitchen sink. •There is a damaged sun lounger which has been left in the shed. •However some of the other items that were described on the inventory (of no value) as stored in the shed, have to be removed.) Having had the kitchen roof fall inches away from my wife's head and damaging my kitchen utilities due to a dodgy patch on a previous leak I was also blamed for "plaster work" done to the roof as the landlord came to patch the roof as we only had 2 weeks left on the tenancy. Along with glass missing from the kitchen door and a heat mark which the builders had caused while working in the kitchen. Long story short a nice guy called Richard confirmed the fact that the glass was missing, the roof fell due to property neglect, the gardener didn't come therefore the garden was overgrown, I didn't have shed keys so I wasn't responsible for what was in there and the landlord confirmed the mark could have been from the builders and advised they need my final bills in order to refund the deposit. 2 months after leaving the property and still no refund of deposit in sight. And 2 weeks after sending David my final bills and proof of payments and I've not heard back from him since. Also still unsure if the sockets have been dusted yet as I'm sure that will be coming out of my deposit to. A real shame considering David has 30+years experience in the industry yet a young lad like Richard is a lot quicker to resolve any issues and give good suggestions. As I am a sufferer of severe anxiety the has not been a nice experience and would advise anyone to stay clear from this agency.
Edited* There you go! Exactly what I expected. One useful tip, student be safe, you can look at other reviews and make yourself a good choice. Wish you luck. Unfortunately I can't give no stars. If I need to say everything it would take tons of space, so I'm leaving that bit. So here it comes " IF YOU ARE A STUDENT PLEASE I BEG NOT TO GO THROUGH WHITEGATES", trust me and you'll be happy. I know whitegates are going to come at me with a vague reply, btw it was (29hearsall lane-2018-19). In one way, it was an absolute pleasure to know how terrible a service can get and a wonderful opportunity for me to learn how to avoid these situations. Thanks, Dee
The worst agency ever. They charged me a lot of money for cleaning and gardening, although I had made sure the house was clean and tidy before I left. I asked for proof of the work done, as I do keep pictures of the property when I first moved in and the day I left, but they gave me vague answers and they did not provide any pictures that show the work they did which costed all the money they charged me. Students, if you want your deposit to be protected, avoid this agency, because they will do their best to take your deposit with false claims. Shame on you, Whitegates!!
The worst agency I have ever dealt with. Please be careful before deciding to rent through them.They are trying to rob my deposit for no valid reasons. They charged me 96£ for cleaning and 75£ for gardening which is ridiculous! I asked them for proofs of cleaning done(because I did perfect cleaning of the house) but they keep ignoring my request. They also charged me 75£ for gardening knowing that there was only some weed grown and when I asked for pictures and breakdown of the work done, again they ignored my request. I rented through 3 other agencies before and only had compliments on how good the house was kept. Please rent through Cloud9 agency or Alternative Estates if you want your deposit protected and wanted no headaches.
We spoke to a young guy who was rude and unhelpful. Put us off buying a house would love to the tell the owners. Now if i see its up with whitegates i won't even bother looking
DO NOT RENT FROM THIS AGENCY!!!!! Where do I start. First of all a few days into the letting we were left with no heating or hot water FOR THREE DAYS and when we tried to get through to the landlord/lady she inconveniently could not be reached until threatened not to pay rent. A violation of human privilege. I left the property almost 9 months ago and I am frequently receiving messages and calls from bailiffs and water companies telling them I owe them money and that they will stain my credit score if I do not pay, which whitegates also said they would cover. The fact they have accessibility to me means they breached data-protection by disclosing my name, personal address and date of birth etc.. There is no way they should have my details as I never signed a contract with any company other than whitegates. Whitegates is a truly pathetic agency with no regards for it's tenants, especially students. Plenty more happened which I would be happy to disclose to anyone who would like to get in touch. Please do not use this agency, you run at your own risk if you do and they have left over £1,000 of debt which companies are now saying I am liable for which include water bills (which whitegates should cover as stated In the contract and if we go over the limit we pay the money directly to whitegates) and Council tax (which students are exempt from) Again, DO NOT USE THIS AGENCY Edit: Seen the response 1st- My main concern is not the outstanding bills, but it was the fact I was not able to get someone to repair heating and hot water for three days, even when persisting with calling them. 2nd- Water bill WAS included for the year I was there and whenever we had gone over the limit we were provided, the estate agent at WHitegates said Whitegates themselves would contact us but here I am a year later getting a call from a different water company I have never heard of and that I never signed a contract with calling my phone saying I owe money. Also if Data Protection was not breached then how would they get my number and know my address? I do not need to speak to anyone to rectify anything as I have paid everything to do with Whitegates, the only company I signed a contract with. I just want anyone reading to look at other Letting agencies as they are more likely to provide a better service than this one.
Having to go to small claims. We’re a brilliant Team until I drove away having paid my final balance and taking keys for a property that isn’t fit to be let. On fairness they don’t manage this property however, having contacted them 43 minutes approx. Later to advise of the situations that actually they were the professional body involved in I was told to contact the Landlord himself-given no advice wouldn’t cancel the transaction return a call or reply to an email. Told me to contact my Solicitor which I have now done. Bear in mind 1. The reply to the other negative review and 2. They were the nicest people ever and this attitude kicked in within an hour of my paying my final balance (which they have told me is with the Landlord, TdS absolutely not true and if the response dates to challenge this I do have proof and I will start shouting a lot louder). They have shirked any responsibility from there on out despite it being in my contract they they receive the first month anyway. I am actually not a keyboard warrior at all but as this company had acted so u professionally in my opinion and in addition don’t have either the common courtesy, common sense or human decency to respond to me to my face or even via phone -I don’t think I’m hiding behind anything so again this hiding behind a keyboard just will not wash. I was quite happy to visit the office to discuss, take a meeting at a suitable venue or even just discuss over the phone again, not me hiding and I don’t have anything TO hide. Anyway, this is the nightmare of an experience I am still going through so if you are considering using this Agency -please take it on board. I also had regular weekly calls from them therefore, I don’t see what actually warrants the anger thrown at the previous negative review. I can however, assure the author that if you wish to reply to this don’t bother with the damage to small business victim approach how about, actual customer experiences with a business that should be even smaller if it does not act appropriately, professionally or with due diligence and a solid after care process.
Went to view a property, received a call the following day asking if I'm interested in the property. I wasn't interested in that particular property but I was interested in viewing others... before I could tell him about my serious interest in other properties he cut the call off. I'd steer clear if I was you, they don't seem too interested in making the customer happy. Edit:- I've just seen the comments left below. Think to yourselves when renting; - would a reputable company leave such comments?
DO NOT RENT FROM THIS AGENCY!!!!! Where do I start. First of all a few days into the letting we were left with no heating or hot water FOR THREE DAYS and when we tried to get through to the landlord/lady she inconveniently could not be reached until threatened not to pay rent. A violation of human privilege. I left the property almost 9 months ago and I am frequently receiving messages and calls from bailiffs and water companies telling them I owe them money and that they will stain my credit score if I do not pay, which whitegates also said they would cover. The fact they have accessibility to me means they breached data-protection by disclosing my name, personal address and date of birth etc.. There is no way they should have my details as I never signed a contract with any company other than whitegates. Whitegates is a truly pathetic agency with no regards for it's tenants, especially students. Plenty more happened which I would be happy to disclose to anyone who would like to get in touch. Please do not use this agency, you run at your own risk if you do and they have left over £1,000 of debt which companies are now saying I am liable for which include water bills (which whitegates should cover as stated In the contract and if we go over the limit we pay the money directly to whitegates) and Council tax (which students are exempt from) Again, DO NOT USE THIS AGENCY Edit: Seen the response 1st- My main concern is not the outstanding bills, but it was the fact I was not able to get someone to repair heating and hot water for three days, even when persisting with calling them. 2nd- Water bill WAS included for the year I was there and whenever we had gone over the limit we were provided, the estate agent at WHitegates said Whitegates themselves would contact us but here I am a year later getting a call from a different water company I have never heard of and that I never signed a contract with calling my phone saying I owe money. Also if Data Protection was not breached then how would they get my number and know my address? I do not need to speak to anyone to rectify anything as I have paid everything to do with Whitegates, the only company I signed a contract with. I just want anyone reading to look at other Letting agencies as they are more likely to provide a better service than this one.
Unknown
137-139 New Union Street , Coventry , Warwickshire, CV1 2NT, Midlands, UK, CV1
Whitegates are the go to estate agents in Coventry for letting or selling your property. We have a large lettings portfolio and can offer bespoke management options, expert advice regarding government legislation along with a professional and reliable service. With a wealth of experience spread over three decades within the city we have extensive local knowledge and a proud to be working in a growth city with two universities and the City of Culture 2021 to look forward to.
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