The worst agency in Coventry with the rudest employees.

Moved into a property last September expecting to find it in good condition especially since we were told repairs would be made to things when we viewed the property. It was in a bad condition with lots of repairs needed doing. The inventory was 90% wrong and we also received it late. They lied about the fact we had reported repairs. We were in the property 6 months and one repair was only done the week before we moved out. Another (rotten back door) wasn't done at all. Of course whitegates blame the contractor for being too busy etc. Another urgent repair took 5 weeks before they even came to look at it even though I said it was urgent multiple times over the phone. You have to keep chasing things up and can't leave them to do it themselves. They seem to be amateur agents with a lack of knowledge on simple things that they really should know about. They have bad practices, one of which Coventry city council told me was illegal. (Holding a deposit until proof of council tax is paid) They didn't return our full deposit and made a deduction themselves which they had no legal right to do. This has now been rectified after threats of taking it further if they didn't transfer the full amount. Even when provided with hard evidence they don't take responsibility. . I would recommend you avoid like this estate agent

Do not use this agency! They were very helpful to help me find a place to live at the beginning but after I moved it, they were not helpful at all. I was locked in the flat as the door lock jammed. And had to wait until a contractor came out and then received a call from the agency telling me I will be charged for this as ‘nothing was wrong with it,’ but I don’t understand why they think I would randomly lock myself in and miss my lectures on purpose. As for the inventory, the flat was not in the best condition to begin with but when it came to moving out they had blamed it on me. I had sent them a video of the flat prior to me moving showing them the broken wardrobe, but they tried telling they fixed it and I had apparently broken it again. They stated they will charge me an extra months rent fee although my tenancy ended on a specific date but they was sneaky and said I still had to let them know the date I was moving out which was obvious. As for my deposit, I was told I would get this back in 30 days of my end of tenancy. It’s been over a month and still I have not got it back. I have emailed a few times and when I really got annoyed now they are telling me I need to send final proof of bills which they could have asked me before to sort this earlier. They probably thought I forgot about my deposit as they made me wait so long! To be honest, I will never go back to whitegates! If you would like a suggestion, I would recommend envisage agency and the end of far gosford, they are lovely! I used them for my first year at uni, they were so so helpful, and I absolutely regret not going back there!

Moved into a property last September expecting to find it in good condition especially since we were told repairs would be made to things when we viewed the property. It was in a bad condition with lots of repairs needed doing. The inventory was 90% wrong and we also received it late. They lied about the fact we had reported repairs. We were in the property 6 months and one repair was only done the week before we moved out. Another (rotten back door) wasn't done at all. Of course whitegates blame the contractor for being too busy etc. Another urgent repair took 5 weeks before they even came to look at it even though I said it was urgent multiple times over the phone. You have to keep chasing things up and can't leave them to do it themselves. They seem to be amateur agents with a lack of knowledge on simple things that they really should know about. They have bad practices, one of which Coventry city council told me was illegal. (Holding a deposit until proof of council tax is paid) They didn't return our full deposit and made a deduction themselves which they had no legal right to do. This has now been rectified after threats of taking it further if they didn't transfer the full amount. Even when provided with hard evidence they don't take responsibility. . I would recommend you avoid like this estate agent

Called the agency to ask for more information about the amount of rent that was due to be paid, the lady who picked up the phone was incredibly rude, gave no information whatsoever and just hung up the phone. Considering the agency fee they charge for their services, this was completely unacceptable.

Ready to prey on the weak. Beware not to trust these people, they pretend to be professionals but they treated me badly and took advantage of me being in need. Avoid at all costs.

Ready to prey on the weak. Beware not to trust these people, they pretend to be professionals but they treated me badly and took advantage of me being in need. Avoid at all costs.

Wish i could give them zero. Basically threatened to end our tenancy when we repeatedly asked for an outstanding issue to be fixed. Seemed very reluctant to allow us to speak to the landlord to resolve issues. Overall extremely unprofessional.